Head of Customer Success

HRM Affärsutveckling i Stockholm AB

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Oddwork Sweden AB

Vi söker en Head of Customer Success till vårt snabbväxande AI-techbolag. På Lingio utvecklar vi tillgängliga och effektiva språkutbildningar med nytänkande metoder som gamification, micro-learning och AI. Vi drivs av övertygelsen att språk är en av de viktigaste nycklarna till integration, inkludering och personlig utveckling. Nu söker vi dig som vill vara med och förändra hur människor lär sig språk, stärker sin kompetens och öppnar dörrar till nya möjligheter. Välkommen till Lingio – där affärer, innovation och verklig samhällsnytta går hand i hand. Om rollen Här får du möjligheten att leda en av Lingios viktigaste funktioner. Grunden finns, men vi är långt ifrån färdiga, målet är att bygga en Customer Success-funktion i världsklass som driver kundvärde, retention och långsiktig tillväxt. Du har personalansvar för ett team på tre personer, med planer på att växa under året. Rollen handlar om smart segmentering, effektiva arbetssätt, tydliga KPI:er och en kundresa som levererar resultat. Våra kunder finns inom såväl kommuner och regioner som privata bolag i olika storlekar, vilket innebär att beslutsvägar, avtalsstrukturer och framgångsfaktorer ser olika ut. Även om ditt huvudsakliga fokus ligger på att utveckla teamet och funktionen, trivs du med att vara nära kunderna och hugger gärna i där din erfarenhet och kompetens gör störst skillnad för både teamet och kunderna. Du arbetar nära Sales, Product och Marketing för att utveckla kundresan, öka användandet och omsätta kundinsikter till verkligt värde. Customer Success teamets fokus ligger i leveransen, medan expansion och avtalsförnyelser drivs i nära samarbete med vår Strategic Account Manager som har kommersiellt ansvar. Vi söker dig som... ...har byggt upp en gedigen erfarenhet inom Customer Success och idag känner dig trygg i att leda både människor och verksamhet. Du är nyfiken av naturen och drivs av att förstå kundernas verksamhet, mål och utmaningar på djupet. Genom att kombinera affärsförståelse med ett starkt kundfokus identifierar du möjligheter som skapar värde för både kunden och Lingio över tid. Med ett datadrivet arbetssätt fattar du beslut utifrån insikter snarare än magkänsla. Kombinationen av strategiskt utvecklingsarbete och operativt engagemang passar dig väl, och du ser värdet i att vara nära verksamheten samtidigt som du driver den framåt. Att utveckla människor och skapa förutsättningar för teamets framgång är en naturlig del av ditt ledarskap. Du är tydlig, coachande och prestigelös, och har förmågan att få andra att växa genom förtroende, förväntningar och stöd. 7+ års erfarenhet inom Customer Success eller liknande inom B2B i tillväxtbolag Minst 2–3 års erfarenhet i en ledande roll med personal- och lönesättningsansvar Erfarenhet av att arbeta mot företag och kommuner, regioner eller andra offentliga verksamheter Vana att arbeta datadrivet och följa upp KPI:er som exempelvis GRR, NRR och kundengagemang Intresse för AI och hur ny teknik kan användas för att utveckla arbetssätt, kundupplevelse och teamets effektivitet Flytande svenska och engelska i tal och skrift Om Lingio Lingio är ett snabbväxande edtech-bolag med ca 30 medarbetare och en tydlig mission: att göra språkinlärning och kompetensutveckling enkel, effektiv och inkluderande. Med vår AI-baserade läroplattform hjälper vi företag, kommuner och myndigheter att utbilda sina medarbetare – oavsett språkbakgrund. Bolaget grundades 2015 av tre tidigare kollegor från Spotify, MTG och EA Games med målet att bidra till integration genom språk. Idag växer vårt scaleup med ca 40 % årligen med stadigt stigande lönsamhet sen januari 2025. Nu är vi redo att satsa ännu mer tillväxt genom att stärka upp teamet med fler säljare! Bland våra 160 kunder finns bland andra Scandic, ISS, Nobina, Stockholms stad och Göteborg. Vi arbetar från våra ljusa lokaler på Södermalm i en hybrid miljö, drivna av samhällsnytta, innovation och affär i balans. Nu söker vi dig som vill vara med och skapa affärer med verklig effekt. START: Enligt överenskommelse PLATS: Stockholm, Södermalm OMFATTNING: Heltid LÖN: Fast lön KONTAKT: Senior Recruiter, Mikaela Ehk mikaela.ehk@oddwork.se (för frågor om tjänsten, ej ansökningar) SISTA ANSÖKNINGSDATUM: Urval sker löpande Som ledande byrå inom employer branding och rekrytering är vi här för att revolutionera vår bransch, matcha talanger med företagskulturer och stärka organisationers arbetsgivarvarumärken. Nyfiken på att veta mer? Välkommen in i Oddworks värld genom att klicka här eller hitta fler karriärmöjligheter här.

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU?   Our growth is driving us to strengthen our Solutions Architect team to support our commercial expansion across international markets.   Your mission will be to guide clients through their cloud journey with Scaleway, from discovery to migration, in order to accelerate customer acquisition and deliver tailor-made technical solutions.   YOUR FUTURE TEAM   We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.   You will be part of a team of experienced Pre-Sales Architects, paired with Account Executives, Inside Sales Representatives, Customer Success Managers, and Business Developers, all working together to serve strategic markets.   You’ll operate closely with the Sweden-based sales team while remaining integrated within the global Solutions Architecture department.   YOUR DAILY ROUTINE   - Act as the primary technical contact during the pre-sales phase for enterprise prospects and clients - Understand customer business needs and technical constraints to design Scaleway-based architectures - Support clients throughout the discovery and migration journey until the project transitions to support - Conduct in-depth technical discovery and propose custom solutions leveraging Scaleway products - Collaborate with Sales, Product, and Engineering teams to address customer challenges - Drive technical workshops and proof-of-concept sessions with clients - Maintain and share knowledge on Scaleway’s evolving cloud offering - Participate in improving internal pre-sales tools and processes - Represent Scaleway at industry events and webinars when needed - Contribute to the continuous improvement of the Pre-Sales practice and documentation   ABOUT YOU   HARDSKILLS - 3 to 10 years of experience in technical pre-sales or solution architecture roles - Experience working with public cloud solutions and migrations - Familiarity with container orchestration, Infrastructure as Code, or Linux systems - Solid understanding of application/server architectures and datacenter environments - Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience - Strong communication skills in both Swedish and English   SOFTSKILLS - Customer-oriented with a consultative mindset - Ability to understand and translate complex technical requirements into scalable solutions - Excellent collaboration and stakeholder management abilities - Comfortable presenting to both technical and C-level audiences - Proactive, adaptable, and eager to drive innovation   WHAT YOU WILL FIND AT SCALEWAY ++++   Hybrid work: We offer up to 3 days of remote work per week. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.   🚀 Why join the Scaleway adventure?   ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.   ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.   ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS …   1 - Talent acquisition interview (30 min) 2 - Head of Sales Architecture / International PSA (30 min) 3 - Technical Interview to understand your technical skills and approach to the role (45 min) 4 - CSO Interview   Version française disponible ici