Service Manager – ITSM & IT Support | Stockholm

For our customers, we are looking for several SecOps Engineers. Are you ready for new challenges in 2026? We look forward to receiving your application. Overall objective of role:                             Our business is in a constant journey of change and digitalization where security is a high priority.    The SecOps Engineer has a key role in protecting the company’s computers, mobile devices, IoT devices, networks, software, hardware, platforms and data from malware and cyber-attacks whether these components exist on-site or in the cloud. Essentially to oversee the design and development of the IT infrastructure and security standards.   As a SecOps Engineer, you will develop and raise the organization's level of IT security and contribute to greater resilience in security.  Primarily, the role has a tactical focus but also has elements of both operational and strategic tasks.     Primary responsibilities:   You will have a key role in IT security, risk exposure, and IT security incident management.   You will work closely with and have the support of the business stake holders such as, but not limited to, CIO, CTO, CFO, Manager IT Operations and Head of IT Development as well as partners / service providers and other resource support in the security area.  You will hold service responsibility for maintaining and developing our IT security capabilities and interaction with service providers of IT security products.  You will have the responsibility for the contact and relationship with external Security Operations Center and the IT security incident process.    You will be working with and keeping track of the company cybersecurity roadmap both long- and short-term in the area.  Responsible for the IT security domain within the IT Architecture Council in review and decisions regarding IT security architecture.    Work tasks:    * Describe and review the IT cybersecurity architecture and support in strategic path choices and analyses  * Be an advisor and act as a SME within the IT organization and actively support IT architects, service owners, developers and stakeholders with IT security expertise and convey security requirements, principles and guidance in architecture and design  * Support in risk assessments and supplier assessments related to IT security  * Take a leading role and actively drive improvements in the field IT security  * Anchoring the security work and ensuring that the users within the organization understand and follow our rules and regulations within the area of IT security  * Be responsible for the prevention of IT security risks and follow-up of incidents  * Coordinate initiatives, measures and implementation of security solutions to ensure that all systems meet requirements from an IT security perspective  * Assist with external monitoring in the area of IT security and contribute with IT security expertise in cooperation forums with other organizations, partners and vendors.  * Liaise with Head of Legal for collaboration of activities related to GDPR responsibilities that lies on IT    Key responsibilities:    Key areas of responsibility include (but are not limited to):     * Develop and drive the security roadmap, including prioritization of most important for customer.   * Be familiar with and able to work in an operational “hands-on” as well as in a security architecture role, and work closely with stakeholders.   * Planning, updating, and maintenance of the security measures, defenses and counteractions to stop and avoid internal and external occurrences.   * Manage penetration testing of both applications and infrastructure   * Perform susceptibility scans and manage the resolution of threats as well as continuously evaluate techniques for how to handle Phishing, Spoofing, etc   * Assess software as a service (SaaS) product for security compliance   * Manage security applications   * Conduct periodic user access control verifications as well as evaluate existing solutions for MFA, e.g. YubiKey, Apple Passkey etc  * Develop and maintain security monitoring, logging, and auditing   * Install required security patches and updates for a wide range of applications   * Monitor system security relating to resiliency, malware intrusion, and patching   * Assess technical controls and identify areas of improvement   * Serve as technical security lead   * Conduct systems testing to ensure that critical vulnerabilities become identified   * Be updated on the latest within the area of cyber threats, etc, and evaluate how to best protect the company resources   * Create and maintain a Business Continuity Plan (BCP)   * Responsible for our SOC-work, EDR, XDR, NDR, etc   * Deliver and adopt according to the IT Service Delivery Management and IT Operations life cycle   * Change, release and deploy management life cycle is adopted and followed.  * Participate in Incident Management, Problem and Change Management  * Help automate and streamline our operations and processes  * Develop and maintain scripts for automation and monitoring  * Hybrid and cloud infrastructural components such as general compute services, VPC, PKI Management, Networking, Storage services, security systems, communication systems, and backup operations   * Proactively maintain and monitor delivered IT systems and related services  * Ensure all servers and related workloads have required security compliance for patch management, anti-malware, and other threat protections applied and up-to-date  * Work collaboratively with other operations staff, development and service delivery teams to ensure critical L.O.B. systems and services are available 24 x 7 x 365  * Works closely with NOC and SOC as an escalation tier for customer support and for operative production cases  * Identify, categorize and respond to Network, Security & Compute system events and alerts  * Record, track, follow-up and maintain documentation of systems and the ITSM processes  * Engage with hardware and software vendors and suppliers as needed  * Ensure that the business (customer) expectations are met or exceeded  * Fulfil individual SMART goals and KPI’s through everyday work.  * Perform internal audits and auditable evidence of internal audits for non-technical areas  * Monitor, verify, measure delivered services and solutions from suppliers and partners  * Review survey feedback to improve delivered services, SLA’s, tools and support experience.  * Perform backup and restore operations  * Be part of Line of Business-related projects  * Possible rotate in on-call rotation  * Mentor junior employees within the function  * Adhere to policies, procedures and routines    Experience:    * +5 years of operational experience in IT security field(s)    Skills, qualifications, and knowledge needed:    * Degree in Computer science or equivalent    * Self-motivated   * Natural ability to influence and build trust    * Team player    * Capability in anti-malware software, interruption recognition, firewalls, and content filters   * Knowledge about threat assessment tools, skills, and procedures   * Highly organized with attention to details    * Strong problem-solver with a pragmatic approach   * Strong verbal and written communication skills   * Professional fluency in English, both writing and speaking   * IT order management, procurement and project coordination  * Advanced knowledge and experience of managing, monitoring and supporting a multi hybrid cloud compute IT infrastructure environment  * O365 Administration (Exchange, Teams, SharePoint, OneDrive etc)  * Advanced knowledge and experience working with different kind of anti-malware and threat protection services  * Advanced knowledge and experience working with user and service catalog services such as Active Directory and Azure AD  * Experience working with Identity Access Management and SSO  * Experience working with Enterprise Mobility and Device Management  * Advanced knowledge and experience working with datacom and networking services  * Advanced knowledge and experiencing working with backup and restore operation services  * Skilled with PowerShell scripting  * Advanced knowledge of and experience supporting PCs and Macs within Microsoft network and Office 365 environment  * Microsoft Azure services and AWS  * Microsoft SQL Server, IIS  * Experience with modern ITSM processes and techniques.   * DNS & PKI Management  * General knowledge and experience working with multi-platform environments such as Windows Client and Server OS, Mac OS X and mobile devices based on iOS/Android      Advantages:    Meriting with knowledge in:  * Microsoft certifications is a plus.  * Meriting with ITIL certification  * Meriting working with O365 Defender, Defender for Endpoints  * Meriting working with public cloud services such as GCP and AWS  * Meriting with Cisco Meraki, Fortinet solutions  * Meriting with ServiceNow and AzureDevOps tooling  * Retail, wholesale, e-commerce or logistics business flows.  * Fashion industry.

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries. The position As a Release Manager, you will be part of the team that designs, builds, and maintains the release process at Cambio. In this key role, you will help establish a modern approach to release management and play an important part in shaping the way we work. You will also contribute to our service journey, with great opportunities to influence the next generation of Cambio’s healthcare solutions. The Release Management team is responsible for planning and coordinating how Cambio’s systems and services evolve to meet changing business needs. This involves managing internal and external changes across all environments until they are ready for end-user consumption. The primary goal of release management is to ensure that new functionality is delivered to end users in accordance with policies and customer agreements. As a Release Manager at Cambio, you will take ownership of managing and continuously improving our Service Release capability—driving efficiency, quality, and reliability throughout the process. Responsibilities Implement, operate, and improve the release management process Plan and coordinate different kind of releases Generate reports regularly on associated KPIs. Monitor and report on process performance and make suggestions for improvements where possible Facilitate the release process, ensuring effective communication, time planning, and build strong maintenance over time We offer: Play a key role in healthcare delivery where you take ownership of planning and coordinating releases that directly impact critical healthcare solutions for regions and customers. Collaborate across functions with technical teams, project managers, and customer-facing roles, gaining a deep understanding of the entire delivery process and building strong professional networks. Join a highly skilled and supportive team that values collaboration, knowledge sharing, and continuous improvement. At Cambio, we encourage taking iniatives that contributes to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as a employee. Our culture is describes through the words "Trust", "Care" and "Together" which permeate everything we do. About you You are a curious and driven person who is eager to learn and expand your knowledge. With strong communication skills, you feel comfortable engaging with stakeholders at all levels of the organization. Outgoing and confident, you combine solution- and service-oriented thinking with the ability to make clear decisions while considering multiple perspectives. While you possess a natural sense of authority, you value collaboration and strive to be a true team player. Efficiency, engagement, and flexibility define your way of working. You enjoy being innovative and thrive in a global context where adaptability and creativity are key. Requirements  Experience working with release management Solid understanding of ITIL release process Experience from enterprise production deliveries Experience in working with Agile methodologies Excellent communication skills in both Swedish and English It's a bonus if you Certified within ITIL Documented experience of implementing ITIL processes on a broader scale within an organization Have experience from Jira ITSM tool (JSM) Have experience working with a product and service provider within the healthcare sector. Additional information: We will start the selection process after the holidays and you will hear from us no later than week 3. Place of employment: Stockholm or Linköping Scope: Full-time, hybrid work model (three days per week in-office) Form of employment: Permanent employment, 6 months trial period We look forward to receiving your application! CAMBIO- FOR A HEALTHIER TOMORROW Welcome to a company where healthcare is improved every day. Here you will work with leading technology in a collaborative, trusting and empowering environment where your contribution will be appreciated and celebrated. In our caring culture you will have the opportunity to pursue different paths of professional growth. Seize the opportunity to do the most important work of your life. Read more about us here! A healthier tomorrow also means taking care of those who make it possible -explore our employee benefits Learn more about our recruitment process here Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at our career site.