Customer Care Manager at Tobii

BSH Home Appliances AB

We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team. Your Tasks: Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently. Lead and manage Field technicians. With full responsibility for staff and cost control Lead and manage Field support team, With full responsibility for staff and cost control Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management. Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues. Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands. Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches. Actively seek to optimize processes - people and systems, to reduce complexity and costs. Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers. Regularly report, analyze, and visualize performance data. Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys). Your Profile: Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role. High standards with a motivating approach to people. And create winning teams. Excellent analytical and process skills. Focus on efficiency improvements, results, and quality; ability to create ideas and solutions. Innovative and entrepreneurial mindset. Extensive experience in the white goods repair or similar industry. Fluent in English; knowledge of a Nordic language is advantageous. Senior high school education; a university degree is preferable. High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.   Join BSH: Where Innovation Meets a Great Work Environment! Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team: Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity. Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week. Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally. Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH. Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.   Your Job Conditions: The role will be based in our office in Solna, Sweden and requires occasional travel. APPLICATION: If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period. We look forward to hearing from you!

FG Sthlm City 1 AB

Can you stay cool under pressure while staying warm with people? Then you might be our next Assistant Manager. At Five Guys, we do things differently. Our ambition is to redefine the burger industry by focusing on quality and freshness. We don’t take shortcuts, no freezers, no pre-processed ingredients, just fresh produce and a passion for great food. But great food doesn’t make itself. It’s the people behind the grill, at the fryers, and in the dining area who make the difference. Our team creates the customer experience, which is why we care just as much about our people as we do about our burgers. What does an Assistant Manager do? As an Assistant Manager, you play a key role in the daily operations and long-term success of the restaurant. You ensure that everything runs smoothly, from team dynamics to customer experience and operational efficiency. Your responsibilities include: ✔ Leading and coaching Shift Managers and Crew by being a present and supportive leader, someone they can rely on. ✔ Creating a great work environment where people excel, feel comfortable being themselves, and enjoy coming to work. ✔ Ensuring food safety and hygiene by maintaining high standards in food handling, cleanliness, and compliance with hygiene regulations. ✔ Guaranteeing the delivery of perfect burgers and fries - every time. ✔ Making sure every customer leaves satisfied, handling any complaints quickly and professionally. ✔ Leading from the floor - working hands-on with your team, both in the kitchen and out with customers. ✔ Supporting the Restaurant Manager in daily operations - managing orders, deliveries, inventories, and P&Lwhile keeping the restaurant running smoothly. You ensure food is prepped efficiently to minimize waste and keep operations on track, all while planning for future success. ✔ Developing your team and building a strong talent pipeline - we want our employees to grow and take the next step. Not just any job. Not just any leader. We’re looking for a person who shares our belief that great leadership isn’t about having all the answers or taking up the most space in the room. Our manager’s most important mission is to create an environment where people feel a true sense of belonging and a space to grow. It’s about building trust, setting the right conditions for people to bring their best, and making sure they have what they need to excel, not just get through the day. We’re looking for someone who wants to do just that, every day To succeed in this role, you need to be a strong communicator, but your true superpower is listening, making both employees and customers feel heard. Let’s be honest, running a Five Guys restaurant is intense. The pace is high, the expectations even higher, and every day brings new challenges. In the middle of it all, we need a leader who creates stability, fosters a culture of support, and builds a workplace where people thrive and want to return every single day. Who are you? If you recognize yourself in the following, this might be for you: ✅ You are a humble leader who leads with intention and empathy, always focusing on your team members’ needs and creating a sense of safety and clarity for them. ✅ You act quickly and honestly. You get things done, provide feedback when needed, and never hesitate to address behaviors that could harm the team or the Five Guys culture. ✅ You thrive in fast-paced environments. If you prefer a job where things move slowly, sorry, this isn’t for you. ✅ You have a strong ability to create structure. Things move fast here, and you ensure that everything runs smoothly. ✅ You have 2+ years of experience leading a team and operations within a restaurant or café. You understand what it takes to run a successful operation. ✅ You are proficient in spoken English.

Voyado AB

At Voyado we build the technology that helps retailers communicate with millions of customers every day. Whether it’s a personalized email, an automated SMS after a purchase, or a real-time customer journey, the Communication Area is where those experiences come to life. Our teams build everything from customer-facing editors and automation tools to the distributed systems responsible for delivering messages reliably at scale. We’re now looking for an Engineering Manager to lead one of our engineering teams within the Communication Area. You don’t need years of Engineering Management experience to succeed here—we’re looking for someone with strong leadership potential, technical credibility, and a genuine passion for helping engineers grow. You’ll report to Beate, Engineering Area Lead for Communication, and work closely with Product Managers and Architects. About the role As Engineering Manager, you’ll be responsible for both your team and its delivery. Your primary focus will be creating an environment where engineers can thrive. You’ll coach people, create clarity around priorities, help the team navigate challenges, and ensure sustainable delivery over time. While you won’t be expected to write production code, we believe great engineering leadership comes from understanding what your team is building. You’re naturally curious about technology, enjoy diving into the product, and want to understand the technical challenges your engineers face—not because you need to make every technical decision yourself, but because it helps you become a better leader. In this role, you will: Lead, coach and support a team of Software Engineers through regular 1:1s, feedback and development conversations. Create clarity around priorities, planning and team ownership while enabling sustainable delivery. Foster an inclusive, collaborative and psychologically safe team culture where people can grow. Help the team navigate dependencies, remove obstacles and continuously improve ways of working. Contribute to cross-team collaboration within one of Voyado’s fastest-growing product areas. Who you are You’re someone who genuinely enjoys helping engineers succeed. You build trust by listening, asking good questions and creating an environment where people take ownership. You enjoy coaching others, but you’re equally interested in understanding the product and technology your team works with. You don’t need to be the most technical person in the room, but you’re comfortable participating in technical discussions and earning credibility through curiosity and good judgement. We also believe you have: Experience leading software engineering teams as an Engineering Manager, Tech Lead, Team Lead or similar. A software engineering background that allows you to engage confidently in technical discussions. Experience working with senior engineers and enabling teams through coaching rather than hands-on implementation. Strong stakeholder management and collaboration skills. An interest in improving ways of working while respecting what already works well. Excellent communication skills in English. It’s a bonus if you’ve worked within SaaS, distributed systems, retail tech, martech or CRM platforms. High Impact. Great People. Real Growth. You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: 30 days of vacation Wellness allowance Personal development opportunities Summits and team activities Four days from the office and one day from home About Voyado Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. Ready to make an impact? Fantastic! 🎉 Applying is easy — submit your LinkedIn profile or upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through. A quick note about our recruitment timeline: As many of us will be taking some well-deserved summer vacation, this process will move a bit slower than usual. We’d still love to hear from you as soon as possible! Thank you for your understanding, and we hope you’ll apply! Additional information As part of our recruitment process, we conduct a background check on the final candidate. Making it personal with AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.