Mortgage Specialist

Mortgage Specialist Renewals, Internal Sales

Unknown Employer

We are hiring a Mortgage Specialist Renewals, Internal Sales! Reporting To: Manager, Internal Sales Full-Time/Part- Time: Full-time Salary Range: $65,000 base salary + commission (commission structure will be shared during interview) Posting Date: July 2, 2026 Closing Date: July 16, 2026 Hours of Work: 8:30 a.m. – 5:00 p.m. (with exception of one day a week: 11:30 a.m. – 8:00 p.m.) Grade: Office Location:      55 Downtown Montreal – Hybrid Great location! Steps away from the main public transit station What we offer: Highly competitive compensation package which includes, commission, base salary, bonus, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment The Opportunity  The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings                                                                                                                                                 How you will contribute:  * Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests * Retention of accounts which are discharging due to a switch or sale of property * Solicit to retain First National customers (inbound and outbound) * Sell of Mortgage Life Insurance and Home Warranty programs * Speak with client’s that are requesting an early renewal for lower interest rates or debt consolidation * Utilize technology to aid the mortgage process * Accountable for retention percentages   The experience you need:  * Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners * Ability to multi-task in a fast-paced environment * Strong ability to analyze and resolve problems * Shift work would be required to support volume as required * Previous inbound/outbound sales experience * Knowledge of mortgage underwriting policies and procedures * Knowledge of mortgage and other debt products to ensure quality First National customer service * Strong verbal and written communication skills in both English and French is required - require bilingualism due to National Support   Working Environment and Physical Demands Analysis: * Office environment * Periods of high volume with tight timelines * Long periods of stationary position/sitting * Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) * Long periods of time in viewing a computer screen * Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.   Why join First National? * Competitive Compensation * Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) * Hybrid working environment * Extensive training programs to set our employees up for success * Modern office environment conducive to collaboration * Supportive teamwork culture * Opportunities to give back to the communities and work through events focused on a variety of charities * Ongoing social events throughout the year   The team you’ll join:  Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.     Artificial Intelligence is not used in our recruitment or hiring process for this role.   We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.   First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca [accessibility@firstnational.ca] should you need an accommodation at any point in the recruitment process.   #FNLOQC

Mortgage Loan Servicing Specialist I

Unknown Employer

*Hybrid Position* Timely and accurately complete the daily functions associated with booking new residential mortgage loans to the bank’s sub-servicer’s loan accounting system. Further support warehouse lending by performing daily functions related to documentation and servicing.   JOB DUTIES AND RESPONSIBILITIES: * Accurately and efficiently onboard new residential mortgage loans to the appropriate loan accounting system * Review executed loan documents for new residential mortgage loans ensuring accurate completion Responsible for the residential mortgage disbursement process for all portfolio loans, reporting, accounting transactions, and sub-servicer document input. * Responsible for reviewing and setting up all loan specific variable rate interest rate fields, collateral, taxes and insurance records in the proper loan accounting system. * Upload and distribute all sub-servicers daily and monthly reports through the “Move-it” site. * Works to clear up any missing documentation/issues as noted in sub-servicers exception reports within 30 days of closing * Perform daily residential mortgage tasks related to loan closings, reporting, wire transfer processing, loan payoffs and customer communications. * Create customer files for storage in the vault.  Work with FCM project team to scan and index all residential mortgage loan documents to the bank’s electronic document storage system. *  Adhere to the agreed upon SLAs from third party sub-servicer for loan boarding questions and errors. * Acts as primary liaison in Firstrust’ s partnership with Mortgage Country’s loan mortgage origination process for loans identified as held for investment. * Perform all essential duties related to being the system administrator for MERS including but not limited to primary liaison with MERS, add new users, validate all loan information, review all reports, and perform monthly reconciliation of servicer MIN information. * Performs quarterly attestation of CRMS officers and annual MERS Quality Assurance plan in conjunction with MERS rules. * Participate in testing of boarding processes in loan accounting systems during annual releases and system upgrades. * Maintain a basic knowledge of the various core systems.   OTHER JOB DUTIES AND RESPONSIBILITIES:   * Assists in the development of new business for Firstrust.  Is alert to expressed customers/prospect needs to suggest appropriate services.  Directs customers to appropriate person to establish business relationships. * Perform other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS:   * Prolonged periods sitting at a desk and working on a computer. * Ability to perform filing duties as necessary   POTENTIAL ON-THE-JOB-RISKS * None Identified   EDUCATION, TRAINING AND EXPERIENCE:   * 3 – 5 years of experience and knowledge in mortgage lending or comparable experience in an operations, accounting or finance role. * Ability to analyze multiple pieces of data and formulate a sound conclusion. * Strong interpersonal skills with ability to communicate clearly and professionally * Strong attention to detail and problem-solving skills * Demonstrates friendly, positive attitude, self-motivator. * Excellent customer service and client relations skills. * Above average organizational and time management skills. * Intermediate to advance knowledge of MS Office Suite. * Ability to follow procedures and multi-task with an excellent degree of versatility and flexibility

Mortgage Secondary Market Specialist

Unknown Employer

Tinker Federal Credit Union’s Real Estate Lending department has an immediate opening for a Secondary Market Specialist I,II,Senior. This is an exciting opportunity to join one of the nation’s leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!   As a Secondary Market Specialist, you will be responsible for the following: * Managing the secondary market process, including rate locks, loan commitments, and the sale of applicable mortgage loans to investors. * Maintains accurate investor records and provides monthly reports to management. *  Pricing, hedging, and sale of mortgage loans to investors. Salary Range: This is a non-exempt position. The starting hourly rate for level I is $27.35-$34.19, Level II is $33.70-$42.12, Senior $41.52-$51.90 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.   Schedule: * Normally works a weekday schedule, but may be required to work evenings, holidays, or weekends.   Education/Experience: * You must have an associate degree relatable to business is required for Levels I and II.  A bachelor’s degree relatable to business, finance, economics, mathematics is required for the Senior Level. Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education.   * Level I: Requires two years of experience within mortgage operations or financial services.  Secondary market lock desk experience is preferred.   * Level II/Sr: Requires four years of experience within Lock Desk or a Secondary Marketing environment.     Certificates, Licenses, Registrations: * NMLS License. * SAFE Act registration required. * A professional designation such as an Accredited Mortgage Professional (AMP) or Certified Mortgage Banker (CMB) from the Mortgage Bankers Association (MBA) is preferred for levels I and II but required for the senior level (12 additional months of experience in relatable to the position may be substituted in lieu of the designation). Keys to success: In order to be successful as a Secondary Market Specialist you must possess these qualifications: * Knowledge of secondary mortgage markets and investor requirements, including Fannie Mae, Freddie Mac, Federal Housing Administration (FHA), VA, and United States Department of Agriculture (USDA) programs, as well as mandatory versus best efforts execution strategies. * Knowledge of the mortgage loan life cycle, including origination, pricing, lock management, loan boarding, servicing, escrow administration, accounting interfaces, and loan sale execution. * Knowledge of real estate practices, mortgage lending regulations, and compliance requirements, including government lending programs and TILA‑RESPA (TRID) rules related to changed circumstances and fee tolerances. * Knowledge of loan pricing structures, margin management, and competitive market dynamics, with the ability to analyze investor pricing, competitor rates, fallout trends, and pipeline risk. * Strong analytical, problem solving, and decision-making skills to evaluate complex scenarios, pricing exceptions, and risk factors, and to recommend tactical margin or execution adjustments. * High level of accuracy, attention to detail, and ability to handle confidential information, supported by strong organizational and administrative skills. * Effective written and verbal communication skills, including the ability to explain complex pricing concepts and market movements to loan officers, management, and external partners. * Proficiency with mortgage and pricing systems and business tools, including Microsoft Office, Optimal Blue, Encompass, or similar pricing and loan origination platforms, and the ability to work collaboratively in a team environment.