Customer Support Associate, German Speaking

Studies show that women and underrepresented groups often hesitate to apply unless they meet every requirement. At Stegra, we’re building an impact-driven, sustainable company - and we need a diverse, inclusive team to make it happen. If you share our passion but don’t meet every qualification, we encourage you to apply anyway. You might be the perfect fit for this role, or another as we grow. At Stegra, we’re not just building a plant, we’re proving that sustainable industry is possible. And to do that, we need people like you. Join a team where safety comes first. Where we support each other, learn as we go, and make space for everyone to grow and contribute. This is your chance to be part of something big - while being closer to nature and leading a balanced, purposeful life. Steel Sales Account Manager As we continue to grow, we are strengthening our sales team with a Sales Account Manager, strengthening our customer relations and expanding our customer base. Together with our customers we are leading the green transition. We enter with new sustainable products into a typically commodity market that has largely been looking the same for decades. We are already influencing customer behavior and strategy through creating close partnerships with our customers. The Sales Account Manager is part of the Commercial Team, reporting to the Head of Sales. Responsibilities * Relationship management of existing customers and leading the onboarding and ramp-up process for a group of customers (see our press releases for a listing) * Build a strong sales funnel of prospective customers who value CO2-free steel and are leaders of sustainability in their respective marketplaces * Manage pre-sale negotiations and expectations both internally and externally * Lead the drafting of contracts with the support of the legal team * Assist the qualification processes, together with operations and technical service * Actively engage in market intelligence regarding supply, demand, and pricing trends * Provide monthly, quarterly, and annual forecasts of sales plans for the assigned market as required * This position will require extensive travel * Multi-task in a fast-paced environment with keen problem solving and creative thinking. Qualifications * Enthusiastic drive to transform the steel industry into a more sustainable business * At least a Bachelor's degree in business or engineering related field * Previous experience working in sales, negotiating long term contracts. Steel experience and/or automotive experience preferred * Fluency in English is required, ideally proficient in additional languages as well * High degree of professional ethics and integrity, with sound judgement and ability to analyze situations and information * Self-driven with proven results Location: Remote What we can offer you If you are passionate about making actual change and having a positive impact on society and our planet, Stegra offers a unique opportunity to be part of a fun and professional team with high ambitions. You will get the opportunity to shape your future career together with a company focusing on creating a culture where everyone can thrive and feel a sense of belonging. In the end, we know that Stegra’s growth and success is dependent on our people and we can’t wait to shape the future of steelmaking and other industries together as a team. Benefits at Stegra At Stegra, you’ll join a company where your work has real impact on the climate, the industry, and future generations. We’re building a culture rooted in safety, trust, and inclusion, where people feel supported to grow and thrive. You’ll receive fair, competitive compensation aligned with collective agreements, along with benefits like up to 30 days of paid vacation, occupational pension, parental benefits, and insurance. If you need support with relocation or immigration, our relocation department will help guide you through the process, whether it’s permits, housing or other practical matters. You can also enjoy perks like subsidized gym memberships and bike leases, plus the everyday benefits of life closer to nature. Read more about Benefits at Stegra here. This is Stegra Stegra is on a mission to change the global steel industry by producing green hydrogen, iron, and steel - with the goal of eliminating CO₂ emissions. Instead of coal, we use green hydrogen and fossil-free electricity, meaning our primary emissions will be water and heat. By 2030, our ambition is to produce 5 million tonnes of green steel annually in our fully integrated, digitized, and sustainable plant in Boden, Northern Sweden - currently under construction. But this is just the beginning. Our expertise in green hydrogen will enable us to decarbonize industries beyond steel, paving the way for a cleaner future.

Studies show that women and underrepresented groups often hesitate to apply unless they meet every requirement. At Stegra, we’re building an impact-driven, sustainable company - and we need a diverse, inclusive team to make it happen. If you share our passion but don’t meet every qualification, we encourage you to apply anyway. You might be the perfect fit for this role, or another as we grow. At Stegra, we’re not just building a plant, we’re proving that sustainable industry is possible. And to do that, we need people like you. Join a team where safety comes first. Where we support each other, learn as we go, and make space for everyone to grow and contribute. This is your chance to be part of something big - while being closer to nature and leading a balanced, purposeful life. What you'll do Right now, we are looking for a Commercial Analyst for our Commercial team. The team is responsible for providing market intelligence, commercial insights, pricing analysis, and strategic support to strengthen Stegra's commercial competitiveness and long-term growth. Specific to this role, the day-to-day tasks will include the following, but as we are a growing company with very little silos between teams, other tasks might be included as well. * Develop, maintain, and continuously improve Stegra's green steel pricing model to support commercial decision-making. * Prepare market intelligence reports and provide data-driven insights to support pricing, commercial strategy, and business planning. * Develop and maintain competitor profiles, including market positioning, strategic developments, and green transformation initiatives. * Maintain and continuously improve the green steel demand model using market data and industry trends. * Perform commercial and market analyses to support strategic projects, business development initiatives, and potential M&A activities. * Collaborate closely with Commercial, Strategy, Finance, and other internal stakeholders to provide analytical recommendations and commercial insights. * Participate in selected customer meetings, industry conferences, and networking events to strengthen market understanding and stay up to date with industry developments. * Manage relationships with external market data providers and support negotiations within approved authority levels. What you'll bring You're curious and believe that real progress happens when we work together. You're not afraid to challenge old ways of thinking – and you treat others with respect while doing it. At Stegra, we value people who take initiative, build trust, and help create a workplace where everyone can do their best. Specific to this role, we would like to see that you can tick off a fair amount of the boxes below. * Master's degree in Business Administration, Economics, Engineering, Industrial Engineering, Finance, or another relevant field. * Experience in a Commercial Analyst, Business Analyst, Market Analyst, Data Analyst, or a similar analytical role. * Experience with market analysis, pricing, forecasting, commercial modelling, or business intelligence. * Advanced Excel skills and experience working with large datasets, data analysis, and visualization tools. * Strong analytical and conceptual thinking skills with the ability to translate complex data into clear business recommendations. * Excellent communication skills in English, with the ability to present insights to both technical and commercial stakeholders. * A structured, proactive, and solution-oriented approach, with strong planning and problem-solving skills. * Experience from manufacturing, steel, metals, or another industrial environment is an advantage, as is the ability to work in a fast-paced environment and travel occasionally when required. Benefits at Stegra At Stegra, you’ll join a company where your work has real impact on the climate, the industry, and future generations. We’re building a culture rooted in safety, trust, and inclusion, where people feel supported to grow and thrive. You’ll receive fair, competitive compensation aligned with collective agreements, along with benefits like up to 30 days of paid vacation, occupational pension, parental benefits, and insurance. If you need support with relocation or immigration, our relocation department will help guide you through the process, whether it’s permits, housing or other practical matters. You can also enjoy perks like subsidized gym memberships and bike leases, plus the everyday benefits of life closer to nature. Read more about Benefits at Stegra here. This is Stegra Stegra is on a mission to change the global steel industry by producing green hydrogen, iron, and steel - with the goal of eliminating CO₂ emissions. Instead of coal, we use green hydrogen and fossil-free electricity, meaning our primary emissions will be water and heat. By 2030, our ambition is to produce 5 million tonnes of green steel annually in our fully integrated, digitized, and sustainable plant in Boden, Northern Sweden - currently under construction. But this is just the beginning. Our expertise in green hydrogen will enable us to decarbonize industries beyond steel, paving the way for a cleaner future. Our Stockholm Office Our modern Stockholm office is located on Norra Stationsgatan, close to Karolinska University Hospital in central Stockholm. Here, you’ll find a bright, collaborative workspace where cross-functional teams connect, share ideas, and drive progress. Whether you're visiting regularly or working hybrid, you'll be part of a vibrant office culture with easy access to the city’s energy and amenities.