Customer Support Agent - Dutch/English Speaking

Anyfin

Location: Stockholm, Sweden Language Requirement: Native-German Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day) ---------------------------------------------------------------------------------------------------------------------------------- HELP PEOPLE TAKE CONTROL OF THEIR FINANCES — JOIN US AT ANYFIN At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. ---------------------------------------------------------------------------------------------------------------------------------- ⭐ WHAT YOU’LL BE DOING As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: * Communicate with customers across email, chat, phone, and social media * Ensure top-quality customer experience - every interaction counts * Follow credit policies and regulatory standards with precision * Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation * Analyze and evaluate credit applications to produce responsible, transparent offers * Suggest and implement improvements to processes, tools, and workflows * Collaborate closely with a supportive, energetic, cross-functional team ---------------------------------------------------------------------------------------------------------------------------------- 🌟 WHO YOU ARE You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech. YOUR BACKGROUND You likely have 1-4 years of experience in: * Customer service (banking, fintech, insurance, telecom, travel, or similar) * Credit risk assessment, AML/KYC, financial services, or advisory roles * Sales or support environments where empathy and communication are key You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task. ---------------------------------------------------------------------------------------------------------------------------------- 🧠 SKILLS & COMPETENCE LANGUAGES * Native-level German * Fluent English * Bonus: Swedish or Finnish TECHNICAL & ANALYTICAL SKILLS * Excellent communication skills across written and spoken channels * Strong attention to detail and comfort working in regulated environments * Ability to assess creditworthiness quickly and accurately Comfortable interpreting financial data and customer information * Familiarity with AML/KYC or a willingness to learn * Familiarity with AI ---------------------------------------------------------------------------------------------------------------------------------- 💛 MINDSET & PERSONALITY You thrive in a role where customer impact is real and immediate. You are: * Customer-obsessed — motivated by helping people improve their financial lives * Fearless & proactive — you take initiative and challenge how things can be improved * Positive & team-oriented — uplifting the people around you comes naturally * Structured yet adaptable — you follow processes while embracing change * Multitasking-friendly — you enjoy switching between service, analysis, and admin tasks ---------------------------------------------------------------------------------------------------------------------------------- 🚀 WHAT DRIVES YOU * Growing your career in fintech * Working ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven team * Making real impact - not just executing routine tasks ---------------------------------------------------------------------------------------------------------------------------------- 🎁 WHAT WE OFFER * A modern office in central Stockholm * A diverse team from all over the world * Real opportunities for learning, development, and career progression * A supportive and high-performing Communications & Operations team * Breakfast, after-work hangouts, wellness perks, and top-tier tech gear * A workplace that values curiosity, innovation, and continuous improvement This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started. READY TO MAKE A DIFFERENCE? We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.

Anyfin

HELP PEOPLE TAKE CONTROL OF THEIR FINANCES. JOIN US AT ANYFIN At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a Swedish-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. The position is based in Stockholm. 🙌 WHAT YOU’LL BE DOING As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: Credit Application Processing: * Review and evaluate incoming credit applications using our internal tools. * Ensure accuracy and completeness of customer information and documentation. * Follow internal guidelines and regulatory requirements throughout the process. System & Process Feedback: * Identify recurring issues, system bugs, edge cases, and customer pain points. * Provide structured, actionable feedback to Product, Engineering, and Operations leads. * Track anomalies and escalate issues with clear summaries (steps to reproduce, expected/actual outcomes, screenshots, etc.). Conversion & Quality Focus: * Spot patterns that may affect approval rates or customer experience. * Suggest improvements to workflows, rules, or system logic. * Maintain high throughput without sacrificing attention to detail or compliance. Collaboration: * Work closely with the Credit, Product, and Communications Team * Communicate findings clearly and contribute to cross-functional discussions on improving the application journey. 🧠 Qualifications & Skills Experience: * 1–2 years experience in fintech operations, underwriting support, KYC/KYB, QA, customer operations, or similar roles. * Experience working with internal tools, multi-step workflows, or case management systems. Technical & Analytical Abilities: * High system literacy; comfortable learning complex internal tools quickly. * Strong pattern recognition and analytical thinking. * Ability to differentiate between user error, data inconsistency, and actual system faults. Soft Skills * Exceptional attention to detail and structured working style. * Strong written communication—able to summarise issues succinctly. * Proactive mindset with a natural curiosity for how systems and processes work. * Comfortable in a fast-paced environment with evolving processes. Bonus Skills * Experience in credit products, consumer lending, or financial regulations. * Exposure to QA workflows, bug reporting, or user journey testing. * Knowledge of basic metrics (e.g., approval rate, drop-off points, SLAs). LANGUAGES * Native-level Swedish & fluent in English * Bonus: Knowledge in one of our other core market languages 🚀 WHAT DRIVES YOU * Growing your career in fintech * Working ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven team * Making real impact - not just executing routine tasks 🎁 WHAT WE OFFER * A modern office in central Stockholm * A diverse team from all over the world * Real opportunities for learning, development, and career progression * A supportive and high-performing Communications & Applications team * Breakfast, after-work hangouts, wellness perks, and top-tier tech gear * A workplace that values curiosity, innovation, and continuous improvement This is your chance to join a fintech company transforming financial health and to grow alongside a team that’s only getting started. READY TO MAKE A DIFFERENCE? We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.

Jlindeberg

Are you a driven and energetic team player, with a passion for accounting and excited to challenge and impact? Do you thrive in a fast-paced environment where your contributions truly matter? If you're looking for a role that combines challenge, growth, and the chance to be part of something exciting—here’s an opportunity! We are now looking for an engaged and proactive Accounts Receivable (A/R) Coordinator to join our team and contribute to our continued success. In this role, you’ll play a key part in driving our financial operations forward while developing your skills in a supportive and dynamic workplace. Title: A/R Coordinator (parental leave cover Sept 2026 - Dec 2027) Reports to: Financial Operations Manager Working hours: Full time 40h/w, 3-2 office policy Key tasks & overall responsibilities Accounts Receivables Operations Managing daily A/R operations and development of ways of working, inc onboarding, training and knowledge securing Credit and VAT checks of customer ledgers Controlling bad debt exposure and maintaining strong cash flow Ensuring compliance with the corporate credit policy and actively initiating collection processes Determine and monitor credit ratings of the customer portfolio for changes, trends and warning signs Action planning of Outstanding Net Sales for accounts on hold Plan, execute and report delivery plans prior and during main collection delivery window opening Administration of financial email inboxes Proforma Customer handling process KEY account handling and reflection of agreements inc EDI set-up and admin Coordinate cross functional meetings with internal stakeholders such as Sales Dep, Wholesale Coordinators and Logistics to keep organization updated on potential credit risks and exposures Point of contact for financial queries and requests Actively initiate and support finance-related projects and continuous process improvements Application owner of A/R function and processes in ERP system Business Central inc Batch Invoicing Job, Reminders, Finance Charge Memos, Statements etc Sub-ownership of QlikView A/R application Monthly – and quarterly closing process Balance sheet reconciliations and aligned Customer Ledgers Monthly Consolidated Customer Summary Aging reporting + Collection List Create reserves, accruals and provisions Concession accounts manual invoicing Bank account reconciliations Bad debt calculation model and accrual Sales Commission calculation and reporting towards Sales Agents Projects Continuously elevate the role’s efficiency by optimizing processes within A/R function, introducing innovative solutions and providing internal support for broader projects in the business. Fine-tuning and development of A/R processes and tools in amongst other systems, Business Central Profile and qualifications to succeed in this role Minimum 2 years of experience in a similar finance role, ideally within retail or consumer goods Experience within A/R operations and collection processes B2B Experience from MS Business Central and/or Microsoft Dynamics NAV is meriting Comfortable in navigating deadlines and working closely with multiple stakeholders General proficiency in Microsoft Excel Fluent in Swedish and English, both written and spoken Interest and proven track record in optimizing ways of working and automatization of processes Problem-solving with a hands-on mind-set and a strong team player As part of a J.Lindeberg Team we are all from time to time involved in cross functional and collaborative projects of different character. J.Lindeberg Values As part of J.Lindeberg you are an ambassador for J.Lindeberg and inspire our partners by living our Values Progressive - We strive to be at the forefront and we dare to challenge the status guo. It comes from our Scandinatian heritage – we are innovators within apparel, use of resources and way of working. Energetic-We are bringing energy into everything we do, we are entrepreneurial and agile. We are ready to do more and better each time. It makes our brand vibrant and magnetic. Inclusive - We are a people company. We are diverse and responsible. We act with integrity and take full accountability for what we do. We are a global community. We care for the planet and each other Are you ready to bring your passion and precision to J.Lindeberg? If you're ready to grow with a company that values bold ideas, sharp minds, and a collaborative spirit, we’d love to hear from you! Apply with your CV and personal introduction, in English, by the 2026/02/28. Applications are reviewed continuously, grab the opportunity to be a part of our movement and journey towards continued success by submitting your application today!