Excillum Aktiebolag

Do you want to work with the company behind the world's brightest X-ray source? At Excillum, we push the boundaries of X-ray technology to enable breakthroughs in manufacturing, medicine and science. Our advanced X-ray sources enhance the manufacturing of semiconductors, batteries, electronics, aerospace components, as well as enable new biomedical and material sciences. They make our customers' X-ray systems faster and better with lower cost of operation. Founded in 2007 by researchers from KTH, Excillum has grown into a global leader in advanced microfocus and nanofocus X-ray sources. Today, our products are used by leading industrial companies, instrument manufacturers and research institutions around the world. We are now looking for a Field Service Engineer to be based in China or Taiwan and serve as our technical expertise presence on the ground in China and Southeast Asia. About the role As a Field Service Engineer, you will be responsible for installations, training and service of our advanced X-ray systems at customer sites across China, South Korea, Japan and Taiwan. This is a unique opportunity to be Excillum's locally based specialist in the region, playing a key part in establishing our presence on the ground. You will be part of an experienced global Service and Technical Support team, with Field Service Engineers, System Specialists and Quality & Service Support, while working hands-on in the field, building strong relationships with customers and partners who depend on our technology. This is a role for someone who genuinely thrives on the road. You will likely travel more than 150 days per year, and we are looking for a person who gets energy from exactly that, from being on-site, solving real technical challenges and representing Excillum in the world's most advanced technology environments. You will begin with a thorough onboarding and product training at our headquarters in Stockholm, Sweden, during a couple of months working side by side with our existing Field Service Engineers. Initially, you will carry out joint customer visits with experienced colleagues before taking on the regional assignment. Your responsibilities include: Installing Excillum MetalJet and Nanotube systems at customer sites Performing corrective and preventive maintenance in the field Conducting technical training at customer sites and at our headquarters in Stockholm, Sweden, when requested Handling remote support cases through e-mail, chats, and phone and documenting in our CRM system Managing RMA, warranty cases and spare parts orders Participating in and driving quarterly service review meetings with Asian OEM partners About you We believe you have a solid background as a Field Service Engineer within high-tech industries, with a few years of experience in a similar role. You have worked with European companies or customers and bring an understanding of how to operate across both European and Asian business cultures. You are fluent in Mandarin Chinese, which is a requirement, and Korean is considered a plus. You are able to travel to and work in mainland China on a long-term basis, for example as a Chinese citizen, or as a Taiwanese citizen with the ability to travel freely to and from the mainland. You likely come from industries such as scientific instrumentation, metrology, semiconductor equipment, medical devices or industrial automation. You hold at least a BSc in engineering, physics or a related field, or have gained equivalent experience throughout your career. Who we think you are Driven by working in the field, you get energy from travel, customer interaction and hands-on problem solving Technically skilled with the ability to troubleshoot and perform corrective maintenance on advanced equipment Experienced as a technical trainer, able to teach customers at varying levels of expertise Self-driven and comfortable working autonomously far from headquarters A strong communicator who builds trust with customers and colleagues across cultures A strong collaborator, working closely with both customers and Excillum's head office Location and travel The position can be based in China or Taiwan, with the majority of your working time spent in mainland China. Extensive travel across China, South Korea, Japan and Taiwan is expected, more than 150 days per year. Occasional travel to Excillum's headquarters in Kista, Stockholm is also part of the role. We look forward to your application! If you have any questions regarding the role, do not hesitate to contact Hugo Högberg West at hugo.hogberg@excillum.com.

We currently have no open projects for spring 2026.  Are you about to write your Bachelor's or Master's thesis and have a brilliant idea for a thesis project? Then we would love to hear about it! Please provide a short description of your thesis project idea and what you are currently studying. We aim to contact you as soon as possible after you have sent us your application.  Note that we only run thesis projects in the sping.

Are you someone who thrives in a role where you can take ownership and build processes from the ground up? Do you enjoy creating structure, improving workflows and ensuring that quality remains at the heart of everything you do? At Excillum, we are looking for a self-driven and process-oriented individual to join our team as a Quality and Service Support Specialist. As a world leader in cutting-edge X-ray technology, we are driving innovation in industries such as semiconductor & battery manufacturing, life sciences and material research. As we expand further into industrial sectors, we are increasing our focus on service excellence and process optimization with a focus on quality. In this role, you’ll help us shape and refine processes related to customer complaint handling, and service execution - ensuring that we deliver exceptional service to our customers as we grow. You will be part of the Service and Technical Support team comprised of field service engineers and system specialists who work close to our customers supporting with technical expertise – remotely and onsite. Your key responsibilities will include: • Develop and continuously improve processes for complaint handling, including leading a forum to ensure efficient and structured management. • Further develop service-related processes such as returns and warranty management, maintenance, installation and training. • Manage service-related data as Key user in CRM (MS Dynamics), including KPI tracking, reporting and service request follow-ups. • Contact customers to gather additional information on reported complaints, ensuring a thorough understanding of issues for further investigation. • Support the planning and coordination of service-related activities for the team, including training, installation and maintenance, while also assisting with customer service quotes in ERP (Monitor). • Collaborate with other business support functions to ensure smooth project execution and service delivery. Who are you? We believe you are a supportive and driven individual with a strong ability to create structure and improve processes. You are comfortable taking ownership of key workflows while managing administrative tasks. With a service-minded attitude and excellent communication skills, you work effectively with cross-functional teams to drive continuous improvement and ensure a high quality service delivery. To succeed in this role, you have: • At least around 5 years of experience in a similar role, with a focus on setting up and driving processes, including complaint management. • Experience working with complex products or systems, preferably hardware. • Strong English language skills. • A quality-driven mindset and a willingness to take ownership of key processes. • Excellent communication and organizational skills. • Experience with CRM systems and familiarity with service-related processes. It’s a plus if you have experience in Microsoft Dynamics, Monitor ERP and Swedish language skills. Experience in global companies and working with customers from different markets is also a bonus. We welcome applicants from all backgrounds, experiences and ages. We believe that diversity leads to better ideas, stronger teams and innovative products. If this sounds like a place where you can make an impact, we would love to hear from you. For questions, please reach out to our recruiter Caroline Kylbergh at caroline.kylbergh@excillum.com. We look forward to receiving your application!