Customer Success Agent

Customer Support & Office Coordinator Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience. At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool - we combine the two worlds into a unique offering. Now, we’re looking for someone who’s not just passionate about helping customers - but also about creating a great workplace experience. This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything - helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in. Why this role is different This isn’t a typical support role where you just answer tickets. You’ll be: The go-to person for both customers, colleagues and management The one who keeps things running - whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen - this is for you. What you’ll doCustomer Support Support customers via email, chat, and other channels Help users understand and navigate our tool and solve issues quickly and effectively Manage activation and deactivation of subscriptions and user accounts Keep Intercom updated with tickets, documentation, and insights Improve and maintain support content, chatbot answers and support articles Collaborate with product and engineering to solve complex issues and share feedback Office & Operations Take ownership of the daily office experience and company events Make sure the office is a place people love coming to - every day Manage office vendors (cleaning, food, supplies, etc.) Handle hardware logistics (onboarding/offboarding, distribution, collection) Manage access to the office and system (badges, keys, the traveling portal, phone subscriptions etc.) Management Support Support management with administrative and operational tasks Run multiple AI agents and quality check the output Help coordinate internal processes and logistics Jump in where needed to keep things running smoothly What we’re looking for A service-minded person who genuinely enjoys helping others Positive energy - you make things better just by being there Organized and proactive - you see what needs to be done and do it Strong communicator, both written and verbal Comfortable handling multiple things at once in a fast-paced environment Experience in customer support or service (SaaS is a plus) Fluent in English; Swedish/Scandinavian is a plus Why join Storykit? Be part of a fast-growing AI company shaping the future of communication Work in a fun, ambitious, and supportive team A role with real impact across the entire company 30 days vacation, pension, wellness allowance, and more At Storykit, you’ll be in an open-minded environment where responsibility starts on day one. If you want to make a real difference—for both customers and colleagues—this is where you belong. This role is based on-site, with typical working hours from 08:30 to 17:00. To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. Apply today and let’s Storykit it together!

Are you a driven and energetic team player, with a passion for accounting and excited to challenge and impact? Do you thrive in a fast-paced environment where your contributions truly matter? If you're looking for a role that combines challenge, growth, and the chance to be part of something exciting—here’s an opportunity! We are now looking for an engaged and proactive Accounts Receivable (A/R) Coordinator to join our team and contribute to our continued success. In this role, you’ll play a key part in driving our financial operations forward while developing your skills in a supportive and dynamic workplace. Title: A/R Coordinator (parental leave cover Sept 2026 - Dec 2027) Reports to: Financial Operations Manager Working hours: Full time 40h/w, 3-2 office policy Key tasks & overall responsibilities Accounts Receivables Operations Managing daily A/R operations and development of ways of working, inc onboarding, training and knowledge securing Credit and VAT checks of customer ledgers Controlling bad debt exposure and maintaining strong cash flow Ensuring compliance with the corporate credit policy and actively initiating collection processes Determine and monitor credit ratings of the customer portfolio for changes, trends and warning signs Action planning of Outstanding Net Sales for accounts on hold Plan, execute and report delivery plans prior and during main collection delivery window opening Administration of financial email inboxes Proforma Customer handling process KEY account handling and reflection of agreements inc EDI set-up and admin Coordinate cross functional meetings with internal stakeholders such as Sales Dep, Wholesale Coordinators and Logistics to keep organization updated on potential credit risks and exposures Point of contact for financial queries and requests Actively initiate and support finance-related projects and continuous process improvements Application owner of A/R function and processes in ERP system Business Central inc Batch Invoicing Job, Reminders, Finance Charge Memos, Statements etc Sub-ownership of QlikView A/R application Monthly – and quarterly closing process Balance sheet reconciliations and aligned Customer Ledgers Monthly Consolidated Customer Summary Aging reporting + Collection List Create reserves, accruals and provisions Concession accounts manual invoicing Bank account reconciliations Bad debt calculation model and accrual Sales Commission calculation and reporting towards Sales Agents Projects Continuously elevate the role’s efficiency by optimizing processes within A/R function, introducing innovative solutions and providing internal support for broader projects in the business. Fine-tuning and development of A/R processes and tools in amongst other systems, Business Central Profile and qualifications to succeed in this role Minimum 2 years of experience in a similar finance role, ideally within retail or consumer goods Experience within A/R operations and collection processes B2B Experience from MS Business Central and/or Microsoft Dynamics NAV is meriting Comfortable in navigating deadlines and working closely with multiple stakeholders General proficiency in Microsoft Excel Fluent in Swedish and English, both written and spoken Interest and proven track record in optimizing ways of working and automatization of processes Problem-solving with a hands-on mind-set and a strong team player As part of a J.Lindeberg Team we are all from time to time involved in cross functional and collaborative projects of different character. J.Lindeberg Values As part of J.Lindeberg you are an ambassador for J.Lindeberg and inspire our partners by living our Values Progressive - We strive to be at the forefront and we dare to challenge the status guo. It comes from our Scandinatian heritage – we are innovators within apparel, use of resources and way of working. Energetic-We are bringing energy into everything we do, we are entrepreneurial and agile. We are ready to do more and better each time. It makes our brand vibrant and magnetic. Inclusive - We are a people company. We are diverse and responsible. We act with integrity and take full accountability for what we do. We are a global community. We care for the planet and each other Are you ready to bring your passion and precision to J.Lindeberg? If you're ready to grow with a company that values bold ideas, sharp minds, and a collaborative spirit, we’d love to hear from you! Apply with your CV and personal introduction, in English, by the 2026/02/28. Applications are reviewed continuously, grab the opportunity to be a part of our movement and journey towards continued success by submitting your application today!