Bar Manager - Soho House New York

Soho House

The role… At Soho House, the Bar Captain responsible for representing the highest standard of service and respected example for their peers to look to for support. As the Bar Captain, you are an extension of the management team and supervise staff during the shift and ensure cocktails, coffees, juices, & wine are sent out to the floor and served at the bar in accordance to standards set for service and quality control. A Bar Captain requires high levels of organization, problem-solving and communication skills. You may also be responsible for supervising multiple aspects of supplying, running, and operating the bar. Ultimately, your main responsibility is to ensure that the bar staff provides positive experiences! Main Duties * Act as extension of management team and maintain the following programs: house-made syrups, fresh juices, batching, barrel aged cocktails, bespoke coffee, hot beverages and any specialty cocktails * Ensure cleanliness of the bar including underneath bar top, the sink basins, speed rails, storage areas, floors and drains below the wells, back bar bottles, glassware shelves, all metal surfaces on low boys and espresso machine * Maintain a safe and clean workstation as well as update Side Work Sheets to be up to date while communicating any inventory and purchase orders required to efficiently and effectively operate the bar * Represent Soho House ethos & standards and the philosophy of House Tonic program while influencing sales to generate revenue * Complete, delegate and support management by carrying out any opening and closing bar duties and ensure the bar is set-up to Health Department and Soho House standards * Assist and participate in the development of seasonal menu implementations for the beverage program, including new product tasting with suppliers * Support and participate in product and skill educational opportunities and the development of the beverage training program for all staff * Well-versed and knowledgeable about all menu items (food and drink), pairing opportunities and upselling to provide optimal guest / member experience * Follow service standards, mixture of ingredients to craft a Soho cocktail and collection of payment through MIROS (or similar POS) * Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol * Performs other duties as assigned by supervisor/manager  Required Skills/Qualifications * 5+ years of bar experience and proven leader with exceptional skills to influence others behind the bar * Strong communication and people skills while also cognizant of the bottom line and generating revenue * Ability to multitask and work in a fast-paced and demanding environment that doesn’t sacrifice quality with quantity * Flexible schedule * Tips certified. * Micros knowledge a plus. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $16—$16 USD

Soho House

The role… At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional. Main Duties * Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders * Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options * Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable * Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to * Clean and stock server alley and expo area * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests Required Skills/Qualifications * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $12—$12 USD

Soho House

Scope of the Job At Soho House, the Area Head of Bars and Beverage must have proven professional restaurant experience as well as the ability to maintain Soho House standards of quality and exceed member expectations. They are responsible for the alcoholic and non alcoholic beverage program and management of all bar operations for their region. A successful Area Head of Bars and Beverage is accountable for driving growth and innovation to generate sales and increase brand awareness through strategy, menu development, community outreach, marketing initiatives, industry analysis and keeping current on all modern trends. While also establishing a rapport with members, guests, vendors, management and corporate employees to assist with special projects, promoting new ideas, and overall, being an ambassador for Soho House’s bar / beverage program. Key Responsibilities * Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure. * Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings. * Responsible implementation of service standards, purchasing, labor, review and member/guest experience across all beverage operations. * Demonstrates the fundamentals of showmanship and be knowledgeable in beer, wine, all spirits, non alcoholic program, coffee, and tea. * Lead effective and efficient team of beverage staff that serve consistent menu options while paying close attention to cost and time management. * Metric driven to track and analyze revenue and P&L of wine and spirit revenue trends. * Regularly collaborate with the marketing/communications department to develop strategies marketing initiatives to promote the beverage program. * Create signature craft cocktails using creative ingredients, fresh herbs and other embellishments by partnering with local vendors and national partners. * Lead, review and verify weekly and monthly liquor and wine inventory and purchase all liquor, wine, and bar supplies. Ensure that inventory management is accurate and it is consistent at all locations. * Effectively manage and promote the curation of rememberable experiences through quality member / guest experiences and the beverages made to order. * Spearhead all beverage related projects to generate sales revenue growth, controlling costs, protecting and increasing profitability, service standards and quality levels for the beverage department. * Meet or exceed budgets for beverage costs. * Thoroughly train, educate and develop staff in beverage operations to ensure consistency of product and service to Soho Houst standards. * Partner with the Culinary team, VP of Operations/Regional General Manager, for seasonal changes and menu refresh. * Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed. * Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety. * Will be assigned special projects from time to time by VP of Operations/Regional General Manager. * Performs other duties as assigned by supervisor/manager. Experience Required * Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity) overseeing beverage sales, guest experience, menu implementation * Influencer and experienced leader in training and developing a fun, elevated and approachable environment * OpenTable, Salesforce, Micros (or similar POS) and Opera experience is preferred * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Current certificates: Servsafe, Food Safety Handler, and Training for Intervention Procedures (TIPS) * Strong financial and computer skills; has experience working with and understanding of P&L’s. * Proficiency with Microsoft Office Suite * Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed and maintain poised and approachable during high-pressure circumstances * Extensive craft cocktail and spirit knowledge and passion necessary. Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 10 hours. * Fast paced movements occasionally required to go from one part of the club to others. * Must be able to understand and communicate clearly with guests, members, and coworkers. * Must be able to reach and handle the computer, keyboard, and desktop items. * Occasionally kneel, bend, crouch and climb as required. * Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly * Occasional environmental exposures to cold, heat, and water. * Occasionally kneel, bend, crouch and climb as required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $100,000—$110,000 USD