Implementation Services Project Manager

Datacentre Engineer

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT: The successful candidate will join the global infrastructure team at QRT. You will be responsible for working in a team of data centre engineers responsible for the physical build and operation aspects of QRT data centres and co-location estate. This data centre estate supports the firms research and is a core part of delivering our infrastructure services, which deliver the highest performance computing and data platforms for the firm. Our co-location estate is global in nature and supports our trading infrastructure which is in every major financial market across the world. You will be accountable for the physical work and logistical aspects of data centre and co-location build outs, working closely with several global third-party providers and will ensure that implementations meet the highest operational and security standards. The role will cover BAU maintenance as well as new project work. The nature of the role will involve domestic and international travel. Your present skillset * You will have good knowledge of data centre and financial markets exchange co-location vendor eco systems across the Asia Pacific region * You have experience of working with 3rd parties to successfully execute change * You take pride in building physical infrastructure to a clear, maintainable standard * You have excellent documentation skills ensuring that data centres builds and designs are fully documented * You have the desire to work in a fast-paced collaborative environment * The ability to speak multiple languages is an advantage   QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Specialist Solutions Architect (Security)

Databricks

FEQ327R528 As a Specialist Solutions Architect (SSA), you will guide customers in building big data solutions on Databricks that span a large variety of use cases. These are customer-facing roles, working with and supporting the Solution Architects, requiring hands-on production experience with cloud infrastructure and big data technologies. SSAs help customers through the design and successful implementation of essential workloads while aligning their technical roadmap for expanding the usage of the Databricks Data Intelligence Platform. As a deep go-to-expert reporting to the Specialist Field Engineering Manager, you will continue to strengthen your technical skills through mentorship, learning, and internal training programs to continuously consolidate the skills in your area of speciality. The impact you will have: * Provide technical leadership to guide strategic customers to successful implementations on big data projects, ranging from architectural and security design to development and deployment best practices including automation * Architect production-level workloads, including end-to-end pipeline load performance testing and optimisation * Provide technical expertise in cloud infrastructure and security relating to our Databricks Intelligence Platform   * Assist Solution Architects with more advanced aspects of the technical sale including custom proof of concept content, workload sizing, and custom architectures * Improve community adoption (through tutorials, training, hackathons, conference presentations) * Contribute to the Databricks Community and act as a technical SME. What we look for: * Pre-sales or post-sales experience working with external clients across a variety of industry markets * Experience as a Data Platform engineer designing, setting up, and maintaining production-grade big data systems (Spark) * Experience designing cloud infrastructure and services, such as AWS, Azure, or GCP, applying best practices in cloud security and networking, including: * Designing, deploying, and maintaining cloud networks and connectivity (VPC/VNet design, routing, segmentation, private connectivity). * Architect production cloud networks for data and AI workloads, including segmentation and routing, data exfiltration prevention, and performance/reliability * Identity & Access Management (e.g. role-based access control, using the principle of least privilege, integration with IdPs, etc) * Hands-on experience with cloud infrastructure automation (e.g. Terraform or cloud-specific resource management tools like ARM, CloudFormation, etc). * Experience supporting customers in designing and implementing a security lakehouse/security data platform on Databricks to augment SIEM, enable security analytics and threat hunting, and build advanced detections.  * Ability to design and extend highly performant, scalable, secure, and cost-effective cloud-based big data solutions * Deep knowledge of development tools and best practices for engineers including CI/CD, unit and integration testing, plus automation and orchestration * Production programming experience in one or more of the following languages - Python, Scala, SQL, or R * Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience * The role located in Singapore covers the Asean and Greater China Regions, which requires travel up to 30% when needed. * Nice to have: Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Product Support Specialist (Mandarin-speaking)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As part of our growing, global Product Support team, you'll be a critical driver in delivering excellent user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, problem-solving mindset, and project management skills to strategically improve our support systems, processes, and product quality. You'll own complex technical user issues and coordinate with cross-functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs allows you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work focuses on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with our key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). RESPONSIBILITIES * Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. * Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. * Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. * Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance. * Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams. * Collaborate with and advocate to Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability. * Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions. * Constantly challenge the status quo and push for innovation in user support strategies and operational processes. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region.  * 4+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues. * Proficiency in SQL for data analysis and querying, with the ability to interpret datasets. * Experience working with APIs. * Excellent problem-solving skills, capable of diagnosing complex issues and driving them to resolution. * Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress. * Experience in project management, particularly in optimizing processes, workflows, or support operations. * Willingness to work occasional weekends and holidays (with compensatory time off). PREFERRED QUALIFICATIONS * Strong data analysis skills and a passion for interpreting data to improve decision-making and outcomes * Comfortable explaining technical concepts to both technical and non-technical stakeholders * Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues