Customer Support Associate, German Speaking

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role This role sits at the intersection of law, technology, and product—supporting SMB clients across EMEA. You’ll help lean legal teams (often without large innovation/ops functions) adopt and scale Legora in a way that delivers real outcomes quickly. You’ll work closely with Legal Engineers, Customer Success, Product, and Go-To-Market to help clients move from first value to repeatable workflows—while feeding what you learn back into how the product evolves. What you’ll be doing Support SMB client onboarding, pilots, and adoption across EMEA—helping clients get to value quickly and confidently. Configure and run standard use cases end-to-end using templates (e.g. contract review, document analysis, drafting workflows), then refine based on user feedback. Deliver clear, tailored demos and training to different audiences—from day-to-day users to decision-makers—focusing on why each feature matters, not just how it works. Capture user insights and translate them into actionable product feedback, helping shape improvements that make the platform more scalable and intuitive. Document best practices and contribute to playbooks so we can deliver consistently excellent outcomes across a growing SMB client base. Own discrete workstreams on wider client programmes, managing timelines, dependencies, and stakeholder expectations with increasing autonomy. Who you are You’ll thrive in this role if you’re curious, structured, and comfortable operating in ambiguity—while still delivering high-quality outcomes. Exposure to and interest in law: you’ve completed an LLB (2:1) or equivalent, with some legal work experience (e.g. paralegal, trainee, intern, in-house placement). Experience level: 0–2 years. Tech-curious and product-minded: you don’t need to code, but you enjoy experimenting with AI tools, learning product features quickly, and iterating on workflows (including basic prompt engineering). Strong communicator: you can translate between lawyers and technologists clearly and confidently, adapting your style to the room. Analytical and detail-oriented: you can evaluate outputs, spot issues, and propose pragmatic improvements. Proactive and reliable: you follow through, manage expectations, and know when to escalate risks or blockers. Comfortable with SMB dynamics: you understand that SMB clients value speed-to-impact, clarity, and practical guidance over long change programmes. What success looks like (Associate level) You execute defined client deliverables with growing autonomy, supporting multiple pilots simultaneously. You independently configure standard use cases using templates, explain the setup to users, and capture feedback in crisp notes. You deliver strong demos (especially to existing clients on new features), and follow up with clear summaries and next steps. You manage specific workstreams on broader programmes—owners, dependencies, deadlines—adjusting quickly when constraints change. You build trust with stakeholders through responsiveness, clarity, and reliable delivery. You can speak credibly about how AI is impacting legal work, and connect those implications to Legora’s capabilities. A few more things Legora is fast-growing, and this is a role with real autonomy and responsibility. If you’re excited by building from first principles, learning quickly, and helping SMB legal teams transform how they work—this is the moment. Ready to join us in building the intelligent future of law? Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Intertek Semko AB

As a Certification Admin Officer, you will be responsible for managing certification applications, ensuring compliance with the rules and requirements associated with Intertek’s various product certification marks. The role requires strong logical thinking to quickly assess and identify any deficiencies in documentation, as well as a proactive and detail-oriented approach to project administration. You’ll be working with large volumes of data in internal databases and will collaborate closely with both external customers and Intertek offices across Europe, Asia, and North America. This is a temporary position with an immediate start, running until December 2026. Your daily responsibilities will include: Reviewing documentation to ensure completeness and compliance with certification requirements Updating internal databases and uploading relevant documents Responding to customer inquiries regarding certifications, primarily via email, but also by phone Handling changes such as production relocations, terminations, and updates to license holders Sending communications to customers and following up to ensure continued compliance with regulations Managing multiple projects and deadlines simultaneously in a fast-paced environment Who you are: You have experience in administrative tasks, or are at an early stage in your career with a demonstrated interest in developing within an administrative role You are fluent in English, written and spoken, as daily communication occurs in both languages You have strong attention to detail and enjoy organizing and structuring workflows You have an interest in, or knowledge of, the certification of electrical products You are thorough, self-motivated, and thrive under pressure About Intertek Intertek is a leading Total Quality Assurance provider, delivering innovative and customized Assurance, Testing, Inspection, and Certification (ATIC) solutions across global industries. With over 125 years of experience, Intertek supports manufacturers with comprehensive services to ensure product safety, quality, and sustainability. Our global network of accredited laboratories serves a wide range of industries including Medical Devices, Lighting, Renewable Energy, HVACR, Appliances & Electronics, IoT (Connected World), Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, and Wireless Devices. Manufacturers around the world trust Intertek for faster, simpler, and more cost-effective services. Our team of world-class experts consistently delivers accurate, high-quality testing and certification that exceed expectations and help bring products to market successfully.

Storykit AB

Customer Support & Office Coordinator Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience. At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool - we combine the two worlds into a unique offering. Now, we’re looking for someone who’s not just passionate about helping customers - but also about creating a great workplace experience. This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything - helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in. Why this role is different This isn’t a typical support role where you just answer tickets. You’ll be: The go-to person for both customers, colleagues and management The one who keeps things running - whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen - this is for you. What you’ll doCustomer Support Support customers via email, chat, and other channels Help users understand and navigate our tool and solve issues quickly and effectively Manage activation and deactivation of subscriptions and user accounts Keep Intercom updated with tickets, documentation, and insights Improve and maintain support content, chatbot answers and support articles Collaborate with product and engineering to solve complex issues and share feedback Office & Operations Take ownership of the daily office experience and company events Make sure the office is a place people love coming to - every day Manage office vendors (cleaning, food, supplies, etc.) Handle hardware logistics (onboarding/offboarding, distribution, collection) Manage access to the office and system (badges, keys, the traveling portal, phone subscriptions etc.) Management Support Support management with administrative and operational tasks Run multiple AI agents and quality check the output Help coordinate internal processes and logistics Jump in where needed to keep things running smoothly What we’re looking for A service-minded person who genuinely enjoys helping others Positive energy - you make things better just by being there Organized and proactive - you see what needs to be done and do it Strong communicator, both written and verbal Comfortable handling multiple things at once in a fast-paced environment Experience in customer support or service (SaaS is a plus) Fluent in English; Swedish/Scandinavian is a plus Why join Storykit? Be part of a fast-growing AI company shaping the future of communication Work in a fun, ambitious, and supportive team A role with real impact across the entire company 30 days vacation, pension, wellness allowance, and more At Storykit, you’ll be in an open-minded environment where responsibility starts on day one. If you want to make a real difference—for both customers and colleagues—this is where you belong. This role is based on-site, with typical working hours from 08:30 to 17:00. To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. Apply today and let’s Storykit it together!