Operations Agent – Student Worker (Finnish speaking)

Anyfin

HELP PEOPLE TAKE CONTROL OF THEIR FINANCES. JOIN US AT ANYFIN At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Germany, Sweden, Finland, and Norway save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, products, and tools on the horizon, we’re looking for curious minds and collaborative teammates to strengthen our Operations team. We’re now hiring a German-speaking Operations Agent – Student Worker. This role is ideal for students at the beginning of their studies or individuals looking for a stable part-time position over a longer period of time. The position is based in Stockholm. WHAT YOU’LL BE DOING As a German-speaking Operations Agent – Student Worker, you will be a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. YOUR RESPONSIBILITIES: * Analyze and evaluate credit applications to produce responsible, transparent offers * Follow credit policies and regulatory standards with precision * Communicate with customers across email, chat, phone, and social media * Ensure top-quality customer experience - every interaction counts * Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation * Suggest and implement improvements to processes, tools, and workflows * Collaborate closely with a supportive, energetic, cross-functional team * Qualifications & Skills EXPERIENCE: * Experience working with internal tools, multi-step workflows, or case management systems. * Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus. Technical & Analytical Abilities: * High system literacy; comfortable learning complex internal tools quickly. * Strong pattern recognition and analytical thinking. * Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors. LANGUAGES: * Native-level German and fluent English. * Bonus: Knowledge of one of our other core market languages. WHAT DRIVES YOU * Is motivated to grow and learn within fintech * Works ethically and cares about helping customers regain financial control * Enjoys being part of an ambitious, international, mission-driven team * Wants to make a real impact rather than only executing routine tasks WHAT WE OFFER * 65 hours per month on average 10–15 hours per week and stepping in when needed * A modern office in central Stockholm * A diverse team from all over the world * Real opportunities for learning, development, and career progression * A supportive and high-performing Operations team * Snacks, After-work hangouts, wellness perks, and top-tier tech gear * A workplace that values curiosity, innovation, and continuous improvement This role is designed to work well alongside university studies or another part-time job. Our working hours are scheduled during both weekdays and weekends. We offer you the opportunity to combine your studies with practical experience in a collaborative environment focused on learning, problem-solving, and making a real impact. This is your chance to join a fintech company transforming financial health and grow alongside a team that’s just getting started. READY TO MAKE A DIFFERENCE? We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.

Anyfin

HELP PEOPLE TAKE CONTROL OF THEIR FINANCES. JOIN US AT ANYFIN At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a Swedish-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. The position is based in Stockholm. 🙌 WHAT YOU’LL BE DOING As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: Credit Application Processing: * Review and evaluate incoming credit applications using our internal tools. * Ensure accuracy and completeness of customer information and documentation. * Follow internal guidelines and regulatory requirements throughout the process. System & Process Feedback: * Identify recurring issues, system bugs, edge cases, and customer pain points. * Provide structured, actionable feedback to Product, Engineering, and Operations leads. * Track anomalies and escalate issues with clear summaries (steps to reproduce, expected/actual outcomes, screenshots, etc.). Conversion & Quality Focus: * Spot patterns that may affect approval rates or customer experience. * Suggest improvements to workflows, rules, or system logic. * Maintain high throughput without sacrificing attention to detail or compliance. Collaboration: * Work closely with the Credit, Product, and Communications Team * Communicate findings clearly and contribute to cross-functional discussions on improving the application journey. 🧠 Qualifications & Skills Experience: * 1–2 years experience in fintech operations, underwriting support, KYC/KYB, QA, customer operations, or similar roles. * Experience working with internal tools, multi-step workflows, or case management systems. Technical & Analytical Abilities: * High system literacy; comfortable learning complex internal tools quickly. * Strong pattern recognition and analytical thinking. * Ability to differentiate between user error, data inconsistency, and actual system faults. Soft Skills * Exceptional attention to detail and structured working style. * Strong written communication—able to summarise issues succinctly. * Proactive mindset with a natural curiosity for how systems and processes work. * Comfortable in a fast-paced environment with evolving processes. Bonus Skills * Experience in credit products, consumer lending, or financial regulations. * Exposure to QA workflows, bug reporting, or user journey testing. * Knowledge of basic metrics (e.g., approval rate, drop-off points, SLAs). LANGUAGES * Native-level Swedish & fluent in English * Bonus: Knowledge in one of our other core market languages 🚀 WHAT DRIVES YOU * Growing your career in fintech * Working ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven team * Making real impact - not just executing routine tasks 🎁 WHAT WE OFFER * A modern office in central Stockholm * A diverse team from all over the world * Real opportunities for learning, development, and career progression * A supportive and high-performing Communications & Applications team * Breakfast, after-work hangouts, wellness perks, and top-tier tech gear * A workplace that values curiosity, innovation, and continuous improvement This is your chance to join a fintech company transforming financial health and to grow alongside a team that’s only getting started. READY TO MAKE A DIFFERENCE? We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.

Anyfin

Location: Stockholm, Sweden Language Requirement: Native-German Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day) ---------------------------------------------------------------------------------------------------------------------------------- HELP PEOPLE TAKE CONTROL OF THEIR FINANCES — JOIN US AT ANYFIN At Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team. We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day. ---------------------------------------------------------------------------------------------------------------------------------- ⭐ WHAT YOU’LL BE DOING As an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission. Your responsibilities: * Communicate with customers across email, chat, phone, and social media * Ensure top-quality customer experience - every interaction counts * Follow credit policies and regulatory standards with precision * Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation * Analyze and evaluate credit applications to produce responsible, transparent offers * Suggest and implement improvements to processes, tools, and workflows * Collaborate closely with a supportive, energetic, cross-functional team ---------------------------------------------------------------------------------------------------------------------------------- 🌟 WHO YOU ARE You’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech. YOUR BACKGROUND You likely have 1-4 years of experience in: * Customer service (banking, fintech, insurance, telecom, travel, or similar) * Credit risk assessment, AML/KYC, financial services, or advisory roles * Sales or support environments where empathy and communication are key You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task. ---------------------------------------------------------------------------------------------------------------------------------- 🧠 SKILLS & COMPETENCE LANGUAGES * Native-level German * Fluent English * Bonus: Swedish or Finnish TECHNICAL & ANALYTICAL SKILLS * Excellent communication skills across written and spoken channels * Strong attention to detail and comfort working in regulated environments * Ability to assess creditworthiness quickly and accurately Comfortable interpreting financial data and customer information * Familiarity with AML/KYC or a willingness to learn * Familiarity with AI ---------------------------------------------------------------------------------------------------------------------------------- 💛 MINDSET & PERSONALITY You thrive in a role where customer impact is real and immediate. You are: * Customer-obsessed — motivated by helping people improve their financial lives * Fearless & proactive — you take initiative and challenge how things can be improved * Positive & team-oriented — uplifting the people around you comes naturally * Structured yet adaptable — you follow processes while embracing change * Multitasking-friendly — you enjoy switching between service, analysis, and admin tasks ---------------------------------------------------------------------------------------------------------------------------------- 🚀 WHAT DRIVES YOU * Growing your career in fintech * Working ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven team * Making real impact - not just executing routine tasks ---------------------------------------------------------------------------------------------------------------------------------- 🎁 WHAT WE OFFER * A modern office in central Stockholm * A diverse team from all over the world * Real opportunities for learning, development, and career progression * A supportive and high-performing Communications & Operations team * Breakfast, after-work hangouts, wellness perks, and top-tier tech gear * A workplace that values curiosity, innovation, and continuous improvement This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started. READY TO MAKE A DIFFERENCE? We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.