Enterprise Customer Success Manager

Bannerflow AB

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. Proven ability to manage and complete customer projects effectively. Strong relationship-building skills to foster trust and collaboration with customers. Excellent communication skills in English; additional languages are a bonus. Ability to analyze and report on customer data to derive actionable insights. Proficiency in upselling and negotiating with customers. Initiative and adaptability to meet changing customer and business needs. Strong problem-solving skills with a customer-first approach. Commercial mindset and understanding of business principles to drive growth. A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.

Legora AB

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll do You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will: Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. What you bring You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. We’re looking for A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations. Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes. 3 - 6 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech. A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders. Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident. Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams. High EQ: you know when to listen, when to advise and when to act. A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. Comfort with metrics and driven by data, customer health, and outcomes over process. What we offer: At Legora, you’ll have the chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one. You’ll be part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority. As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution. You’ll collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe. We offer a competitive salary, a high-upside equity program, and full support for relocation to our centrally located Stockholm office - designed for focus, energy, and great collaboration. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

MultiMind Holding AB

På uppdrag av Omnitas Consulting söker vi nu en Account Executive – Digital Transformation till ett snabbväxande konsultbolag inom digital transformation och verksamhetsutveckling. Det här är en roll för dig som trivs i långa och komplexa affärer där du arbetar nära ledningsgrupper och beslutsfattare. Här säljer du inte en enskild produkt. Du hjälper företag att effektivisera processer, modernisera arbetssätt och skapa verklig affärsnytta genom marknadsledande digitala plattformar. Om bolaget: Omnitas hjälper företag att förändra hur de arbetar genom att implementera marknadsledande plattformar inom bland annat projektledning, CRM, service management, automation och digitala arbetsflöden. Kunderna investerar inte bara i ett nytt system. De investerar i effektivare processer, bättre samarbete och ett smartare sätt att arbeta. Som partner till några av världens ledande SaaS plattformar hjälper Omnitas organisationer att lyckas hela vägen från strategi och implementation till långsiktig utveckling. Bolaget präglas av entreprenörskap, hög kompetens och en kultur där kvalitet alltid går före volym. Om rollen: Det här är ingen traditionell Account Executive roll där du säljer inte en färdig produkt med en standarddemo. Du hjälper kunder att förstå hur deras verksamhet kan arbeta smartare, effektivare och mer datadrivet. Affärerna sträcker sig ofta över flera månader och omfattar flera beslutsfattare inom exempelvis IT, HR, ekonomi, försäljning, projektledning och verksamhetsutveckling. För att lyckas behöver du kunna förstå kundens verksamhet, identifiera förbättringspotential och skapa samsyn kring hur en förändring kan genomföras. Du blir en strategisk rådgivare långt innan kunden fattar sitt investeringsbeslut. Du kommer att Driva nykundsförsäljning mot kunder i olika branscher och storlekar, från startups till enterprisebolag Identifiera nya affärsmöjligheter genom aktiv prospektering Bygga relationer med beslutsfattare och ledningsgrupper Kartlägga kunders processer, utmaningar och affärsmål Driva komplexa affärer med flera intressenter Facilitera workshops och behovsanalyser tillsammans med kunden Presentera affärscase och lösningsförslag med tydligt affärsvärde Samarbeta nära med implementationskonsult, Customer Success och andra funktioner Ansvara för hela säljprocessen från första kontakt till signerat avtal Erfarenhet: Har erfarenhet av konsultativ B2B försäljning där lösningen inneburit förändrade arbetssätt, digital transformation eller verksamhetsutveckling. Du är van att navigera i komplexa organisationer där flera beslutsfattare behöver enas innan en investering genomförs. Du drivs av att förstå verksamheter snarare än att bara presentera funktioner. Vi tror att du har erfarenhet från exempelvis Enterprise SaaS Workflow Management CRM ERP Processautomation Business Transformation Digital Transformation Professional Services Det är meriterande om du arbetat med lösningar som påverkar flera delar av kundens organisation och där implementationen innebär förändrade arbetssätt. Om dig: Du är nyfiken, affärsmässig och har lätt för att skapa förtroende. Du tycker om att utmana kunders nuläge och motiveras av att lösa affärsproblem snarare än att sälja produkter. Du kombinerar ett starkt hunterdriv med tålamod och struktur i längre säljprocesser. Du trivs när du får arbeta nära kunden, ställa frågor, utmana etablerade arbetssätt och bygga affärer med högt strategiskt värde. Varför Omnitas: Hos Omnitas får du möjlighet att arbeta med några av marknadens mest intressanta digitaliseringsprojekt tillsammans med erfarna kollegor och kunder som vill utveckla sina verksamheter. Du får stort eget ansvar, korta beslutsvägar och möjligheten att påverka både din egen utveckling och bolagets fortsatta tillväxt. Intresserad: Om du är redo att anta utmaningen och anser att den här tjänsten passar din profil vill vi gärna höra från dig. Ansök idag, då vi granskar ansökningar löpande.