Customer Support Advisor

Länsförsäkringar Trygghetstjänster AB

Hej! 👋 Vi är Alf – ett nytt techbolag inom Länsförsäkringar. Med en kundbas på över 3,8 miljoner hushåll är Länsförsäkringar en av de största finansiella aktörerna i Sverige. Med Alf vill vi skapa ett tryggare och mer hållbart sätt att leva och bo. Det gör vi genom att kombinera den senaste tekniken inom IoT med 200 års erfarenhet av att hjälpa våra kunder ta hand om sina hem. Vi söker nu fler drivna medarbetare till vår support som vill vara med och underhålla och utveckla en kundtjänst i världsklass! Om rollen Som Customer Service Advisor på Alf arbetar du för att säkerställa bästa möjliga kundupplevelse och att våra användare får den hjälp de behöver. Du kommer att vara den första kontakten för våra användare och lösa en rad olika ärenden relaterade till exempelvis våra enheter, Alf-appen, betalning och leverans. Du kommer att rapportera till Head of Customer Support men även samarbeta med våra kollegor inom produktutveckling och 2nd line, för att smidigt kunna lösa kundernas problem. Dina arbetsuppgifter inkluderar: Att hantera kundärenden via kanaler som telefon och e-post och ge effektiv support. Att identifiera och analysera kunders problem genom grundläggande felsökning. Att registrera och hantera ärenden i vårt supportsystem för att säkerställa uppföljning och korrekt hantering. Att samla och rapportera feedback från kunder för att kontinuerligt förbättra vår service. Vem du är Det här är en perfekt roll för dig som står i starten av din karriär inom kundservice. Vi ser gärna att du har: En avslutad gymnasieutbildning 1–2 års erfarenhet av kundservice. Erfarenhet av kundtjänst via telefon och e-post, exempelvis från callcenter eller liknande miljö, är meriterande. Ett stort engagemang, initiativförmåga och en vilja att lära dig nya saker. Förmåga att behålla lugnet och leverera god service även i perioder med högt tempo. Ett intresse för teknik – du behöver inte vara expert, men du är bekväm med appar och digitala lösningar och nyfiken på att lära dig mer. Vi söker dig som är social, kommunikativ och trivs med att prata med människor hela dagarna. Du blir en del av ett sammansvetsat team med fem superduktiga kollegor i olika åldrar och med olika bakgrunder – ett gäng som både stöttar varandra i jobbet och har roligt tillsammans! 💫 Om oss Alf är en helhetslösning full av digitala skadeförebyggande tjänster och uppkopplade produkter som skapar trygghet i hemmet, och som hjälper till att upptäcka, förhindra och åtgärda skador innan de sker. Den unika kombinationen av vår drygt tvåhundraåriga historia som ett lokalt förankrat, kundägt försäkringsbolag och innovativ teknik gör att vi genom Alf kan skapa nya värden för våra kunder, samtidigt som vi hjälper att ta hand om vår planet. Alf drivs av Länsförsäkringar Trygghetstjänster AB, ett företag ägt av de olika länsbolagen runt om i Sverige. Att jobba hos oss ger en unik möjlighet att bli del av ett innovativt techbolag med den agila känslan hos ett startup, kombinerat med stabiliteten och styrkan från Länsförsäkringar. Alf och Länsförsäkringar erbjuder dig; 🏡 Flexibel arbetsplats genom en hybrid-modell. 🏙️ Kontor mitt i centrala Stockholm. 🤝 Kollektivavtal med pension och försäkring så som hälsoförsäkring m.m. 🏋️‍♀️ Friskvårdsbidrag på 5000kr/år. 💸 Bankförmåner med personallån. 🚀 ...och mycket mer, men det tar vi när vi träffas! Övrigt Skicka in din ansökan redan idag genom att bifoga ditt CV och besvara våra urvalsfrågor. Vi tar emot ansökningar löpande och ser fram emot att höra från dig! För att säkerställa ett högt förtroende gentemot våra kunder genomförs bakgrundskontroll i slutskedet av rekryteringsprocessen.

SCANIA CV AKTIEBOLAG

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to providing complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions. Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Together, we are at the forefront of creating a sustainable future. Role Summary Do you enjoy partnering with leaders, driving transformation, and bringing business strategy to life through people? As a P&C Business Partner, you will play a key role in shaping how we partner with the business and support our leaders through growth, transformation, and change. Working closely across Scania's Corporate Functions, including Finance & Business Control, People & Culture, Strategy & Communications, and CEO Functions, you will act as a trusted advisor, helping leaders build high-performing teams and organizations and make informed people decisions. You'll have the autonomy to shape your partnership with the business while working closely with experienced colleagues who support and challenge one another. Together, you will drive initiatives across leadership development, talent and succession management, workforce planning, organizational effectiveness, and employee engagement. The role combines strategic partnership with hands-on people advisory support. You will use data and insights to influence decisions, strengthen leadership capability, and ensure alignment between business priorities and people strategy. This is a temporary role running for approximately 12 months, created as one of our P&C Business Partners takes on a new development opportunity within Scania. It offers a unique opportunity to partner with senior leaders across several Corporate Functions, influence strategic business decisions, contribute to transformation initiatives, and broaden your experience in a global organization. Job Responsibilities Partner with senior leaders and management teams to align people strategies with business objectives and drive organizational effectiveness. Translate business priorities into people strategies that enable sustainable business performance. Coach and challenge managers on leadership, performance, employee development, and team effectiveness. Drive workforce planning, organizational design, talent management, and succession planning initiatives. Lead and support organizational change and transformation initiatives, helping leaders navigate complexity and build change readiness. Use people data and analytics to provide insights, influence decision-making, and improve business outcomes. Ensure compliance with labour laws and HR policies while proactively managing employment relations. Who You Are An experienced People Business Partner with a strong business mindset and the ability to build trusted relationships with leaders. Comfortable navigating ambiguity, balancing multiple priorities and building trust in a changing environment. A confident coach who can support and challenge managers on leadership, performance, organizational development, and people-related decisions. Hands-on experience across core HR processes, with a strong understanding of how different people practices connect to support business success. Experienced in organizational change and transformation, with the ability to guide leaders and teams through change. Analytical and data-driven, using insights and metrics to influence decisions and drive business outcomes. A collaborative and consultative professional who thrives in a dynamic environment and believes in the power of teamwork, curiosity, and continuous learning. Comfortable working with labour law, collective agreements, employee relations, and stakeholder management in a complex organization. University degree in Human Resources or a similar field. Fluent in English, both written and spoken; Swedish is considered an advantage. This Is Us We are a collaborative team of 10 P&C professionals, bringing together diverse experiences and expertise to support the Corporate Functions. As one team, bringing together diverse experiences and expertise, we are continuing to build common ways of working, strengthen our collaboration, and create a culture where knowledge sharing, trust and continuous improvement help us deliver even greater value to the business. Scania Offers We offer a dynamic and engaging workplace where collaboration, innovation, and continuous improvement are part of everyday life. You will be part of a strong team environment that encourages knowledge sharing and close cooperation across functions. With a structured development plan and a wide range of training opportunities, Scania supports your professional growth both locally and internationally. Benefits include access to our health center in Gröndal or a wellness allowance, result bonus, flexible working hours, and company car leasing. Scania also arranges events for employees and their families, and for those living in Stockholm, convenient commuting is supported through direct Scania Job express buses to Södertälje. Application We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties. Apply as soon as possible, no later than 2026-07-27. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check may be required for this role. If you have questions or would like more information, please contact: Ehngren Katarina- Head of P&C Corporate Functions - katarina.ehngren@scania.com

Clevry Sweden AB

About the Role We are currently supporting our client in the search for a Mid-level Operation Management Assistant to join our their team in Stockholm (Kista). This is an excellent opportunity for someone with a solid background in finance and business operations who is looking to work in an international environment where financial analysis, commercial support, and project finance play a central role. As a Mid-level Operation Management Assistant, you will support business management activities by providing financial insights, analyzing business performance, supporting commercial negotiations, and contributing to project financial management. The role requires strong analytical skills, business understanding, and the ability to collaborate with multiple stakeholders across the organization. Key Responsibilities Business Analysis & Management Support Support business management activities by collecting, organizing, and analyzing financial and business data. Assist with industry research, market analysis, and the preparation of business reports and management presentations. Identify potential business risks and opportunities and provide initial recommendations to support decision-making. Contribute to the delivery of high-quality analysis within agreed timelines. Financial Analysis & Business Performance Analyze company financial statements and business performance to provide actionable financial insights. Perform profitability analysis, variance analysis, budgeting support, and financial forecasting. Monitor financial performance and support management with reporting and decision-making materials. Prepare financial reports and presentations using Excel, PowerPoint, and other Office applications. Project Finance Management Support financial management throughout the project lifecycle. Track project budgets, revenues, costs, profitability, and cash flow. Follow up on billing, invoicing, collections, and payment status. Assist in identifying and mitigating financial risks related to projects. Commercial & Financial Support Support customer negotiations regarding finance-related commercial terms. Assist in reviewing and coordinating payment terms, credit terms, guarantees, invoicing arrangements, and collection processes. Collaborate closely with Sales, Delivery, Legal, Accounting, Credit, and Management teams to ensure commercially sound financial agreements. Provide financial input to support commercial decision-making. Qualifications & Requirements Bachelor's degree or higher in Finance, Accounting, Business Administration, Economics, Management, or a related field. Solid knowledge of financial accounting, management accounting, budgeting, forecasting, and financial statement analysis. Strong understanding of project finance management, including budgeting, profitability, revenue recognition, cost control, billing, collections, and financial risk management. Good understanding of commercial business terms, including payment terms, credit terms, guarantees, invoicing, and collection processes. Excellent proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications. Skills & Competencies Strong financial analysis and analytical problem-solving skills. Excellent business understanding and the ability to interpret financial data in a commercial context. Ability to identify risks, opportunities, and provide practical recommendations. Strong communication and stakeholder management skills. Ability to coordinate work across multiple departments and functions. Structured, detail-oriented, and capable of managing multiple priorities simultaneously. Proactive mindset with a high level of ownership and execution capability. Preferred Experience Previous experience in financial analysis, FP&A, business finance, management accounting, finance business partnering, or project finance. Experience supporting project management, budget tracking, profitability analysis, billing, collections, or financial risk management. Experience supporting customer negotiations involving finance-related commercial terms is considered an advantage. Experience from ICT, energy, engineering projects, B2B business, or project-based organizations is highly preferred. Language Requirements Fluent English is mandatory. Fluent Chinese is mandatory. Work Authorization You must have a valid legal right to work in Sweden at the time of application (e.g., EU citizenship or a valid work permit/visa). Additional Information This is a full-time, on-site position based at our client's office in Stockholm. The intended start date for the assignment is as soon as possible. This is expected to be a long-term consulting assignment with the possibility of extension. The role is offered as a consultancy assignment through Clevry, meaning you will be employed by Clevry while working on assignment with our client. You will receive more detailed information about the company during an initial conversation with one of our recruiters. What we can already share is that our client is a large international organization operating in a fast-paced and multicultural environment, offering excellent opportunities for professional development and long-term growth. This role offers the opportunity to work closely with business leaders and cross-functional teams while developing expertise in financial analysis, project finance, and commercial business management. Recruitment Process The recruitment process is initially managed by Clevry. If your profile is considered a strong match for the role, one of our recruiters will contact you for an initial phone screening. Following this, our client will take over the interview process. As part of this process, our client will conduct a background check on the final candidate. We apply continuous selection, and the position may be filled before the application deadline. We warmly welcome your application already today! Please note! We only accept applications submitted through our platform and will not respond to applications sent via email. About Clevry For over 30 years we have been the change maker for a more soft skills driven work-life within talent acquisition, assessments and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service. Follow us on LinkedIn: Clevry Sweden