Bar Captain - Soho House New York

Soho House

The role… At Soho House, the Bar Manager is responsible for overseeing the entire beverage program and bar team to ensure optimal staff/guest experience and budget is achieved. The Bar Manager will promote and grow the bar standards, hire and train bar staff, and ensure that members and guests receive top quality drinks and service. The Bar Manager will also manage inventory, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize member / guest satisfaction. Responsible for maintaining and delivering consistent results and opportunities to increase sales, manage costs in accordance with budget, and better the member experience. This role is held by a manager that is observant and can think critically and efficiently. They are a skilled communicator with excellent problem solving, observational, and interpersonal skills; this role has a passion for all things beverage! Main Duties * Lead the ongoing betterment of all aspects of the beverage program, from product to process and from engaging staff to developing staff * Maintain and improve beverage cost KPI’s to ensure optimal financial performance and profitability as determined by company agreed metrics, objectives, and targets * Maintain quality control and consistency throughout menu creation and process compliance by the entire beverage team. * The Bar Manager has a known presence in the front-of-house during shifts to members, employees, and co-managers. This role speaks frequently with members and guests, and is always increasing their knowledge of the member experience. * The Bar Manager acts as support for their bar and floor staff, offering aid as an extra hand in all capacities: staff supervisor, POS (regular functions, comps, voids), scheduling coordinator, and co-manager for all front and back-of-house needs * Assure all procedures and standards are correct and staff is trained on discussing new / existing options with guests * Manage a safe, productive and positive work environment by overseeing an efficient bar operation and process is followed * Organize regular team meetings, trainings (House Tonic), educational opportunities to develop and strengthen product knowledge and steps of service while keeping communication open, concise, constructive and timely * Partner with US Support team, including US Head of Beverage, to leverage vendor relationships and minimize margins to maximize profits * Manage all inventory management, staff scheduling, and purchasing * Adhere to all legal requirements (i.e. Wage and Hour/Breaks, Health and Safety, etc.) as well as schedule staff, manage labor, payroll, staff complaints and disciplinary procedures as well as performance and appraisals * Responsible for Mystery Shopper Reports results and staff development * Participate as an active member of the management team in decision making processes, attending required meetings, etc. * Oversee daily/shift schedules; make any necessary changes per business need and budget. * Performs other duties as assigned by supervisor/manager  Required Skills/Qualifications * Must have 5+ years supervising and managing a high-volume F&B operation * Proven track record of leading a professional, efficient, high quality, service-oriented operation * Must be highly organized, efficient and detail oriented with excellent interpersonal/relationship building skills * Must be proficient in the use of MICROS (or similar POS), Microsoft Word, Excel and Outlook * Must have proven success managing the operations of a beverage program: recipes, menus, COS, scheduling, inventory, and guest satisfaction * Must have experience managing P&L’s, supervisory, coaching and staff development experience * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $85,000—$90,000 USD

Soho House

The role… At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. Main Duties * Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders * Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options * Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable * Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to * Clean and stock server alley and expo area * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests Required Skills/Qualifications * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $12—$12 USD

Soho House

The Role…  At Soho House, a Head Bartender plays an essential part in overseeing the day-to-day execution of beverage service, maintaining high standards of presentation, and delivering a refined and memorable experience for our members and guests. Working closely with the Bar Manager, you will lead by example, showcasing exceptional mixology skills, strong product knowledge, and outstanding guest service Your main responsibility is for training junior staff, maintaining stock and cleanliness standards, and supporting the development and execution of innovative beverage menus, ensuring the smooth running of the bar while upholding the values and elevated service culture of the club. ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Lead bar operations during service, ensuring the bar is fully set, clean, and always running smoothly.  * Deliver consistent, high-quality beverage service, including classic cocktails, bespoke creations, fine wines, and premium spirits.  * Mentor, train, and support bar staff, ensuring high levels of product knowledge and professional service.  * Work with the Bar Manager to design and implement seasonal drinks menus, specials, and events offerings.  * Ensure compliance with all licensing laws, hygiene regulations, and health & safety standards.  * Maintain strong knowledge of products, suppliers, and trends to ensure the drinks offering remains relevant and engaging.  * Accurately manage stock levels during service, assist with stock takes, and report any shortfalls or wastage.  * Resolve any guest issues promptly and professionally, ensuring all members and guests feel valued and attended to.  * Work closely with the floor, kitchen, and events teams to deliver seamless service and coordinated experiences.  * Uphold the brand and ethos of the club through professional conduct, grooming, and performance.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum 3 years of bar experience, including at least 1 year in a senior or supervisory position.  * Strong knowledge of classic and contemporary cocktails, wines, and spirits.  * Experience in luxury, private members club, or high-end hospitality environments.  * Excellent leadership and mentoring skills, with the ability to inspire and lead a team.  * Clear communication skills and confidence under pressure.  * Strong knowledge of licensing laws, hygiene, and health & safety procedures.  * Personal License or willingness to obtain one (preferred).  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £17.50—£17.50 GBP