
ACADEMIC WORK SWEDEN AB · Stockholm
Are you excited by the newest developments in the field of network technology? Do you aspire to be part of a team that delivers the next generation of secure, h...
Are you excited by the newest developments in the field of network technology? Do you aspire to be part of a team that delivers the next generation of secure, high-performance networks to enterprise customers across the Nordics? If so, this opportunity is tailor-made for you!
About the role
GlobalConnect is currently undergoing a strategic organizational evolution, creating a dedicated split between Underlay and Overlay operations. This transition is going live right now, and they are establishing a specialized 3rd Line Operations team to support this new structure. We are looking for senior technicians who want to be the foundation of this new team. This is a role for someone who thrives in complex environments and wants to be a key player in stabilizing and scaling high-performance network solutions for large-scale enterprise and government sectors.
As a 3rd Line Network Technician, you will be the final technical authority within their operational flow. You will join a complex operations unit that acts as the bridge between day-to-day drift and their architectural design teams. You will work with some of the most advanced network infrastructures in the Nordics, gaining exposure to technologies that are setting the industry standard for the next five years.
A security clearance is required for this position.
We focus on specialization. For this position, we need you to have a deep, senior-level grasp of Fortinet (FortiGate, SD-WAN, FortiAP, NAC/EMS).
You are offered
Join GlobalConnect as they go live with a new organizational structure (Overlay/Underlay), giving you a direct hand in shaping their 3rd-line operations.
Get hands-on with Europe’s most complex ISP environments and stay ahead with technologies like SD-WAN, NAC, and SASE.
Continuous training and certifications, ensuring you remain a leading expert in the field while supporting critical infrastructure.
Work tasks
This role involves providing expert 3rd-level operational support for complex network infrastructures, encompassing troubleshooting, maintenance, and strategic development of advanced network systems. You will collaborate with engineering teams, manage critical incidents, and contribute to the evolution of secure, high-performance connectivity solutions for enterprise and government clients.
Lead the Overlay Setup: Be a key player in building the operational framework for the new B2B split.
3rd Level Escalations: Handle the most advanced issues escalated from 1st and 2nd line, taking full ownership until resolution.
Major Incident Management: Act as a Technical Project Leader during critical events, coordinating with vendors (TAC) to identify bugs and test software deployments.
Stakeholder Management: Keep customers and internal stakeholders updated during high-pressure situations.
Continuous Improvement: Work with DevOps and NetOps mentalities to improve deployment and monitoring.
We are looking for
Deep expertise in Fortinet networking solutions, specifically configuration and management of:
FortiGate (Firewalls & SD-WAN)
FortiSwitch and FortiAP (WiFi)
FortiExtender (4G/5G cellular gateways)
Experience with Fortinet management and security ecosystem, including tools such as:
FortiManager and FortiAnalyzer
FortiEMS, FortiNAC, or FortiSandbox
Solid experience with TCP/IP, Routing & Switching, and SD-WAN services (Underlay, Overlay, Add-On).
Fluency in English, both written and spoken.
You enjoy the detective work of complex troubleshooting and don't settle for quick fixes.
You understand the mission-critical nature of their services and are ready to take the lead when high-priority issues arise.
It is meritorious if you have
Familiarity with ITIL principles.
Experience with tools such as ServiceNow, Jira, and MS Teams.
Supportive
Stress tolerant
Goal oriented
Social
Responsible
Intellectually curious
Our recruitment process
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.
The U.S. Mission in Sweden is seeking eligible and qualified applicants for the IT Administrator in the Diplomatic Technology (DT) office. Duties: The Information Technology (IT) Administrator is a member of the Diplomatic Technology (DT) team and is responsible for administering and supporting mission IT systems to ensure the confidentiality, integrity, and availability of information technology resources. The position provides Tier 1 and Tier 2 technical support to customers, manages user accounts and system access, maintains network and communications infrastructure, and supports enterprise applications, cloud services, and endpoint devices. The incumbent performs system administration, troubleshooting, configuration management, and cybersecurity-related activities while ensuring compliance with Department standards and policies. The role also provides IT support for official events, conference technologies, and visiting VIPs, while contributing to technology projects, knowledge management initiatives, contingency planning, and mission-wide cybersecurity efforts. Collaboration with customers, service providers, and cross-functional teams is essential to delivering reliable, secure, and innovative technology services across the Mission. Requirements: Experience: A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems. Language: English - Fluent; speaking/reading/writing Swedish - Rudimentary knowledge; speaking/reading/writing Education Requirements: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, Audio/Visual Communications and Technology or related major is required.
Do you want to build networks which the future of Swedbank relies on?In Swedbank you have the opportunity to: Take part in building the bank for the future, a digital bank with presence on-prem and in public cloud Ability to work with architecture, design of new solutions, maintaining our existing network infrastructure as well as optimizing systems/applications Manage network availability and continuity to ensure the capability of necessary traffic under any condition Join an awesome team of network engineers What is needed in this role: Experience of working with MPLS, IPVPNs, ACI, IPSec, IOS-XR/NXOS & public cloud environments such as Azure and/or AWS Knowledge and experience of network automation, CI/CD, Ansible, Jenkins and scripting Familiarity with Zabbix, DDI and/or Oxidized is a plus. Valuable if you have been working in a service provider environment. Ability and the professionalism to understand business needs and develop them into technical solutions Experience with creating & implementing solutions that fit the business technical requirements. University Degree, preferably in Computer Science and/or previous relevant working experience Fluent in English in both text and speech. Experience of working with Agile methods within the IT-sector With us, you can experience: Personal and professional growth through self-leadership and continuous development. Meaningful work that positively impacts our workplace, our customers, and society. An open and collaborative culture that encourages cross-functional teamwork and provides networking opportunities. A supportive and inclusive environment that promotes a balanced and sustainable work-life, with flexible working conditions when suitable for the role. Benefits such as our share based reward program Eken, company pension plan, employee offer for banking products, health insurance. "Join our team and... take the next big step in your career. At Swedbank you and the team are the experts in network and your opinions matters when we make decisions together for the future. We expect a lot from you, but in return you will receive a lot of freedom and opportunities to work with transforming the way we run the network. I’m here as a manager to give you the best support possible to reach yours and the banks goals." Nathalie Wåhlstrand, your future manager We look forward to receiving your application by 17.07.2026. Location: Stockholm, Sundbyberg Recruiting manager: Nathalie Wåhlstrand We want to inform you that the selection process may begin after the summer holidays. We would like to let you know that a background check and a drug test may be a part of the process for this role. We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services. Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome. #LI-Hybrid #LI-MA1
Service Manager – Network Services We are seeking an experienced Service Manager to oversee and enhance enterprise network services. In this role, you will be responsible for ensuring reliable service delivery, collaborating with internal teams and external partners, and driving service quality through continuous improvement initiatives. About the Role As a Service Manager, you will play a key role in managing network-related services throughout their lifecycle. You will work closely with business stakeholders, suppliers, and technical teams to ensure that services meet business needs, operational targets, and compliance requirements. Main Responsibilities Oversee the delivery and performance of network services. Develop and maintain service improvement plans aligned with business objectives. Monitor service quality using performance metrics and ensure agreed service levels are achieved. Coordinate with suppliers and internal teams to resolve service-related issues and improve operational efficiency. Build strong relationships with stakeholders and communicate service performance, risks, and planned improvements. Support financial planning, budget monitoring, and cost control activities. Ensure services comply with security, privacy, and regulatory standards. Identify opportunities to improve processes, automate routine activities, and optimize service delivery. Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related discipline. 3–7 years of experience in Service Management, IT Operations, Infrastructure, or Network Services. Strong understanding of IT Service Management principles and service lifecycle processes. Experience managing suppliers, service providers, and operational governance. Knowledge of KPI and SLA management with a focus on service performance. Experience with financial planning, budgeting, or cost management is an advantage. Excellent communication and stakeholder management skills. Fluent in English, both written and spoken. Preferred Experience Experience working within large organizations where IT services are delivered through external vendors or managed service providers. Personal Qualities Well-organized and proactive. Strong analytical and problem-solving abilities. Results-driven with excellent planning skills. Able to manage multiple priorities in a dynamic environment. Collaborative, relationship-focused, and confident in working with diverse stakeholders. Location: Södertälje, Sweden (On-site) Employment: Full-time (100%) Contract Duration: 6 months with the possibility of extension Preferred Start: August 2026 If you have a passion for service excellence and experience managing enterprise network services, we encourage you to apply.