Proton · Skopje
Customer Support Advisor
Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundame...
Join Proton and build a better internet where privacy is the default
Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve
built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and
Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some
situations, Proton has literally helped save lives!
We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across
50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize
impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you
can truly be proud of.
Check our social media pages to learn more about us: Twitter, Reddit, Instagram.
The team:
Customer Support is one of the biggest teams in Proton, with around 100 employees. They are here to assist you with any questions,
concerns, or issues you may have with all our products, but also payment issues, spam and abuse, social media etc. Our dedicated
team is committed to providing our users with the best possible service and ensuring that your experience with our products is a
positive one. The team is located in the offices in Skopje and Taipei.
Tech Stack and Tools:
Zendesk, Jira, Confluence. Our Customer Support team actively communicate with our community on our social media channels like
Twitter, Reddit, and Instagram.
Impact Opportunities:
Customer Support team impact extends far beyond resolving customer inquiries; they are often the frontline ambassadors of a
company, directly interacting with customers and influencing their perception of the brand. The Customer Support team play a key
role in gathering valuable feedback and insights from customers. By listening to customer concerns, suggestions, and preferences,
they provide valuable data that can be used to improve products, services, and processes. This feedback loop helps businesses make
informed decisions and drive continuous improvement, ultimately leading to increased customer satisfaction and business growth.
Also, our Customer Support team members have a lot of career opportunities within the company. They can be a potential fit for
other departments such as QA, Engineering, Product, and Marketing.
What you will do:
- Interact directly with Proton Mail customers to answer questions regarding our services
- Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we
are known for
- Extensive troubleshooting in order to detect the cause of the issue
- Collaborate closely with our developers to improve Proton products based on customer feedback
- Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to
our customers
What we are looking for:
- Advanced English (especially in written form) - it is a must
- Understanding the concept of end-to-end encryption
- You're a problem solver with a positive attitude
- You enjoy working in a highly dynamic environment
- You're tech-savvy
- You care about digital privacy and you want to make a difference
Bonus points for:
- Experience in Customer Support
- Experience with QA testing
- A degree in Information Technology or other relevant field
What We Offer
- Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not
investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more
about our impact here)
- Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of
life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech,
Cambridge, and ETH.
- Technology: you'll get the right hardware and the right software you need to do your best work.
- Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to
accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.
- Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous
leave, and wellness support so you can bring your best self to work every day
- Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what
we're building. When Proton wins, you win.
- In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room.
With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with
people who genuinely care about what they're building
- Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.
- Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works
for you.
- Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the
clock says you started.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are
committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual
orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities,
promote open dialogue, and support continuous learning to ensure every voice is heard and respected.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our),
your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate
your suitability for the posted position. We also retain this information for consideration for future roles that you may apply
for or that we believe may align with your background and skills.
If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you
have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please
contact our privacy team at careers@proton.ch.
Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any
placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.
To learn more about our privacy policy, please visit our privacy policy page.
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Roll
Customer Support Advisor
Kategori
Kundtjänstpersonal
Plats
Publicerad
10 juli
Sista ansökningsdag
16 augusti