Platform Safety Analyst

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT Securitas is organized in a global IT function as well as four operational divisions each with its own IT/IS organization. Securitas is launching a new strategy in 2026 extending to 2030 with high focus on digitalization, data quality, enhanced solutions for clients and improving internal ways of working through automation and AI capabilities. ---------------------------------------------------------------------------------------------------------------------------------- About the role The Client Engagement IT capabilities resides in the global IT function and the platform consists of three main areas: * The Client Excellence Platform (CEP), which is the central customer relationship management solution based on MS Dynamics, * The Public Web which encompasses Securitas global and country websites and underlying technologies and the DXP (Digital Experience Platform) which includes sales lead and marketing automation tools. The proximity of our IT services to businesses in the countries is a key factor in success for Securitas. In this context we are recruiting a Business Analyst for the Client Engagement platform. You will report to the Client Engagement director who is responsible for the Client Engagement global platforms and capabilities from an IT perspective. ---------------------------------------------------------------------------------------------------------------------------------- Responsibilities Business Analyst * Define, interpret, translate, analyze, and document business requirements into technical specifications ready for prioritization, commitment, and implementation. * Manage requirement proposals and mediate information from both IT and Business including documentation of flowcharts and processes using relevant tools. * Facilitate the process of prioritization and decision making. * Support business in demand and development to realize business value. * Support project managers in creating business cases by ensuring all high-level requirements are well defined. * Identify involved business and IT stakeholders to get valid input and validate business needs. Development/Solution * Provide technical understanding of the service for business users. * Design user experience and/or build test cases for non-standard solutions. * Support the demand for Service-related items in the service catalogues. Job specific tasks * Support the business in interpretation of business demand and converting these into IT requirements with supporting processes for implementation in the defined IT services for the business. * Develop and maintain IT services and relevant tools to realize business benefit and service continuity over time. * Guide the business towards use of defined IT services and architecture to promote re-use of existing services and adherence to long term IT architecture and roadmap. * Acting as pre-project manager and support in idea and pre-study phases of projects to support business needs and project initiation. * Work in close cooperation with project managers over the entire project delivery lifecycle to ensure solutions are delivered according to business needs and are taken into use after project completion. Key deliverables * Well defined business requirements ready for implementationServices delivered in alignment with business and enterprise architecture. * Support people in the business regarding development initiatives to realize business benefits and use of new services and solutions. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Minimum 4 years’ experience from working in the interaction between IT and business to enhance or develop existing or new services. * Business analyst skills include process mapping, writing requirements and defining user stories. * Working cross functional including geography. * Passion for great customer – end user services, scalability, security, and agility. * Strong communication skills acting as a bridge and interpreter between business and IT. * Fluent in English, written and spoken. * Proactive and solution-oriented approach to new tasks with a strong desire to deliver high quality solutions aligned with business needs. * Background as software developer, architect and/or project manager is a merit. * Competence on Microsoft Dynamics CRM, Azure and Devops is a merit * Business Analyst training and certifications is a merit. ---------------------------------------------------------------------------------------------------------------------------------- Working conditions This role is open for candidates based in Warsaw, Poland (Hybrid model) or Poland remotely (1 day per month You will need to visit Warsaw). Hybrid working model is applicable (2x per week from the office). It involves occasional international travel. ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!

Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services. With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets. Securitas IT IT is a key function supporting the capabilities of a modern and powerful IT technology needed to fulfil Securitas business strategy. In Europe, our 400+ IT co-workers support digital products and services for clients and transforming and protecting our existing IT landscape, making sure colleagues all over the European Division can work efficiently in a modern IT environment. ---------------------------------------------------------------------------------------------------------------------------------- About the role We are seeking a skilled and experienced IT WFM (workforce management) Product Owner who can operate effectively in a complex, multicultural environment. In this role, you will oversee a portfolio of WFM-related IT products and play a central role in the roll-out of business-critical solutions across multiple countries. You are responsible for managing the product roadmap and backlogs, ensuring they reflect business priorities and drive the highest value for the organization. You will contribute to fast, successful implementation and adoption of solutions—whether through continuous improvement initiatives or international rollouts. The role requires strong vendor-management capabilities, end-to-end process visibility, and the ability to work in a hybrid agile environment. You will manage two internal Business Analysts, coordinate vendors and partners, and ensure high-quality delivery across the domain. You will support roll-out product in different countries and Business as usual improvement product. In addition, you are accountable for service continuity and operational performance, including quality assurance and operational readiness. You will oversee service delivery vendors and the support teams that ensure stable, reliable operations for all products in your domain. ---------------------------------------------------------------------------------------------------------------------------------- Key Responsibilities * Accountable for delivering WFM Infor product across countries within the division. * Oversee day-to-day operations and manage the AMS vendor resources. * Collaborate closely with business stakeholders at both European and country levels to prioritize initiatives and ensure the realization of business value, from business demand to delivery. * Initiate and drive projects that enable the rollout of the European WFM platform. * Safeguard the European core model to prevent deviations during delivery. * Ensure third-party solution providers adhere to best practices and maintain service level agreements. * Manage partners to deliver scope using an agile-hybrid approach during project rollouts and in business-as-usual operations. * Lead multiple streams of the solution, addressing reliability issues, monitoring progress, tracking KPIs, and managing budgets. * Develop problem management processes and implement service improvement plans. * Ensure business and technical stakeholders are represented in defining and evolving services through the Business and IT Product Owners. * Coordinate activities and align with Architecture, Testing, and Release Management teams. ---------------------------------------------------------------------------------------------------------------------------------- Requirements * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. * Strong experience in WFM platforms (Infor WFM highly preferred) or large Workforce digital systems. * Proven track record in product or domain management within complex international environments. * Experience leading small teams and managing vendor performance. * Excellent communication skills across technical, business, and executive stakeholders. * Ability to thrive in fast-paced, dynamic project environments. * Solid understanding of WFM requirements, objectives, and processes, coupled with the ability to leverage technology for business improvement. * Deep knowledge of services and solutions within Securitas. * Strong project and product management capabilities. * Experience working in matrix organizations and with virtual teams. * Driven to maximize client value through service and solution delivery. * Strong interpersonal skills with the ability to make informed decisions and execute effectively. * Strong people management and leadership skills. * Fluent in English. ---------------------------------------------------------------------------------------------------------------------------------- Current Scope: * Infor Workforce Management (European Platform) ---------------------------------------------------------------------------------------------------------------------------------- What we offer At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities. If this sounds like the right next step in your professional career, don't hesitate and apply!