Customer Operations & Enablement Lead

Sway Sourcing Sweden Aktiebolag

🌍 Business Operations Partner (DACH) Are you looking for an opportunity to combine business operations, data analysis, and commercial support in an international environment? We are looking for a Business Operations Partner to support commercial operations across the DACH region in a dynamic and global organization. 💼 About the Role As a Business Operations Partner, you will play a key role in supporting Sales, Customer Service, Finance, and other cross-functional teams. You will be responsible for maintaining business systems, ensuring high-quality master data, developing reports, and driving continuous improvements across commercial operations. 🚀 Key Responsibilities Maintain accurate customer master data within the ERP system. Support local pricing updates in line with commercial policies. Prepare ERP-based reports and reconcile sales and order data. Collaborate with Customer Service and Finance to resolve operational issues throughout the order-to-cash process. Act as the local point of contact for ERP-related questions and coordinate system issue escalations. Serve as the local CRM Super User and provide first-line support to commercial teams. Support user onboarding, training, and CRM troubleshooting. Ensure high data quality and contribute to continuous process improvements. Develop dashboards and reports to support Sales and Marketing. Analyze sales performance, customer activity, and commercial KPIs. Support forecasting and business performance tracking. Participate in cross-functional projects focused on improving commercial tools and business processes. ✅ We Are Looking For Someone Who Has approximately 2–4 years of experience in Commercial Operations, Business Support, or Data Administration. Has hands-on experience working with ERP and/or CRM systems. Holds a Bachelor's degree in Business Administration, Economics, Information Systems, Engineering, or a related field. Has strong analytical skills and excellent attention to detail. Has experience with reporting and data analysis. Is highly proficient in Microsoft Excel. Has a solid understanding of commercial processes such as pricing, order management, and customer master data. Thrives in an international, cross-functional environment. Has excellent communication skills and a service-oriented mindset. ⭐ Preferred Qualifications Experience within the healthcare or medical device industry. Experience working in a matrix organization. Experience with Power BI. Certifications related to ERP, CRM, or data analytics. 🌟 What We Offer A challenging and business-oriented consulting assignment in an international environment. Close collaboration with Sales, Finance, Customer Service, and Commercial Operations. Opportunities to work with data-driven decision-making and process improvements. A dynamic role with broad exposure across the DACH region. 📍 Location: Remote (International) | 🌍 Region: DACH (Germany, Austria & Switzerland) | 🏠 Work Model: Hybrid | ⏰ Employment Type: Full-time | 🚀 Start: Immediate Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

Lovable Labs Sweden AB

TL;DR Our Trust & Safety team is dedicated to safeguarding our users, products, and platform. Be the human in the loop for preventing fraud, harmful behaviors, abuse, and payment risk at Lovable. You'll investigate suspicious accounts, tune detection rules, and turn what you learn from real cases into practice for safety and security. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started. We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for 2+ years in fraud operations, payment risk, trust and safety investigations, or a similar support role at a consumer or SaaS platform. Experience with handling complex trust and safety cases, policies and resolving disputes requiring communication with customers, platforms and authorities. Clear writer. Your case notes and customer updates are clear, accurate and easy-to-read. Calm under pressure during incidents and disputes, and pragmatic about false positives vs. user friction. What you'll do Conduct end-to-end investigations of suspected safety incidents and platform ToS violations and determine appropriate enforcement actions. Manage customer interactions for safety related reports. Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems and inform harm prevention strategies. Tune and propose new rules, signals, and features for our Trust & Safety detection systems. Run root-cause analyses on safety incidents and help integrate learnings back into product, risk, and engineering roadmaps. Build dashboards and alerting that make abuse trends visible and actionable, minimizing the potential for bad actors to misuse the platform. Work with the leadership of Trust & Safety, Support, and Legal on edge cases and policy changes. Use AI tooling and agents to enhance abuse detections, response and prevention proactively. Please note: This role may involve exposure to sensitive content. About your application Please submit your application in English - it’s our company language so you’ll be speaking lots of it if you join We treat all candidates equally - if you’re interested please apply through our careers portal

Key Relocation Sweden AB

Design, architect, implement, and integrate complex infrastructure components and enterprise‑grade platforms (compute, storage, network, virtualization, cloud, security, automation, monitoring). Ensure all infrastructure solutions are scalable, resilient, secure, and supportable, meeting performance and availability requirements. Apply extensive product, platform, and technology expertise to influence the direction and evolution of infrastructure solutions, toolchains, and operational models. Conduct deep technical reviews (architecture, configuration, automation scripts, performance tuning) and provide recommendations to improve reliability, operability, and automation. Serve as a technology expert with independent ownership of complex systems, environments, and technical decision-making. Provide deep technical guidance across functional and non-functional areas including performance engineering, capacity planning, HA/DR, monitoring, observability, and security compliance. Maintain strong understanding of business and operational context to ensure infrastructure designs align with service commitments, SLAs, cost efficiency, and customer needs. Supply operations, support, and engineering teams with clear technical insights, requirements, and direction, ensuring smooth delivery and stable operations. Address complex, high‑impact infrastructure challenges— performance bottlenecks, architectural gaps—and deliver solutions that create significant value for the organization. Bachelor / B.Sc. in Computer Science or Information Systems/Technology or equivalent. Strong experience in Infra-Digital installing C1D1, Dynamics environments, on cloud. Strong customer management skills, leading and driving architectural discussion with Customer.