Sales and Service Manager till Crem International!

BSH Home Appliances AB

We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team. Your Tasks: Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently. Lead and manage Field technicians. With full responsibility for staff and cost control Lead and manage Field support team, With full responsibility for staff and cost control Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management. Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues. Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands. Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches. Actively seek to optimize processes - people and systems, to reduce complexity and costs. Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers. Regularly report, analyze, and visualize performance data. Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys). Your Profile: Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role. High standards with a motivating approach to people. And create winning teams. Excellent analytical and process skills. Focus on efficiency improvements, results, and quality; ability to create ideas and solutions. Innovative and entrepreneurial mindset. Extensive experience in the white goods repair or similar industry. Fluent in English; knowledge of a Nordic language is advantageous. Senior high school education; a university degree is preferable. High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.   Join BSH: Where Innovation Meets a Great Work Environment! Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team: Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity. Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week. Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally. Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH. Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.   Your Job Conditions: The role will be based in our office in Solna, Sweden and requires occasional travel. APPLICATION: If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period. We look forward to hearing from you!

SCANIA CV AKTIEBOLAG

Role Summary Power Solutions serves the toughest applications across land and sea within the Industrial, Defence, Marine and Power Generation segments. Engineered to keep our customers' operations moving, our solutions are reliable, efficient, and powerful. Power Solutions is in the middle of one of the most significant technology shifts in its history. The business is balancing two parallel missions: We are developing our existing combustion engine business while accelerating the shift towards sustainable and electrified solutions, creating new commercial opportunities across our global markets. Joining Power Solutions at this stage offers a unique opportunity to become part of an expanding business area, as demand for our products and services within the defence industry continues to grow significantly. Are you ready for your next challenge? Come and join us at the Power Solutions Sales & Service team! Job Responsibilities As Service Manager with responsibility for defence & ILS, you will combine the responsibilities of driving the service business with ownership of Integrated Logistics Support (ILS) deliverables for defence customers. You will: Drive and develop the service business together with business units Establish and execute strategic plans for selected markets and customers Develop and implement new service concepts within Power Solutions At the same time, you will take a leading role in ILS within defence projects, where you will: Build end-to-end ILS solutions tailored to each program's needs—from adapting standard outputs to customer-specific requirements. Deliver the right enablers for availability and uptime: documentation and manuals, workshop tools, tailored training and assured spare part provisioning. Work closely with international defence customers, with travel required Your contribution will ensure that our defence customers receive not only a product, but a complete, supportable solution across the full lifecycle. Who You Are We are looking for a structured and solution-oriented professional who enjoys working in a high-paced, international environment with many stakeholders. You are customer-focused, proactive, and enjoy turning complex requirements into structured and effective solutions. You likely have: A commercial or technical university degree Experience from service operations, service development, or aftermarket Strong communication skills and fluency in English The ability to work cross-functionally and build strong relationships Meriting experience includes: Experience from working with defence customers or in regulated environments Experience with ILS, tenders, or complex customer deliverables Experience negotiating or managing contracts Knowledge of documentation, training, and service solutions within a lifecycle perspective This Is Us At Scania, we offer a dynamic and international work environment with strong opportunities for both personal and professional development. You will be part of a growing business area where your work has a direct impact on customer success and business growth. We provide flexible working conditions, a collaborative culture, and the opportunity to work with cutting-edge technologies and global customers. You will be part of a collaborative and ambitious team where your contributions directly impact the growth and success of our service offerings. While your primary focus will be on the service business and ILS (Integrated Logistics Support) deliverables, you will gain a broad understanding of the entire Power Solutions operation—from sales and product management to R&D. Within the Service team, you will work alongside experienced Service Managers responsible for developing and enabling our global service offering, ensuring maximum uptime for our demanding customers. You will collaborate closely with the Defence Sales team – the Key Account Managers, playing a key role in shaping complete customer solutions. Each delivery is unique, requiring a structured approach to understanding customer needs and designing tailored service and ILS solutions. Application Please submit your application as soon as possible, but no later than August 17th, 2026. Selection is conducted on an ongoing basis throughout the application period. Please notice that we are currently in summer vacation period and we will be coming back with the feedback on your application in the end of August. Logical reasoning and personality assessments may be used as part of the selection process, and a background check may be required for this position. If you have any questions or would like to learn more, please contact: Anna Näverfelt, Head of Service, anna.naverfelt@scania.com We are waiting for your application! Recquisition ID: 30587

Tobii AB

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations. You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products. Your mission • Lead and develop a global team delivering post sales technical support across hardware and software products • Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution • Set goals for the team and team members and secure execution • Provide onboarding, mentoring and coaching to team members • Identify recurring issues and escalate them to Product Management and Engineering • Coordinate support processes, action plans and ways of working across regions • Remove obstacles for the team and ensure focus, efficiency and high service quality • Act as the bridge between customer support and internal product development • Represent the team toward management and ensure clear internal communication We hope you have • An academic background within Psychology, Neuroscience, Computer Science or a related field • Experience leading a distributed team and building a collaborative environment • Several years in customer-facing roles, ideally within technical or systems support • Strong technical understanding and the ability to troubleshoot across hardware, firmware and software • Experience collaborating with engineering teams to investigate technical issues • Strong analytical and problem-solving skills • Business level English in speaking and writing Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset. You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause. As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support. The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you!