Customer Success Manager

Checkproof AB

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

RaySearch Laboratories AB (publ)

RaySearch develops innovative software solutions to improve cancer care. About 1000 clinics in more than 40 countries use RaySearch software to improve treatments and quality of life for patients. RaySearch was founded in 2000 and is listed on Nasdaq Stockholm. The headquarters is located in Stockholm, with subsidiaries in the US, Europe and Asia - Pacific. Today we are more than 400 employees with a common vision of improving cancer care with innovative software. Our great staff is crucial for our success and we offer a fantastic working environment in modern offices, flexibility and good opportunities for development. We believe in equal opportunities, value diversity and work actively to prevent discrimination. We are looking for a Business Development Manager – Medical Oncology to help define and drive RaySearch's expansion into the Medical Oncology market.  This is a unique opportunity to join RaySearch at an early stage of a new strategic growth initiative. As we explore opportunities beyond our traditional radiation oncology business, you will play a key role in helping shape our strategy, evaluate market opportunities, define commercialization approaches, and support the successful introduction of future solutions into the Medical Oncology landscape.  About the job  You will translate strategic direction into concrete market activities, ensuring strong alignment between product positioning, customer needs, and commercial execution.  Your main tasks  Lead market intelligence activities to develop a comprehensive understanding of the Medical Oncology landscape, including market dynamics, customer needs, competitive positioning, treatment pathways, reimbursement models, and emerging trends  Identify and evaluate growth opportunities, unmet needs, and strategic market segments within Medical Oncology  Develop and execute market development and commercialization strategies for future Medical Oncology solutions  Build and maintain relationships with key stakeholders including Medical Oncologists, Oncology Nurses, Hospital Administrators, Cancer Centers, Professional Societies, and Industry Partners  Assess emerging clinical evidence, technology trends, and evolving standards of care to identify opportunities for innovation and growth in alignment with the overall RaySearch ecosystem.   Support customer discovery activities to ensure future solutions address meaningful clinical and operational challenges  Conduct market assessments, competitive analysis, and business case development to support strategic decision-making  Support the development and execution of go-to-market strategies for future product launches  Identify and assess strategic partnership opportunities that support growth objectives  Monitor competitive developments, market access considerations, and industry trends relevant to Medical Oncology  Your Profile  You are commercially minded, strategically driven, and passionate about improving cancer care.  You bring a strong understanding of the Medical Oncology environment and are motivated by the opportunity to help shape a completely new business area for RaySearch. You enjoy working in situations where there is ambiguity, and you are comfortable helping define strategy, build relationships, and create new opportunities from the ground up.  You are equally comfortable engaging with clinicians, healthcare leaders, and business stakeholders, and you have the ability to translate market insights into actionable business recommendations.  Experience & Skills  BSc or MSc in Life Sciences, Healthcare, Nursing, Pharmacy, Medicine, Business, Medical Technology A minimum of 5 years of clinical experience within Medical Oncology, Oncology Nursing, Oncology Pharmacy, Hematology/Oncology, or a related oncology specialty  A minimum of 2 years of experience in business development, strategic marketing, product management, commercial strategy, market development, or a related function  Strong understanding of Medical Oncology treatment pathways, clinical workflows, and healthcare systems  Experience engaging with clinical stakeholders and key opinion leaders  Strong analytical, communication, and stakeholder management skills  Experience working in international and cross-functional environments  Excellent command of English, spoken and written  It is considered a strong advantage if you have experience within:  Medical Oncology  Oncology Drug Development  Precision Medicine  Biomarker-Driven Therapies  Clinical Decision Support Solutions  Oncology Informatics  Healthcare Software  Market Access and Reimbursement  Exposure to pharmaceutical, biotechnology, healthcare software, oncology informatics, or medical technology companies is highly desirable.

Kognity AB

Education is one of the world's most important systems. At Kognity, we develop technology that enhances its effectiveness for both the teachers delivering it and the students who rely on it. The problems are real, the work is challenging, and the results show up in classrooms every day. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. Why join Kognity? Work on problems that matter – Your work directly influences the lives of teachers and students in over 100 countries. The scale is global, and the outcomes are tangible. High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. What you'll do As an Information Security Manager you will get a chance to take ownership of Kognity's information security programme, keeping certifications like SOC 2 and ISO live and evolving, and driving incident response and customer trust for a platform used in classrooms across 120+ countries. You will: Take full ownership of Kognity's information security certifications and the policies behind them, turning a complex compliance landscape into a dependable system. Manage Kognity's incident response plan and strategy for data breaches, ensuring the business can respond quickly and confidently if an incident occurs. Oversee the IT and data security of Kognity's web systems, including banking security, keeping customer and company data protected across our platform. Lead customer information security dialogues and respond to RFPs, building Kognity's reputation as a partner customers can trust with their data. Manage physical security across Kognity's premises, keeping security risks to our offices and people to a minimum. Provide day-to-day support to teams across Kognity on information security questions, keeping good security practice a part of how people work rather than an afterthought. What we're looking for Experience working with information security frameworks (SOC2, ISO 27000 and ISO 42000) and ownership of an information security set-up end to end. A collaborative approach, comfortable managing security-related projects across functions such as Legal, Engineering, and Commercial. A commercial mindset, understanding how information security not only protects Kognity but also drives customer trust and business success. A passion for AI and a drive to experiment with new tools to enhance creativity, decisions, and execution. Our Values We take ownership We are transparent We make every week count We obsess over customers We show up with heart How we hire Discovery call with a Recruiter Hiring manager discussion Case study Values discussion Leadership talk References