Konsultuppdrag | SAP S/4 Hana CRM functional consultant

The Pacu Team is responsible for maintaining and developing business-critical case management applications used primarily by Customer Service. These applications support daily operational processes and are important for efficient customer case handling, stable service delivery, and a good user experience for internal users. The team is entering a period with a significant set of lifecycle management activities related to older applications. This includes modernization, technical debt reduction, platform upgrades, and remediation of lifecycle and security-related risks. In parallel, the team will contribute to building a new modern user interface to support the KYC process within the case management area. The two consultant roles are intended to strengthen the team in complementary areas: one with a stronger focus on LCM activities combined with Angular/frontend guidance and capability building, and one with a stronger focus on legacy modernization, lifecycle management (LCM), and technical risk reduction. Both consultants are expected to work as integrated team members, contribute across shared priorities, and support the team's ambition to increase the use of AI-assisted development in everyday engineering work. Assignment Context: Team mission: Enable high-quality and efficient case processing across customer channels by providing flexible, scalable, and cost-effective case and process management solutions with strong focus on user experience, test automation, and continuous improvement. Main user group and stakeholder: Customer Service. Business area: Case management, including support for the KYC process. Key delivery focus: Lifecycle management of older applications combined with upcoming modern user interface development. Team capability need: Strengthening frontend competence, especially around Angular, through hands-on collaboration and knowledge sharing. Engineering direction: Increased use of AI-assisted development, modern engineering practices, and movement towards trunk-based development. Primary focus: This profile should take a stronger role in lifecycle management (LCM) and modernization of older applications. The assignment includes reducing technical debt, addressing lifecycle and security-related risks, supporting platform upgrades, and helping ensure that business-critical applications remain stable, maintainable, and compliant. Required competencies Strong backend development experience with enterprise applications, system integrations, and business-critical systems. Solid experience with .NET/C#, databases, APIs, and application maintenance. Experience working with legacy systems, including troubleshooting, modernization, technical debt reduction, and long-term maintainability. Experience planning and executing migrations from older .NET Framework/.NET Core versions to supported and modern .NET platforms. Hands-on experience migrating development platforms and CI/CD pipelines from Azure DevOps to GitHub/GitHub Actions, including repository setup, workflow conversion, build and deployment validation, troubleshooting, and post-migration stabilization. Ability to identify and address outdated components, unsupported frameworks, security vulnerabilities, and other lifecycle-related risks. Skills: Preferred competencies Experience with Windows Server migrations and related application remediation activities. Familiarity with software lifecycle management, dependency management, application modernization, DevSecOps, and cloud-native platforms such as Kubernetes. Experience from regulated environments, case management, KYC, life and pension insurance, insurance administration, or similar process-heavy domains. Modern Engineering Practices Strong interest in modern software engineering practices and continuous improvement. Experience with automated testing, code reviews, CI/CD, and quality-focused development. Experience from teams adopting or moving towards trunk-based development, with small frequent integrations and fast feedback loops. Committed to clean code, maintainability, security, and long-term sustainability of business-critical applications. AI-Assisted Development Experience using AI-assisted development tools to improve productivity, software quality, documentation, testing, troubleshooting, and knowledge discovery. Able to combine AI support with engineering expertise, critical thinking, security awareness, and high quality standards. Curious and proactive in exploring AI-enabled ways of working and emerging technologies. Engineering Excellence Passion for delivering high-quality solutions with focus on maintainability, performance, security, and user experience. Experience working with both new development initiatives and long-term maintenance of business-critical applications. Takes ownership from idea to production and actively contributes to improving development processes and ways of working. Balances delivery speed with quality, security, and operational stability. Collaboration and Personal Qualities Fast learner who quickly adapts to new technologies, business domains, and ways of working. Proactive self-starter with a strong sense of ownership and accountability. Positive, solution-oriented mindset and strong team-player attitude. Enjoys collaboration, knowledge sharing, and building positive professional relationships. Effective communicator who can collaborate successfully with developers, architects, product owners, and business stakeholders. Comfortable working in agile, cross-functional teams and contributing across the full software development lifecycle.

The Pacu Team is responsible for maintaining and developing business-critical case management applications used primarily by Customer Service. These applications support daily operational processes and are important for efficient customer case handling, stable service delivery, and a good user experience for internal users. The team is entering a period with a significant set of lifecycle management activities related to older applications. This includes modernization, technical debt reduction, platform upgrades, and remediation of lifecycle and security-related risks. In parallel, the team will contribute to building a new modern user interface to support the KYC process within the case management area. The two consultant roles are intended to strengthen the team in complementary areas: one with a stronger focus on LCM activities combined with Angular/frontend guidance and capability building, and one with a stronger focus on legacy modernization, lifecycle management (LCM), and technical risk reduction. Both consultants are expected to work as integrated team members, contribute across shared priorities, and support the team's ambition to increase the use of AI-assisted development in everyday engineering work. Assignment Context: Team mission: Enable high-quality and efficient case processing across customer channels by providing flexible, scalable, and cost-effective case and process management solutions with strong focus on user experience, test automation, and continuous improvement. Main user group and stakeholder: Customer Service. Business area: Case management, including support for the KYC process. Key delivery focus: Lifecycle management of older applications combined with upcoming modern user interface development. Team capability need: Strengthening frontend competence, especially around Angular, through hands-on collaboration and knowledge sharing. Engineering direction: Increased use of AI-assisted development, modern engineering practices, and movement towards trunk-based development. Primary focus: This is a senior fullstack role with a primary focus on supporting lifecycle management (LCM) activities and reducing the delivery load on the team. The consultant should contribute hands-on to maintenance, modernization, platform upgrades, technical debt reduction, and other activities needed to keep existing business-critical applications stable, secure, and maintainable. In addition, the profile should provide frontend and Angular guidance for upcoming UI development, including best practices, frontend setup, maintainable component design, and knowledge transfer. The role is expected to strengthen the team's frontend capability through hands-on collaboration, mentoring, and practical support rather than being limited to isolated UI delivery. Skills: Required competencies: Strong fullstack development experience, with solid frontend capability and the ability to contribute across both existing applications and new development initiatives. Experience working with lifecycle management, maintenance, modernization, technical debt reduction, and long-term maintainability of business-critical applications. Solid experience with Angular, TypeScript, modern web technologies, REST APIs, and user interface development. Strong experience with .NET/C# and modern .NET development practices, including ASP.NET Core. Experience designing, developing, improving, and maintaining scalable, secure, and user-friendly business applications. Experience with GitHub, GitHub Actions, CI/CD pipelines, code reviews, and automated deployments. Preferred competencies: amiliarity with .NET Aspire for local development, service orchestration, observability, and cloud-native development. Familiarity with event-driven architectures, messaging patterns, and technologies such as Kafka. Understanding of software architecture, frontend architecture, integration patterns, microservices, distributed systems, and cloud-native platforms such as Kubernetes. Experience guiding other developers in Angular best practices, frontend architecture, development setup, and knowledge sharing within a team. Experience from regulated environments, case management, KYC, life and pension insurance, insurance administration, or similar process-heavy domains. Modern Engineering Practices: Strong interest in modern software engineering practices and continuous improvement. Experience with automated testing, code reviews, CI/CD, and quality-focused development. Experience from teams adopting or moving towards trunk-based development, with small frequent integrations and fast feedback loops. Committed to clean code, maintainability, security, and long-term sustainability of business-critical applications. AI-Assisted Development Experience using AI-assisted development tools to improve productivity, software quality, documentation, testing, troubleshooting, and knowledge discovery. Able to combine AI support with engineering expertise, critical thinking, security awareness, and high quality standards. Curious and proactive in exploring AI-enabled ways of working and emerging technologies. Engineering Excellence: Passion for delivering high-quality solutions with focus on maintainability, performance, security, and user experience. Experience working with both new development initiatives and long-term maintenance of business-critical applications. Takes ownership from idea to production and actively contributes to improving development processes and ways of working. Balances delivery speed with quality, security, and operational stability. Collaboration and Personal Qualities: Fast learner who quickly adapts to new technologies, business domains, and ways of working. Proactive self-starter with a strong sense of ownership and accountability. Positive, solution-oriented mindset and strong team-player attitude. Enjoys collaboration, knowledge sharing, and building positive professional relationships. Effective communicator who can collaborate successfully with developers, architects, product owners, and business stakeholders. Comfortable working in agile, cross-functional teams and contributing across the full software development lifecycle.