AI Lead Engineer 100% (a) – Schweiz/ Deutschland

ÜBER DIE STELLE In dieser Rolle gestaltest du die digitale Transformation unserer Kunden aktiv mit – an der Schnittstelle von Beratung, Business Analyse und technischer Umsetzung. Du begleitest nationale und internationale Unternehmen bei der Einführung moderner CRM-, Marketing-Automation- und Agentic-AI-Lösungen und trägst als primärer Ansprechpartner die Verantwortung für Qualität, Timing und Kundenzufriedenheit.   Bei gateB arbeitest du in einem interdisziplinären Team aus Beratern, Engineers, Data Scientists und Implementierungsspezialisten – mit viel Eigenverantwortung, direktem Kundenkontakt und dem Freiraum, wirklich etwas zu bewegen. DEINE AUFGABEN Beratung & Projektleitung * Du berätst unsere Kunden beim Einsatz der BSI Customer Suite und entwickelst Kundenbeziehungen sowie Accounts proaktiv weiter * Du übernimmst die Projektleitung und bist der primäre Ansprechpartner für unsere Kunden – von der Planung über Kunden-Meetings und JIRA-Board-Pflege bis hin zu Projektfinanzen * Du stellst die Projektdelivery sicher und gewährleistest die Qualität auf Tasks von Projektmitarbeitenden und Entwicklern * Du unterstützt den Sales-Prozess bei RFIs und RFPs und erstellst sowie präsentierst Projekt-Cases, Demos und Offerten  Business Analyse & Requirements Engineering * Du analysierst Kundenprozesse, erarbeitest Anforderungen und übersetzt diese in System- und Ablaufkonzepte für Sales-, Service- und Marketingprozesse sowie Customer Journeys * Du erstellst Briefings für Implementation und Entwicklung und wirkst bei der Erarbeitung von Schnittstellenkonzepten mit * Du verantwortest PoCs und MVPs – von der Konzeption bis zur Umsetzung Solution Consulting * Du konfigurierst und implementierst Cloud-Enterprise-Lösungen, erstellst Datenmodelle, Workflows, Customer Journeys und Logiken * Du setzt Kampagnen und Use Cases – inkl. Marketing Automation und Agentic AI – im operativen Betrieb um * Du schulst und befähigst unsere Kunden im Einsatz unserer Lösungen DEIN PROFIL * Du bringst ausgewiesene Erfahrung in der Umsetzung von Projekten mit der BSI Customer Suite mit * Du hast einen Hochschulabschluss in Wirtschaft, Wirtschaftsinformatik oder IT * Du bringst Berufserfahrung in der Beratung und/oder Projektleitung von Technologieprojekten mit – idealerweise im Bereich CRM, Marketing Automation, CMS oder eCommerce * Du analysierst Kundenprozesse präzise, erkennst Anforderungen schnell und übersetzt sie in tragfähige Konzepte und Lösungen * Du arbeitest strukturiert, selbstständig und mit hohem Qualitätsanspruch – ohne dabei das «big picture» aus den Augen zu verlieren * Du bist eine kommunikationsstarke, zugängliche Persönlichkeit, die beim Kunden durch professionelles Auftreten und Fachkompetenz Vertrauen schafft * Du zeichnest dich durch hohe Eigeninitiative, Problemlösungskompetenz und eine Hands-on-Mentalität aus * Du hast Freude an der Zusammenarbeit mit Menschen verschiedener Kulturen und bringst Reisebereitschaft mit * Du kommunizierst verhandlungssicher auf Deutsch und Englisch UNSER ANGEBOT * Anspruchsvolle, abwechslungsreiche Rolle mit umfassender Eigenverantwortung und Gestaltungsfreiraum * Spannende Projekte bei nationalen und internationalen Topkunden mit technisch hochstehenden Systemen * Interdisziplinäres Team mit flachen Hierarchien, offener Kommunikation und direktem Austausch mit der Unternehmensführung * Vielfältige Weiterbildungsmöglichkeiten und aktive Förderung deiner Entwicklung * Freiheit, deine eigenen Ideen einzubringen und das Unternehmen mitzugestalten * Internationale Zusammenarbeit und interkultureller Austausch * Junges, motiviertes Arbeitsumfeld mit flachen Hierarchien * Moderner Arbeitsplatz in Steinhausen/Zug mit sehr guter Autobahn- und ÖV-Anbindung * Regelmässige Firmenevents, kostenfreie Getränke, Kaffee und frisches Obst sowie Zuschuss zum Mittagessen * 29 Tage Ferien, weil uns Erholung und Work-Life-Balance wichtig sind * Attraktive Mitarbeitervorteile und Vergünstigungen – weil uns dein Wohl am Herzen liegt DEINE BEWERBUNG Klingt nach dir? Dann freuen wir uns sehr darauf, dich kennenzulernen! Sende uns deine Unterlagen einfach über unser Bewerbungsformular direkt an unser HR-Team.   Du hast noch Fragen? Dann melde dich gern – wir helfen dir weiter!   Hinweis: Für diese Position werden nur Direktbewerbungen berücksichtigt.

We're hiring our first Lead Engineer - AI Agents to lead a team that designs, ships, and scales automations and AI agents across M-KOPA. This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes. The Impact Your production-grade automations and agents will directly improve how 2,300+ employees work across our global operations. We've already helped over 10 million customers access over $2 billion in credit - and the tools you build will help that mission scale further and faster. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 The Opportunity * 🎯 Mission-driven engineering: Every automation you build helps internal teams and customer-facing staff deliver financial inclusion to Africa's Every Day Earners * 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022–2026) * 🚀 Scale challenges: 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe - internal teams that can't scale by hiring forever need intelligent tooling that actually works * 🌱 Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions What You'll Do At M-KOPA, you'll lead the AI Ops Agents team from day one - owning delivery, growing the function, and proving the value. You'll work daily with Claude, Claude Code, MCP, and LangChain to build production-grade agents and automations that internal teams actually use. Your team builds automations and agents for internal use and serves as internal consultants, helping Software Engineering teams integrate AI into customer-facing products. Your key responsibilities: * Lead three AI Ops Engineers — own their delivery, development, and day-to-day work * Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve * Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work * Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context * Keep the AI tooling stack healthy as usage scales across 2,500+ employees * Stay current on emerging AI tools and technologies - know what's hype and what's actually useful * Help refine AI training for the wider organisation, including Software Engineering teams Technical Environment 💻 * AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling, LangChain, LangGraph, MCP, multi-agent orchestration, Google ADK (or similar agentic tooling) * Automation & Prototyping: Scripting, workflow tools, AI-assisted development, rapid prototyping (Vercel/Railway) * Enterprise Tooling: Identity automation (Entra), internal platforms, Notion, HiBob integrations * Existing Foundation: Twelve months of Claude, Claude Code, Notion, HiBob, and Entra automations already running in production — you're building on proven foundations, not starting from zero Our Approach * Build, don't just advise — this is a hands-on team that ships working automations and agents * Prove the value, then expand — start with three engineers, demonstrate impact, grow from there * Product-focused mindset — treat internal teams as customers and build tooling that works * Cut through the hype — evaluate emerging AI tools on practical value, not marketing buzz What You Need We're looking for someone with a strong technical background and product-focused mindset. You won't be building models - we have Data Science teams for that. You'll be building multi-agent systems, shipping production-grade automations, and leading a team that makes M-KOPA's internal operations smarter and faster. Required Experience: * Hands-on experience building production-grade automations and AI agents — scripting, workflow tools, or AI-assisted development * Hands-on experience building multi-agent systems using agentic frameworks — LangChain, LangGraph, MCP, Google ADK or similar * Experience with RAG pipelines — retrieval-augmented generation for internal knowledge and workflow automation * Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms * People leadership experience — you've led or mentored engineers and can own a team's delivery and development Why This Role? This is a brand new team within the business, reporting to the Director of Security. The tech stack is proven - twelve months of Claude, Claude Code, Notion, HiBob, and Entra automations already running. The team structure is what's new. That's yours to shape. You'll start with three engineers. Prove the value. Expand from there. The problems are complex. 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe. Internal teams that can't scale by hiring forever. Customer-facing staff who need tools that actually work. M-KOPA provides affordable financial and digital products to underserved communities across Africa - unlocking access to smartphones, credit, and insurance for millions of people. The automations and agents you build don't just save time internally - they help that mission reach more people. If you want to decide how AI actually gets used at scale across a growing fintech – this is the opportunity. Location & Benefits * 🌍 Fully remote role within UTC -1 to UTC +3 time zones * 🤝 Work with diverse teams across UK, Europe, and Africa * 📚 Professional development programmes and coaching partnerships * 👨‍👩‍👧‍👦 Family-friendly policies and flexible working arrangements * 💚 Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: * Connected 📱: 2.5 million first-time smartphone users connected * Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents * Green 🌱: 2.1 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Ready to lead a brand-new AI Ops team - shipping agents and automations that drive real-world financial inclusion? Apply Now WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.