Senior UX Researcher – Stockholm 🚀

Sway Sourcing Sweden AB

Om uppdraget 🚀 Vi söker en mycket erfaren UX-designer för ett långsiktigt uppdrag med helhetsansvar för användarcentrerad design. Rollen spänner över både strategi och operativt arbete, med fokus på att skapa intuitiva och skalbara lösningar i en komplex, reglerad miljö. Dina arbetsuppgifter 🛠️ Driva hela UX-processen från research till färdig lösning Ansvara för kvalitet i UX-leveranser Omsätta affärs- och användarbehov till konkreta designlösningar Genomföra användarresearch, interaktionsdesign och prototypframtagning Planera och genomföra användartester Samarbeta tätt med utveckling, produkt och verksamhet Förväntade leveranser 📦 Tydliga och användarvänliga designlösningar Prototyper och designflöden redo för implementation Insiktsdrivna förbättringsförslag baserade på research och tester Dokumenterad UX-process och beslutsunderlag Skalbara lösningar anpassade till regulatoriska krav Din profil 🎯 Obligatoriska kompetenser: Mycket senior erfarenhet inom UX-design Dokumenterad erfarenhet av att driva hela UX-processen (analys → leverans) Förmåga att arbeta både strategiskt och operativt Stark kompetens inom: Användarresearch Interaktionsdesign Prototyping Användartester Erfarenhet av att översätta affärs- och användarbehov till skalbara lösningar Erfarenhet från fintech/bank, inkl. regulatoriska krav och säkerhet Meriterande färdigheter: Erfarenhet av komplexa system och stora organisationer Tidigare ansvar för UX-strategi eller designledning Personliga egenskaper 🤝 Självgående och ansvarstagande Tydlig kommunikatör Van att arbeta i tvärfunktionella team Strukturerad och lösningsorienterad Övrig information 📍 Plats: Remote Omfattning: 100% Start: Omgående Slut: 2027-04-22 Sista ansökningsdag: 2026-04-22 Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

Sway Sourcing Sweden AB

📍 Stockholm (Greater Stockholm Area) | 🕒 Heltid | 🤝 Cross-functional | 🌍 Svenska/Engelska (beroende på team) We are looking for an experienced UX Designer to join an exciting assignment where you will work closely with developers, Product Owners and stakeholders across the organization. This is a role for someone who loves turning user insights into smart, intuitive digital experiences – and who thrives in a collaborative environment with fast iterations and continuous improvement. 🚀 About the assignment 💼 You will be part of a home team consisting of skilled developers and a Product Owner, while also collaborating with other teams across the organization. The role includes user research, usability testing, analysis and design work, where you transform insights into wireframes, prototypes and user journeys based on real customer needs. You will play an important part in shaping product experiences, ensuring consistent design by applying the design system, and working closely with POs and developers throughout the development process. Key responsibilities 📌 Conduct user research through interviews, usability testing and data analysis Translate insights into wireframes and prototypes Design user journeys, flows and personas to guide development Collaborate closely with Product Owners and developers to refine ideas Apply and maintain design consistency using the design system Iterate quickly based on feedback in a dynamic environment We are looking for someone who has ✅ Extensive experience as a UX Designer (preferably around 10 years) Strong knowledge of UX methodologies and frameworks Proven skills in user research, user flows and persona creation Experience working with common UX tools (Figma, Mural, Google Analytics) Strong communication and collaboration skills A passion for UX and a mindset focused on continuous improvement 💡 Location 📍 This assignment requires you to be based in the Greater Stockholm Area. ✨ Sounds interesting? Apply today – selection is ongoing. Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

Sinch Sweden AB

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, PayPal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely at every step of their journey. As part of Sinch, Mailjet benefits from a broader ecosystem while staying focused on building a simple, reliable, and powerful email experience. DESCRIPTION We're looking for a Product Designer to shape the future of our Conversational AI domain. In this role, you'll help lead the design and evolution of AI experiences across the agentic orchestration core, bot templates, and campaign creation, while setting the direction for how conversations are built and managed. You'll play a defining role in our next-generation LLM-powered conversational experiences and serve as a leading voice in how we approach AI-assisted product design. With a fresh brand, ongoing UI modernization, and strong support from product and engineering, there's real space to make a lasting impact. You'll help elevate the product from good enough to genuinely great, while mentoring others and raising the bar for design craft across the team. You'll own end-to-end design strategy and execution for your product area, from problem framing to production-ready work. Design & Innovate: Lead the design of next-generation conversational AI and bot-building experiences — intuitive, flexible, and built for scale. UX Discovery & Research: Lead discovery initiatives to uncover user insights and drive impactful research. Share findings clearly and help the team run measurable experiments to guide product direction. Collaboration & Stakeholder Engagement: Work closely with product, engineering, and cross functional partners to bring design visions to life. Build strong relationships and advocate clearly for the best user outcomes. Embrace Ambiguity: Approach uncertainty with curiosity — create clarity through validation, rigorous collaboration, and user insights, guiding the team toward actionable decisions in complex situations. UX/UI Strategy: Define and execute a scalable design strategy for the Orchestration domain that aligns with company goals and enhances user experience. Usability Testing & Metrics: Establish and monitor key usability and engagement metrics to assess design effectiveness and drive continuous improvement. Design System Contribution: Actively contributes to the design system to improve consistency, accessibility, and scalability across the product. Thought Leadership: Serve as a subject matter expert in UX for conversational AI and orchestration, sharing insights both internally and externally. REQUIREMENTS Extensive product design experience in B2B SaaS, ideally with a strong focus on complex workflow tools, conversational AI, or developer-facing products. Proven ability to define and execute design strategy that enhances product growth and aligns with business goals — not just delivery, but direction. Deep design craft across layout, typography, interaction, and visual systems, with a clear point of view and the skill to execute at a senior level. Strong UX discovery and research skills — able to lead initiatives, run experiments, and translate findings into product decisions. Exceptional communication and collaborative skills, working effectively with diverse teams including product, engineering, and senior stakeholders.  Strong analytical and problem-solving abilities with a customer-focused, outcome-driven approach. Expert-level Figma proficiency and extensive experience working with and contributing to design systems. A portfolio that demonstrates strategic thinking — how you frame complex problems, make trade-offs, and drive toward great solutions. Keen interest in AI and discovering new ways to apply it — both in your own workflow and in the products you design. Nice to Have Hands-on experience designing chatbot builders, orchestration tools, or conversational AI platforms. Familiarity with LLM-powered product experiences and the unique design challenges they introduce. Experience with growth mechanics such as onboarding, activation, conversion, and retention. Background in or curiosity about developer tools or technical user personas. Our corporate language is English, please submit your application in English. This position can be based hybrid out of our hubs in Antwerp (Belgium), Stockholm or Malmö (Sweden), or Madrid (Spain). Please note: candidates must already reside in and have the legal right to work in the chosen country. At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!