Field Service Engineer
Do you want to work with the company behind the world's brightest X-ray source?
At Excillum, we push the boundaries of X-ray technology to enable breakthroughs in manufacturing, medicine and science. Our advanced X-ray sources enhance the manufacturing of semiconductors, batteries, electronics, aerospace components, as well as enable new biomedical and material sciences. They make our customers' X-ray systems faster and better with lower cost of operation.
Founded in 2007 by researchers from KTH, Excillum has grown into a global leader in advanced microfocus and nanofocus X-ray sources. Today, our products are used by leading industrial companies, instrument manufacturers and research institutions around the world.
We are now looking for a Field Service Engineer to be based in China or Taiwan and serve as our technical expertise presence on the ground in China and Southeast Asia.
About the role
As a Field Service Engineer, you will be responsible for installations, training and service of our advanced X-ray systems at customer sites across China, South Korea, Japan and Taiwan. This is a unique opportunity to be Excillum's locally based specialist in the region, playing a key part in establishing our presence on the ground. You will be part of an experienced global Service and Technical Support team, with Field Service Engineers, System Specialists and Quality & Service Support, while working hands-on in the field, building strong relationships with customers and partners who depend on our technology.
This is a role for someone who genuinely thrives on the road. You will likely travel more than 150 days per year, and we are looking for a person who gets energy from exactly that, from being on-site, solving real technical challenges and representing Excillum in the world's most advanced technology environments.
You will begin with a thorough onboarding and product training at our headquarters in Stockholm, Sweden, during a couple of months working side by side with our existing Field Service Engineers. Initially, you will carry out joint customer visits with experienced colleagues before taking on the regional assignment.
Your responsibilities include:
Installing Excillum MetalJet and Nanotube systems at customer sites
Performing corrective and preventive maintenance in the field
Conducting technical training at customer sites and at our headquarters in Stockholm, Sweden, when requested
Handling remote support cases through e-mail, chats, and phone and documenting in our CRM system
Managing RMA, warranty cases and spare parts orders
Participating in and driving quarterly service review meetings with Asian OEM partners
About you
We believe you have a solid background as a Field Service Engineer within high-tech industries, with a few years of experience in a similar role. You have worked with European companies or customers and bring an understanding of how to operate across both European and Asian business cultures. You are fluent in Mandarin Chinese, which is a requirement, and Korean is considered a plus. You are able to travel to and work in mainland China on a long-term basis, for example as a Chinese citizen, or as a Taiwanese citizen with the ability to travel freely to and from the mainland.
You likely come from industries such as scientific instrumentation, metrology, semiconductor equipment, medical devices or industrial automation. You hold at least a BSc in engineering, physics or a related field, or have gained equivalent experience throughout your career.
Who we think you are
Driven by working in the field, you get energy from travel, customer interaction and hands-on problem solving
Technically skilled with the ability to troubleshoot and perform corrective maintenance on advanced equipment
Experienced as a technical trainer, able to teach customers at varying levels of expertise
Self-driven and comfortable working autonomously far from headquarters
A strong communicator who builds trust with customers and colleagues across cultures
A strong collaborator, working closely with both customers and Excillum's head office
Location and travel
The position can be based in China or Taiwan, with the majority of your working time spent in mainland China. Extensive travel across China, South Korea, Japan and Taiwan is expected, more than 150 days per year. Occasional travel to Excillum's headquarters in Kista, Stockholm is also part of the role.
We look forward to your application! If you have any questions regarding the role, do not hesitate to contact Hugo Högberg West at hugo.hogberg@excillum.com.