Events Operations Supervisor - Soho Farmhouse

Soho House

The Role…    At Soho House, a Room Service Manager is responsible for leading the full Room Service operation, ensuring the highest standards of quality, consistency and efficiency across all food, beverage and in-room amenity delivery. You will take ownership of the department, driving service excellence, operational performance and team development. Working closely with the wider operations team, you will ensure a seamless experience for members and guests, with every order delivered promptly, beautifully presented and aligned with Soho House standards. This is a hands-on, member-facing leadership role requiring strong commercial awareness, attention to detail and the ability to lead and inspire a high-performing team. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key Duties...   * Lead and manage the Room Service operation, ensuring consistent delivery of high-quality service * Take full ownership of service standards, presentation and guest experience within the department * Manage, develop and inspire the Room Service team, creating a positive and high-performing culture * Oversee scheduling, labour control and resource planning to meet business needs * Monitor service times, identify areas for improvement and implement solutions to drive efficiency * Collaborate closely with Kitchen, Bar, Front Office and Housekeeping to ensure seamless operations * Manage stock control, ordering and cost efficiencies within the department * Handle escalated guest feedback, resolving issues with professionalism and care * Ensure full compliance with food safety, hygiene and health & safety standards * Lead training, onboarding and continuous development of team members * Support wider operational initiatives and contribute to overall House performance   ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Room Service Manager for Soho House will ideally have 3-5 years’ experience in a busy, high-profile venue, with previous supervisory experience and a natural flair for first-class service. You’ll be confident leading a team, solution-focused and passionate about delivering exceptional member experiences. * 3-5 years’ experience in a busy hospitality or hotel environment, ideally within room service or F&B * Previous Management, Supervisory or team leadership experience * Excellent interpersonal skills and ability to build strong relationships (internal and external) * Strong attention to detail and presentation * Excellent customer service and problem-solving skills * Fluent in English * Highly organised and reliable * Ability to work and maximise relationships within a diverse team * Computer literacy within Opera, Micros and Open Table are advantageous Physical Requirements:  * Must be over the age of 18  * Must be able to seize, grasp, turn and hold objects by hand  * Able to work on your feet for at least 8 hours  * Occasionally kneel, bend, crouch and climb as required

Soho House

The Role…  At Soho House, a Barista will prepare and serve a wide range of specialty coffees, teas, and other hot and cold drinks to the highest standards, while providing warm, engaging, and knowledgeable service.  Your main responsibility is for delivering exceptional coffee and beverage experiences to our members and guests. You’ll work closely with both the kitchen and front-of-house teams to maintain efficient service, support daily operations, and uphold the club’s commitment to excellence  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Prepare and serve all coffee and tea beverages to a consistently high standard, including espresso-based drinks, pour-overs, and non-dairy alternatives.  * Ensure coffee machinery is properly maintained, cleaned, and calibrated daily to guarantee product quality.  * Engage with members in a friendly, professional, and attentive manner, taking time to learn individual preferences and deliver personalised service.  * Maintain cleanliness and organisation of the barista station and service area in line with hygiene and health & safety standards.  * Monitor stock levels of coffee, milk, and related supplies, and communicate with management for timely ordering and replenishment.  * Work closely with the wider F&B team to ensure a smooth flow of service, especially during busy periods.  * Accurately process orders and payments using the POS system.  * Contribute ideas for seasonal drinks, coffee tastings, or member experiences.  * Support food and drink presentation, including breakfast and light snacks where applicable.  * Encourage a positive, inclusive, and respectful workout atmosphere   ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Barista for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

The Role…  At Soho House, as a Housekeeping Supervisor you will oversee the daily operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and service across all guest-facing and back-of-house areas.   You will play a critical role in maintaining the premium environment expected by our members and guests, while supporting, training, and motivating your team.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Supervise and coordinate housekeeping staff to ensure all areas (rooms, public spaces, offices, and staff areas) are cleaned and maintained to high standards.  * Conduct daily inspections and audits of guest areas, restrooms, lounges, and event spaces, addressing any deficiencies immediately.  * Support training and onboarding of new team members, ensuring they understand club standards, procedures, and safety expectations.  * Create and adjust daily work schedules and task lists based on occupancy, events, and business levels.  * Liaise with front of house, events, and maintenance teams to ensure smooth operations and prompt response to member needs.  * Monitor housekeeping stock levels (e.g. cleaning supplies, linen, amenities) and assist with inventory control.  * Enforce health, hygiene, and safety regulations, and ensure compliance with COSHH and manual handling practices.  * Address member or guest feedback regarding cleanliness or housekeeping promptly and professionally.  * Lead by example, promoting a positive team environment and strong work ethic.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Housekeeping Supervisor for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * 2–3 years’ experience in a housekeeping supervisory or senior attendant role, ideally within luxury hospitality or private clubs  * Strong understanding of cleaning techniques, guest service, and back-of-house procedures  * Experience leading and motivating a team in a fast-paced environment  * Excellent communication, time management, and organisational skills  * Detail-oriented with a proactive approach to problem solving  * Working knowledge of housekeeping systems or software is a plus