Project leader / Creative Coordinator

Voi Technology

YOUR MISSION AT VOI As CRM Lead at Voi, you will own and evolve our global CRM strategy to drive activation, retention, and customer lifetime value across all markets. You will lead a specialised CRM team and sit at the intersection of Marketing, Product, and Growth, turning commercial goals into smart, data-driven journeys that scale. Reporting to the Head of Growth Marketing, you balance long-term roadmap ownership with hands-on execution in journey architecture, targeting logic, and experimentation. Your work will ensure our Braze setup, data stack, and lifecycle programmes are built for impact, efficiency, and global growth. You will: * Define and refine the CRM strategy across activation, retention, win-back, and pricing/product lifecycle in close collaboration with Growth, Product, Marketing, and Commercial teams. * Translate strategy into clear OKRs, backlogs, and roadmaps that support both commercial targets and the messaging needs of global stakeholders. * Prioritise initiatives based on quantitative impact, focusing on CLV, incremental revenue, and P&L contribution. * Own the strategic setup and evolution of our Braze platform, ensuring it supports complex cross-channel journeys and advanced lifecycle logic. * Partner with Engineering, Product, and Data teams to optimise app event taxonomies, data flows, tracking, and monitoring so that CRM is deeply integrated into our product and data layers. * Identify and test opportunities to use AI and automation within the CRM stack to enhance performance, personalisation, and team efficiency. * Lead, coach, and develop the CRM team through structured sprint planning, clear feedback, and a supportive environment where people grow. * Act as a CRM ambassador across Voi, building shared understanding of performance, trends, and priorities, while balancing quick wins with long-term bets. * Collaborate with regional General Managers and Market Managers to align central CRM initiatives with local insights, and to define scalable best practices. * Oversee CRM legal compliance (including GDPR), ensuring consent, preferences, and communication standards meet regulatory requirements. WHAT YOU NEED TO EMBARK You are a strategically minded, hands‑on CRM leader who enjoys working at the intersection of data, technology and customer experience. You are comfortable shaping long-term direction, while diving into the details of data structures, targeting logic and experiments. You communicate clearly with both technical and non-technical stakeholders and create an environment where your team can do its best work. * 6+ years’ experience in CRM or Marketing Automation in a B2C environment, including leading technical specialists and complex cross‑functional projects. * Advanced power-user of Braze or a comparable platform, with a structural understanding of CRM systems, APIs, and event-driven data flows. * Strong working knowledge of SQL and experience navigating complex data structures to build advanced segmentation and targeting logic. * Deep understanding of experimentation methodology (A/B testing, statistical significance, incremental lift, and guardrail metrics). * Familiarity with how AI and machine learning can be applied in CRM to improve predictive targeting and personalisation. * Proven ability to translate complex technical topics into clear, concise narratives for senior, commercial, and technical stakeholders. * Experience role-modelling company values and influencing at a leadership level, ideally in a fast-paced, high-growth environment. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As the Director of Rider Operations, you will report directly to our Chief Business Officer and play a key role in shaping the strategy and performance of all rider-facing efforts at Voi. In this role, you will be part of the Business Leadership Team, overseeing the Rider Operations organisation and acting as the voice of the customer across the company. You will drive alignment, prioritisation and performance across rider-focused initiatives, with direct impact on customer experience, growth and commercial outcomes globally and locally. This will include: * Driving global rider growth, retention and overall performance through ownership of the rider strategy, budget, forecasting, goal-setting and governance across the Rider organisation, including Commercial Optimisation, Customer Experience, Rider Experience and Growth, and overall rider KPI performance. * Orchestrating and aligning rider-focused investments across functions, setting clear priorities that drive sustainable and cost-efficient growth across markets. * Shaping the frameworks, metrics and ways of working that enable data-informed decision making and continuous improvement across user base development, rider compliance and customer experience. * Acting as the voice of the customer in cross-functional prioritisation and decision making (e.g. product, data, engineering), influencing roadmaps and strategic direction across the organisation. * Guiding, coaching and supporting your managers and teams, building a strong, high-performing and inclusive organisation aligned around clear goals and direction. * Partnering with the executive team and senior stakeholders to shape company-wide strategy and support the next phase of growth for Voi. WHAT YOU NEED TO EMBARK We are looking for a commercial and analytical leader with the ability to collaborate across multiple stakeholders and take ownership of delivering impact in a fast-paced, dynamic organisation. In addition to being fluent in English, we believe the right person has: * A Bachelor degree within business, economics, engineering or similar. * 10+ years of experience within business management, operations, strategy or similar. * Experience from driving large-scale, cross-functional improvement projects and delivering results against ambitious plans. * Experience of managing multidisciplinary and distributed teams, with experience managing managers considered a merit. * Ability to take a hands-on approach when needed and demonstrate strong ownership and initiative. * Strong track record of focusing on the end customer experience, connecting insights from the street to strategic priorities and investments. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility company and one of the fastest growing scaleups. * Get “skin in the game” through our employee options program and have end-to-end responsibility for user base development, rider compliance and customer experience across all markets. * Support managers leading high-performing teams, and collaborate with inspiring, motivated and fun colleagues working towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Voi Technology

YOUR MISSION AT VOI As an Intern (Regional Strategy & Operations) at Voi, you will support the Regional General Manager (RGM) in the day-to-day business and on high-priority initiatives across the region, working closely with a wide range of stakeholders. From day one, you will be an integral part of the team, providing decision support and structure to help our leaders focus on what matters most. You will: * Support regional projects together with the Regional General Manager, Country Managers and General Managers. * Prepare and support key meetings, including sourcing topics, drafting agendas, coordinating speakers and ensuring presentation materials are ready. * Conduct ad-hoc deep-dive analyses across markets to identify opportunities and support regional growth. * Contribute to the execution of Voi’s plans for high-priority projects in the region. * Assist the Regional General Manager with planning and organising internal and external events and meetings. * Work part-time (on average 20 hours per week) with week-to-week flexibility to fit your academic schedule. WHAT YOU NEED TO EMBARK We are looking for a collaborative and proactive team player who enjoys building relationships and working with stakeholders across different functions. You are eager to gain hands-on experience supporting leaders in a fast-paced environment, and you are keen to grow your own skills while contributing to Voi’s mission. You have: * Enrolment at a university in Stockholm or London, preferably as a final-year bachelor’s student or current master’s student in engineering, business, finance or a similar field. * Strong communication skills and the ability to work with key stakeholders across functions and seniority levels. * Solid skills in Excel/Google Sheets and, ideally, some experience with SQL and data visualisation tools. * A structured, detail-oriented way of working, with the ability to support several projects in parallel. * A humble, curious and open-minded attitude, with a willingness to learn and take initiative. * Confidence using modern AI-powered tools in your daily work, and curiosity about continuously improving your workflows by adopting and integrating new AI services. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.