Technical Customer Support Lead - Stockholm

LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. CUSTOMER ONBOARDING SPECIALIST 🧑‍🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Dutch Market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. YOUR KEY RESPONSIBILITIES WILL BE TO: * Lead and deliver Enterprise onboarding from kickoff to go-live * Guide customers through configuration and best-practice setup (customer executes, you advise) * Run structured onboarding sessions (kickoff, configuration, enablement, go-live) * Drive progress, remove blockers, and keep onboarding on track * Deliver user enablement and training for key stakeholder groups * Provide ongoing guidance and flexible support based on customer needs * Partner closely with Enterprise CSM to ensure a smooth handover and long-term success * Improve onboarding materials, templates, and internal ways of working * Collect insights and feedback to continuously improve the Enterprise onboarding experience AS AN ONBOARDING SPECIALIST AT TEAMTAILOR, YOU WILL BE OFFERED: * Development opportunities 🏃🏻‍♂️ * Own the onboarding journey * The opportunity to work with the Market's best product ✨ * Work with a great portfolio of international customers * Be part of a great team 💕 * Collaborate with multiple teams IS THIS YOU? * Experience in onboarding and technical customer support in the SaaS industry * Experience in the HR industry * Fluent in English and Dutch * A hobby "tech-savvy" person * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations. You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products. Your mission • Lead and develop a global team delivering post sales technical support across hardware and software products • Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution • Set goals for the team and team members and secure execution • Provide onboarding, mentoring and coaching to team members • Identify recurring issues and escalate them to Product Management and Engineering • Coordinate support processes, action plans and ways of working across regions • Remove obstacles for the team and ensure focus, efficiency and high service quality • Act as the bridge between customer support and internal product development • Represent the team toward management and ensure clear internal communication We hope you have • An academic background within Psychology, Neuroscience, Computer Science or a related field • Experience leading a distributed team and building a collaborative environment • Several years in customer-facing roles, ideally within technical or systems support • Strong technical understanding and the ability to troubleshoot across hardware, firmware and software • Experience collaborating with engineering teams to investigate technical issues • Strong analytical and problem-solving skills • Business level English in speaking and writing Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset. You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause. As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support. The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you!