Customer Experience Specialist

SCANDINAVIAN AIRLINES SYSTEM DENMARK -NORWAY-SWEDEN

Company description: Scandinavian Airlines System SAS Job description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment.  Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey.  You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization  In your first period, you will focus on understanding key service moments and journeys, while contributing to a set of prioritized improvements where you can create visible impact.  The Team You will be part of a newly established central Customer Experience & Insights team, working to strengthen how SAS works with customer experience across the organization.  We combine insight and execution, focusing on turning customer understanding into concrete improvements and embedding CX in how teams work day to day. We work closely with stakeholders across SAS to make customer experience practical, actionable, and consistent.  To be successful we believe you have Have experience within customer experience, service design, hospitality, or related areas Have worked with improving customer journeys or services in a structured and hands-on way Are comfortable driving initiatives across teams, even without formal ownership Can translate insights into concrete actions and next steps Bring a structured and pragmatic way of working, with the ability to prioritize and move things forward Build strong working relationships and collaborate effectively across functions Take ownership and are motivated by delivering tangible outcomes Have a mindset of continuous improvement and learning Are interested in how service is delivered in practice, including frontline interactions, communication, and overall customer experience  Preferred qualifications 5+ years of experience in customer experience, service design or hospitality  Proven track record of driving tangible improvements in customer journeys or service delivery Experience working in cross-functional or complex organizations Strong stakeholder management and ability to influence without formal ownership Experience using CX insights and metrics (e.g. NPS, CSAT) to drive action Fluent in English Background in travel, airline, or other service-heavy industries is a plus Based in Stockholm or ability to commute to office in Solna   Additional information Deadline for application: 10/08/26.  We encourage you to apply as soon as possible. However, due to the summer holiday period, applications will not be reviewed before 10 August. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  Desired start date: As agreed Position: Fulltime (100%) starting with a 6-month probation period   This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.  Come and fly with us!

SAVR AB

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role In this role, you'll have the opportunity to make a real impact in a fast-growing startup environment. You'll become a product expert, enabling you to effectively assist customers with their inquiries.  Your Mission engage with customers through our primary support channels: live chat (Intercom), phone calls and email. conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience and working closely with our CX full time employees. work collaboratively with other teams and external partners. You’ll Thrive in This Role If You... are proactive, takes ownership, and is detail-oriented. are able to work both independently and collaboratively, taking big ownership in learning what you need to know about the product to properly assist customers thrive in fast-paced environments and are willing to contribute wherever necessary. have an interest in savings and investing is of high merit are currently pursuing a university or college education. are fluent in both Swedish and English. are able to express yourself clearly coupled with a desire to assist and educate, as our customer interactions are in written form. are a service-minded team player. We strongly encourage applicants from all backgrounds and experiences. If your profile differs but you believe you have relevant skills and can thrive in this role, we invite you to apply and share your motivation for why you're a good fit for the position! Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

Hero AB

Vill du vara med och forma framtidens kundupplevelse med hjälp av AI? För vår kund i finansbranschen söker vi nu en person som brinner för kundservice, innovation och ny teknik! Är du nyfiken på hur artificiell intelligens kan förändra och förbättra kundupplevelsen? Då kan detta vara rollen för dig! Vi söker nu en Customer Experience Specialist med AI-fokus som vill kombinera kundkontakt med utvecklingen av nästa generations AI-drivna lösningar. Hos oss får du en unik möjlighet att påverka både kundresan och produktutvecklingen i ett snabbväxande och framåtblickande företag. Om rollen I den här rollen blir du länken mellan våra kunder och vår produkt. Du hjälper användare att få ut maximalt värde av våra tjänster samtidigt som du bidrar till utvecklingen och förbättringen av våra AI-agenter. Genom daglig kontakt med kunder får du värdefulla insikter om deras behov och utmaningar – insikter som du sedan omsätter till förbättringar i våra AI-lösningar. Rollen passar dig som trivs i en dynamisk miljö där kundupplevelse, innovation och teknik möts. Detta är ingen chefsroll, utan en möjlighet för dig som vill kombinera människonära arbete med produktutveckling och AI. Dina huvudsakliga arbetsuppgifter Bidra till utvecklingen och förbättringen av våra AI-agenter Leverera kundsupport i världsklass via flera olika kanaler Identifiera kunders behov, utmaningar och återkommande frågor Samarbeta nära produktteamet för att utveckla och optimera våra AI-lösningar Bidra med idéer och förbättringsförslag som stärker kundupplevelsen Testa nya funktioner och säkerställa att de möter kundernas förväntningar Träna, utvärdera och förfina AI-genererade svar baserat på verkliga kundinteraktioner Genomföra AML-kontroller (Anti-Money Laundering) och stötta relaterade compliance-processer Vi söker dig som Har erfarenhet av kundservice, kundsupport eller kundupplevelsearbete Är kommunikativ och har ett genuint kundfokus Har ett stort intresse för AI, digitala verktyg och ny teknik Är nyfiken, initiativrik och lösningsorienterad Trivs med samarbete och att arbeta i team Behärskar svenska och engelska flytande i tal och skrift Teknisk bakgrund är meriterande, men inget krav Därför ska du välja oss ✨ En spännande och unik roll där kundupplevelse möter AI-utveckling ✨ Möjlighet att påverka och forma en innovativ AI-produkt ✨ En entreprenöriell miljö med högt tempo och stora utvecklingsmöjligheter ✨ Korta beslutsvägar där dina idéer snabbt kan bli verklighet ✨ Ett engagerat och stöttande team som arbetar mot gemensamma mål ✨ Goda möjligheter till personlig och professionell utveckling Vill du vara med på resan? Vi letar efter dig som vill göra skillnad, utvecklas tillsammans med oss och vara med och skapa framtidens kundupplevelse med hjälp av AI. Välkommen med din ansökan!