Retail Labor & Productivity Manager

H & M Hennes & Mauritz GBC AB

Job Description WHAT YOU WILL DO As a Labor Standards Expert, you own and develop the store labour standards model, defining how much time store tasks should take to enable accurate, fair and data‑driven labour planning. You ensure time standards reflect real store operations across all store types, sizes and formats and remain robust as operating models evolve. You will: Own and maintain the end‑to‑end store labour standards model, ensuring every task has a clear, validated and documented time value Define and continuously improve methodologies, calculation logic and rules behind labour standards Lead time studies, work measurements and productivity assessments across front of house, back of house and omnichannel tasks Ensure labour standards are updated to reflect new processes, operating model changes and omnichannel flows Establish and maintain a structured cadence for reviewing and updating task times, including annual refreshes and defined change triggers Act as a subject matter expert on labour standards and work measurement, supporting both technical and non‑technical stakeholders WHO YOU WILL WORK WITH You will work closely with Operations Development, Tech and Product teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour standards are accurate, trusted and consistently applied across the organisation. WHO YOU ARE You are a structured and analytical expert with a strong eye for detail and a deep interest in how work is measured, standardised and improved in retail operations. We are looking for people with: Experience in work measurement, labour standards, workforce management or labour modelling Solid understanding of retail operations, process analysis or labour optimisation Experience working with workforce management or scheduling systems Strong analytical skills with the ability to interpret productivity and time‑study data High attention to accuracy, methodological rigour and documentation quality Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application

H & M Hennes & Mauritz GBC AB

Job Description WHAT YOU WILL DO As a Labor Demand Expert, you own the logic that translates store demand signals into labour hours. You build and continuously improve the global labour demand model, ensuring labour allocation is data‑driven, fair and aligned with both commercial and operational realities across store types and markets. You will: Own and develop the end‑to‑end labour demand model, translating demand signals into task frequencies and labour hours Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour, omnichannel flows and operating models Define, document and maintain assumptions, scaling rules and calculation logic in a clear and structured way Build logic for daily, weekly and seasonal variation, including store‑type and size scaling factors Support scenario modelling to assess labour impacts of new store formats, omnichannel initiatives and process changes Act as a subject matter expert on labour demand logic, providing guidance to both technical and non‑technical stakeholders WHO YOU WILL WORK WITH You will work closely with Controlling, Operations Development, Tech and Workforce Management teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour demand logic is well understood, consistently applied and fit for scale. WHO YOU ARE You are an analytical and structured problem‑solver who is comfortable working with complex models and translating them into clear, practical insights. We are looking for people with: Experience in retail forecasting, workforce management, labour planning or commercial analytics Strong analytical and modelling skills, with the ability to work with complex data sets Experience translating complex models and assumptions into clear, practical guidance A solid understanding of retail operational drivers such as traffic, deliveries, transactions and omnichannel flows Strong documentation skills and a high attention to detail Fluency in English, both written and spoken WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here. WHY YOU’LL LOVE WORKING HERE At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. An example of our benefits: 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET). H&M Incentive Programme – HIP. Learn more about the programme here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm, please send your CV in English as soon as possible. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application

H & M Hennes & Mauritz GBC AB

Job Description WHAT YOU’LL DO As a Retail Analytics Manager, you will lead and develop a team of Data Analysts within the Retail unit. You combine people leadership with operational contribution, ensuring both strong delivery and continuous competence development. Key responsibilities include: Build, coach, and develop a high-performing analytics team while fostering a culture of curiosity, experimentation, and continuous improvement. Define and evolve the analytics vision by establishing long-term measurement frameworks, KPI governance, and a roadmap for advanced analytics that supports retail strategy. Act as a strategic partner to senior leaders, proactively identifying opportunities where analytics can unlock value and influence key decisions. Turn complex business challenges into structured analytical initiatives aligned with commercial priorities. Set standards for data quality, analytical accuracy, and impactful storytelling, ensuring reliable and actionable insights across the organization. Oversee analytics projects across functions, ensuring insights are timely, actionable, and embedded in strategic decision cycles. WHO YOU’LL WORK WITH You will work closely with stakeholders across Retail and beyond, and peer Data Analyst Managers to ensure strong collaboration and drive aligned, data-driven decision-making. WHO YOU ARE We are looking for people with… → Years of experience in analytics and/or business development → Deep expertise in data analytics, strong problem-solving capabilities and the ability to turn complexity into clear, actionable insights → Proven experience leading complex analytics initiatives and projects → Strong stakeholder management skills and the ability to build relationships across functions and contribute to Communities of Practice → Experience leading, coaching and developing others → A strong understanding of fashion retail, with deeper knowledge of the physical store environment And people who are… → Strategic thinkers who combine analytical rigour with clear and effective communication → Proactive and confident in driving initiatives forward while delivering high-quality outcomes → Engaging and structured leaders who create clarity, accountability and high-performing teams → Open and flexible, thriving in dynamic and evolving environments → Collaborative and motivated by shaping the future together with others WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. This is a permanent position based in Stockholm. Please submit your CV in English as soon as possible. Also note that, due to the summer holiday period, the recruitment process may take slightly longer than usual. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application