Customer Success Manager - Higher Education

Tacton Systems AB

About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally. You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson. This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies. Key Responsibilities Manage subscription renewals and consistently achieve quarterly and annual renewal targets Handle commercial negotiations related to renewals, pricing, and indexation Reduce churn and identify customer expansion opportunities Maintain accurate renewal forecasting and revenue reporting Work closely with Customer Success, Sales, Finance, and Revenue Operations teams Support and improve renewal processes, workflows, and automation initiatives Ensure accurate customer and renewal data management in Salesforce and related systems Build strong internal and external stakeholder relationships Contribute to operational improvements and future AI-driven ways of working Requirement 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries Strong understanding of recurring revenue models, ARR, and customer renewals Experience handling customer negotiations and commercial discussions Strong analytical and numerical skills Proficiency in Salesforce, Excel, and other business systems/tools Excellent communication skills in English, both written and spoken Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus Experience with AI tools, automation, or process improvement initiatives. Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment. The Recruitment Process Consists Of Screening call with Global Talent Acquisition Partner Business interview with our hiring managers Personality test and logical ability test Interview with peer Grand Parent interview Reference and background check Why Tacton? A solid and stable company with over 20 years of industry experience. Flexible hybrid setup - 3x week at the office 33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve. Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level. Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing. Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments. Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress Weekly treats – Fika one week, breakfast the next, because good food brings people together. This position is based in Stockholm and requires you to work from our office on a regular basis. About Tacton  Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.  By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.  With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.

Yubico

MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. Publicly traded on Nasdaq Stockholm with headquarters in Sweden, the US, and Singapore, we protect everyone from everyday consumers to global enterprises with modern, phishing-resistant authentication. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here. The Role: Yubico is seeking an experienced Vice President of Sales to lead our UKI, Nordics & MEA enterprise business. This is a true player-coach leadership role. Approximately 70% of your time will be focused on leading, developing, and scaling a high-performing sales organization, while 30% will be dedicated to executive sponsorship and direct involvement in strategic enterprise opportunities. We are looking for a leader who enjoys building successful teams but remains close to customers, actively supports major deals, and leads from the front. Reporting to global sales leadership, you will own regional revenue performance, drive go-to-market strategy, and help accelerate the adoption of Yubico's market-leading security solutions across enterprise customers, partners, and resellers throughout the region. Tasks & Responsibilities: As Vice President of Sales, you will: * Lead, coach, and develop a team of Sales Directors and Account Executives, fostering a culture of accountability, collaboration, and high performance. * Own and exceed regional revenue targets across the UKI, Nordics & MEA markets. * Develop and execute go-to-market strategies that drive customer acquisition, expansion, and long-term growth. * Act as executive sponsor on complex, multi-million-dollar enterprise opportunities, building trusted relationships with CIOs, CISOs, CTOs, and other senior stakeholders. * Expand and strengthen relationships with enterprise customers, strategic partners, and technology resellers to increase market penetration and revenue growth. * Drive sales excellence through disciplined pipeline management, accurate forecasting, and adoption of scalable sales methodologies. * Partner closely with Marketing, Product, Customer Success, and other cross-functional teams to align on customer needs, market opportunities, and business objectives. * Identify and develop new growth opportunities, including partner-led and B2B2C motions that extend Yubico's reach and impact. Basic Qualifications: * 10+ years of enterprise technology sales experience, including significant leadership responsibility. * A proven track record of recruiting, developing, and retaining high-performing sales teams. * Experience leading managers and senior individual contributors within a complex enterprise sales environment. * Demonstrated success personally influencing and closing large, strategic enterprise deals. * A strong track record of consistently achieving and exceeding multi-million-dollar revenue targets. * Deep understanding of cybersecurity, Identity & Access Management (IAM), Governance, Risk & Compliance (GRC), or related technology markets. * Experience driving growth through channel partners, resellers, and strategic alliances. * The ability to establish credibility as a trusted advisor with executive stakeholders. * Confidence engaging in both business and high-level technical conversations with CIOs, CISOs, CTOs, and other senior decision-makers. * Excellent communication, presentation, and coaching skills. * A hands-on leadership style with the ability to seamlessly move between strategic leadership and direct customer engagement.   #LI-IR1   We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.   Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.   Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.   As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.

Voyado AB

At Voyado, hundreds of retailers rely on dashboards, exports and shared analytics experiences to understand their business and make decisions. Behind every metric, dashboard and export sits a series of product decisions: what should be measured, how it should be defined, and how it should work consistently across customers, markets and products. We’re now looking for Data Analysts to join Team Intelligence in Stockholm and help shape the analytics products our customers will rely on for years to come. About the role As a Data Analyst in Team Intelligence, you will work with analytics products that scale across Voyado’s product portfolio. You will help harmonise how data, KPIs and analytics surfaces work across products such as dashboards, BI Export and DeltaShare. Your focus will be on building analytics experiences that are accurate, consistent and useful for many customers — not creating one-off reports for individual stakeholders. You’ll work closely with Product Managers, Analytics Engineers and domain teams to understand customer needs, investigate data discrepancies, define shared metrics and contribute to the broader product roadmap for analytics across Voyado. Who you are You have a product mindset and see dashboards, metrics and analytics experiences as products that need ownership and continuous improvement. You’re comfortable working closely with Product Managers, engineers and other stakeholders, and you enjoy creating clarity where definitions, data or expectations differ. You’re curious, analytical and enjoy understanding how data works beneath the surface. When numbers don’t add up, you want to find out why. Most importantly, you care about building analytics that people can trust. We'd love to see that you also have: Experience working as a Data Analyst, BI Analyst or in a similar analytics-focused role. Strong SQL skills. Experience with BI tools such as Sigma, Looker, Tableau, Power BI or similar. Experience owning dashboards, reports or data products over time. Ability to translate business and customer questions into clear data requirements. Strong communication skills and experience working with multiple stakeholders. High Impact. Great People. Real Growth. You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: 30 days of vacation Wellness allowance Personal development opportunities Summits and team activities Four days from the office and one day from home About Voyado Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. Ready to make an impact? Fantastic! 🎉 A quick note about our recruitment timeline: As many of us will be taking some well-deserved summer vacation, this process will move a bit slower than usual. We’d still love to hear from you as soon as possible! We’ll be holding initial screening conversations before July 13, after which we’ll take a short summer break. First-round interviews will begin from July 27 onwards. Thank you for your understanding, and we hope you’ll apply! 🌞 Additional information As part of our recruitment process, we conduct a background check on the final candidate. Making it personal with AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.