
Storykit AB · Stockholm
Customer Support & Office Coordinator Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happines...
Customer Support & Office Coordinator
Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience.
At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool - we combine the two worlds into a unique offering.
Now, we’re looking for someone who’s not just passionate about helping customers - but also about creating a great workplace experience.
This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything - helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in.
Why this role is different
This isn’t a typical support role where you just answer tickets. You’ll be:
The go-to person for both customers, colleagues and management
The one who keeps things running - whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works
A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen - this is for you.
What you’ll doCustomer Support
Support customers via email, chat, and other channels
Help users understand and navigate our tool and solve issues quickly and effectively
Manage activation and deactivation of subscriptions and user accounts
Keep Intercom updated with tickets, documentation, and insights
Improve and maintain support content, chatbot answers and support articles
Collaborate with product and engineering to solve complex issues and share feedback
Office & Operations
Take ownership of the daily office experience and company events
Make sure the office is a place people love coming to - every day
Manage office vendors (cleaning, food, supplies, etc.)
Handle hardware logistics (onboarding/offboarding, distribution, collection)
Manage access to the office and system (badges, keys, the traveling portal, phone subscriptions etc.)
Management Support
Support management with administrative and operational tasks
Run multiple AI agents and quality check the output
Help coordinate internal processes and logistics
Jump in where needed to keep things running smoothly
What we’re looking for
A service-minded person who genuinely enjoys helping others
Positive energy - you make things better just by being there
Organized and proactive - you see what needs to be done and do it
Strong communicator, both written and verbal
Comfortable handling multiple things at once in a fast-paced environment
Experience in customer support or service (SaaS is a plus)
Fluent in English; Swedish/Scandinavian is a plus
Why join Storykit?
Be part of a fast-growing AI company shaping the future of communication
Work in a fun, ambitious, and supportive team
A role with real impact across the entire company
30 days vacation, pension, wellness allowance, and more
At Storykit, you’ll be in an open-minded environment where responsibility starts on day one. If you want to make a real difference—for both customers and colleagues—this is where you belong.
This role is based on-site, with typical working hours from 08:30 to 17:00.
To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.
Apply today and let’s Storykit it together!
About CheckProof CheckProof is a leading SaaS company headquartered in Stockholm, Sweden, specializing in digital solutions for the construction materials industry. Our platform streamlines maintenance, quality control, and health & safety processes, empowering frontline teams to work more efficiently and safely. Serving clients in over 35 countries, we are committed to continuous innovation and exceptional customer support. Recently, we expanded our global presence by opening our first U.S. office in Houston, Texas. We are looking for a Finance & Office Coordinator for a one-year parental leave cover. CheckProof is on an exciting growth journey, and for the right person, there may be an opportunity to continue with the company after the temporary position ends. In this role, you will support our expanding operations and help lighten the load for our finance team, which currently consists of a Financial Manager, an external accounting consultant, and our Chief Information Security Officer. The Role: We’re looking for a hands-on and structured Finance & Office Coordinator to join our growing team during a parental leave cover. In this role, you’ll support our finance operations while also making sure our office runs smoothly and is a great place to work. You’ll be part of a small and dedicated finance function that includes our financial manager, CISO, and an external accounting partner. Your responsibilities include: Supporting customer invoicing and accounts receivable (monthly and ongoing billing) Managing supplier invoices: coding, approvals, and timely follow-up Handling receipts from corporate cards and assisting with time reporting Supporting payroll administration in coordination with our external payroll provider Coordinating daily office needs — from restocking snacks to managing meeting setups and safety routines Assisting with internal financial reporting, KPIs, budgeting, and ad hoc data requests What We’re Looking For: You have 1–3 years of relevant experience from similar roles You’re structured, accurate, and proactive — the kind of person who double-checks, follows up, and gets things done You enjoy working with both numbers and people, and take pride in creating an organized, welcoming office environment You speak and write both Swedish and English fluently — our company language is English, but Swedish is still common in day-to-day work Experience with Fortnox is a strong plus A degree in finance, accounting, or a related field is meritorious but not required What We Offer: Innovative Culture: join a team that’s not just about work, but about making a difference. Creativity and innovation are in our DNA. Growth Opportunities: We’re growing, and we want you to grow with us. Opportunities for professional development and career advancement abound. Flexible Work Environment: Enjoy a balance that works for you. We believe in work-life harmony. Competitive Compensation: We offer a competitive salary and benefits package. If you are ready to play a big role in our success, don't hesitate to apply! We are handling applications on an ongoing basis, so the position might be filled before the last application date. The recruitment process: Submit your CV Initial phone screening with our recruiter Interview with Christian Wedar Case assignment Interview with Christian Wedar & Linn Karlsson Reference checks and final evaluation Preferred start date: March 1, 2026 We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reports to: Advancement Director Purpose: The Admissions Coordinator plays a key role in creating an outstanding first impression of Stockholm International School. As the primary point of contact for many prospective families, the Admissions Coordinator provides a welcoming, responsive and professional admissions experience, guiding families from initial enquiry through to enrolment. Working closely with colleagues across the school, the role coordinates the day-to-day admissions process, ensuring enquiries and applications are managed efficiently, accurately and with exceptional attention to detail. The Admissions Coordinator contributes to the school's enrolment objectives by delivering a consistently high standard of customer service while maintaining accurate admissions records and supporting the smooth operation of the admissions function. Key areas of responsibility Family experience Act as the primary point of contact for assigned prospective families throughout the admissions process. Build positive, professional relationships with families, providing timely, accurate and personalised support. Conduct school tours and present the school in a warm, engaging and professional manner. Respond to enquiries promptly and ensure every interaction reflects the school's values and commitment to exceptional service. Admissions coordination Coordinate enquiries and applications from initial enquiry through to enrolment. Ensure applications are complete and all required documentation has been received. Coordinate admissions assessments and liaise with relevant academic colleagues throughout the review process. Communicate admissions decisions and next steps to families following established school procedures. Support enrolment activities to ensure a smooth transition for new students and their families. Admissions systems and administration Maintain accurate and up-to-date records within the school's admissions and CRM systems. Ensure applicant information is complete, accurate and maintained to a high standard. Prepare routine admissions documentation and correspondence. Prepare and issue admissions, enrolment and student documentation, including enrolment confirmations, transcripts, certificates and other official documentation, ensuring accuracy and timely delivery. Contribute to the effective administration of the admissions function. Collaboration Work collaboratively with colleagues across the school to ensure an excellent experience for prospective and newly enrolled families. Support admissions events and other enrolment-related activities as required. Contribute positively to the continuous improvement of admissions processes and the overall family experience. Person specification Personal qualities The successful candidate will demonstrate: A genuine passion for delivering exceptional customer service. Excellent interpersonal skills and the ability to build trust quickly. Outstanding listening skills, empathy and cultural sensitivity. Excellent judgement, professionalism and discretion. High levels of integrity and respect for confidentiality. Strong organisational skills and excellent attention to detail. Confidence in managing multiple priorities while maintaining accuracy. A collaborative and positive approach to working with colleagues. A willingness to learn, embrace change and continuously improve. Skills and experience Experience in a customer-facing role where excellent service has been a priority. Excellent written and spoken English. Strong digital literacy and confidence using databases and CRM systems and Google Workspace or similar suite. Excellent administrative and organisational skills. Ability to manage competing priorities in a fast-paced environment. Experience within education or admissions would be advantageous but is not essential. Success in this role Families consistently receive a welcoming, professional and responsive admissions experience. Accurate and timely management of enquiries and applications. Strong collaboration with colleagues across the school. High standards of data quality and administrative accuracy. A positive contribution to the continuous improvement of the admissions function. Other duties The Admissions Coordinator may be required to undertake other duties that are reasonably consistent with the nature and level of the role. The post holder will occasionally be required to support events or activities outside normal office hours. Additional duties as well as working outside of office hours should be authorised by the Advancement Director. At Stockholm International School we are committed to protecting children. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All applicants will therefore be required to undergo appropriate child protection screening. Included in the recruitment process will be a local and national police check as well as a mandatory police background check from the last 10 years of employment in every country worked. A judicial background check will be conducted prior to the issuance of the contract for prospective candidates applying to work at our school. What we offer: As well as the exciting opportunities this role presents, we also offer benefits in terms of; a pension scheme (Alecta ITP 1/ITP2), a generous wellness stipend, other insurances, and a substantial amount of professional development opportunities inside and outside the school. We also offer staff events and social gatherings that bring colleagues together, for example, hobby evenings and choir practices. Our location in central Stockholm is easily accessible by public transportation. Contract details: Permanent Contract (with six month probationary period) Employment rate: 100% (Full-time) Start date: September 1, 2026 Salary: Individually negotiated. Application: Last day for application: August 10, 2026. We only accept applications in English. SIS holds the right to offer the position as soon as a viable candidate is found. Please send your letter of interest and CV to application@intsch.se. Please write Admission Coordinator in the Subject Line.
Job Purpose The Receptionist is the first point of contact for all customers, visitors, and business partners entering the dealership. The role is responsible for providing a professional and welcoming customer experience while efficiently managing front desk operations, handling inquiries, coordinating appointments, and supporting the Sales, Service, and Administration teams to ensure smooth dealership operations. Key ResponsibilitiesCustomer Service Welcome customers and visitors in a professional, friendly, and courteous manner. Understand customer requirements and direct them to the appropriate Sales Consultant, Service Advisor, or department. Ensure customers are attended to promptly and maintain a positive first impression of the dealership. Manage the customer waiting lounge and ensure a comfortable customer experience. Front Desk Operations Answer, screen, and transfer incoming telephone calls promptly and professionally. Respond to general customer inquiries regarding dealership products, services, operating hours, and appointments. Maintain the visitor register and issue visitor badges where applicable. Receive and distribute incoming mail, courier deliveries, and internal correspondence. Appointment Coordination Schedule and confirm customer appointments for vehicle sales consultations and service visits. Coordinate appointment calendars with Sales Consultants and Service Advisors. Notify relevant departments of customer arrivals and appointment changes. Administrative Support Maintain customer records, visitor logs, and front office documentation. Assist in preparing customer forms and documentation when required. Support dealership events, promotional campaigns, and customer engagement activities. Monitor and replenish front office supplies and reception area materials. Coordination Work closely with the Sales, Service, Finance & Insurance (F&I), Parts, and Administration teams to facilitate seamless customer service. Escalate customer concerns or complaints to the appropriate department or manager. Ensure the reception area, showroom entrance, and customer lounge remain clean, organized, and presentable at all times. Compliance Maintain confidentiality of customer and dealership information. Comply with dealership policies, customer service standards, and health and safety procedures. Qualifications High school diploma required; diploma or bachelor's degree in Business Administration, Hospitality, or a related field is preferred. 1–3 years of experience in reception, front office, or customer service, preferably within an automotive dealership, retail, or hospitality environment. Knowledge & Skills Excellent communication and interpersonal skills. Strong customer service orientation. Professional appearance and positive attitude. Excellent telephone etiquette. Good organizational and multitasking skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with dealership management systems (DMS) or CRM software is an advantage. Strong attention to detail and accuracy. Ability to remain calm and professional in a fast-paced environment. Key Competencies Customer Focus Communication Skills Professionalism Teamwork Time Management Problem Solving Adaptability Attention to Detail Integrity and Confidentiality Key Performance Indicators (KPIs) Customer satisfaction with front desk service. Average customer waiting and response time. Accuracy of appointment scheduling. Call answering and transfer efficiency. Customer inquiry resolution or routing accuracy. Reception area presentation and housekeeping standards. Administrative accuracy and timely completion of assigned tasks. Interested candidates kindly share your resume at neha@minnovation.se Working Conditions Based at the dealership showroom/front office. Regular interaction with customers, suppliers, and internal departments. May require weekend, holiday, or extended working hours based on dealership operating schedules.