Safety & Wellbeing Advisor

THE OPPORTUNITY Cosmetic Surgery Sales Advisor  Location: Cadogan Clinic, Kings Road, Chelsea, London  Contract: Full-time   Salary: £60,000 – £65,000 per year (On-Target Earnings, plus monthly performance bonuses)  Schedule: Monday to Friday, 40 hours per week, with opportunities for remote Friday/Saturday shifts   About Us At the Cadogan Clinic, we are the UK’s leading cosmetic surgery hospital, a name synonymous with clinical excellence, safety, and trust. Founded by world-renowned plastic surgeon Mr Bryan Mayou — who introduced liposuction to the UK — the clinic has become the trusted choice of over 30,000 patients every year. Rated “Outstanding” for Leadership by the CQC, and with more than 2,000 five-star Trustpilot and Google reviews, our reputation speaks for itself. We work exclusively with world-class plastic surgeons and dermatologists, delivering best-in-class patient care and outcomes in the heart of Chelsea. If you are passionate about raising standards in aesthetic healthcare and guiding patients through life-changing decisions with confidence and care, we’d love to hear from you.   The Opportunity We are seeking a highly motivated and empathetic Cosmetic Surgery Sales Advisor to join our dynamic team on a maternity cover contract, with the potential for a permanent position for the right candidate. In this pivotal role, you’ll act as the first point of contact for patients, guiding them through their cosmetic journey — from initial enquiry to post-procedure follow-up — with professionalism, warmth, and precision. You will combine strong sales acumen, emotional intelligence, and industry knowledge to convert leads into bookings, ensuring every patient enjoys a seamless, reassuring experience from start to finish. This is a results-driven role offering exceptional earning potential, supported by a market-leading commission structure and a collaborative, high-performance team environment.   What You’ll Do Sales and Patient Engagement * Engage with prospective and existing patients via phone and email to understand their goals and build trusted relationships. * Qualify enquiries, manage leads, and convert consultations into confirmed bookings. * Deliver clear, accurate, and empathetic information about procedures, pricing, and payment options. * Maintain post-procedure communication to encourage long-term relationships and referrals. * Consistently meet and exceed individual sales targets and KPIs. Patient Journey Management * Serve as a dedicated point of contact throughout the patient journey — from enquiry to discharge. * Coordinate consultations and surgeries with consultants and internal teams. * Ensure all bookings, pricing, and billing are accurate and compliant. * Maintain precise, GDPR-compliant patient records. Customer Service Excellence * Provide empathetic, patient-focused support at every touchpoint. * Handle enquiries and complaints with professionalism and care. * Collect and share patient feedback to support service improvement. * Collaborate with clinical, operations, and administrative teams to ensure a seamless patient journey.   What You’ll Bring Essential * Proven success in a high-performance, results-driven sales role (B2C, consultative, or high-value sales). * Demonstrated ability to consistently achieve and exceed KPIs and revenue targets. * Excellent communication and rapport-building skills. * Confidence and professionalism when engaging patients by phone and email. * Empathy, resilience, and a genuine desire to support patients through important decisions. * Strong organisational skills and attention to detail. Desirable * Experience in aesthetics, cosmetic surgery, or private healthcare. * Knowledge of the aesthetic and medical services industry. * Understanding of CQC standards and healthcare compliance. * A passion for helping patients achieve confidence and wellbeing through high-quality care.   Why Join Us? Industry Leadership: Be part of the UK’s premier cosmetic surgery hospital with an unrivalled reputation for excellence.  Exceptional Earning Potential: Competitive base salary with uncapped commission and monthly bonuses.  Prestigious Location: Work in the heart of Chelsea, close to Sloane Square and Knightsbridge.  Collaborative Culture: Join a supportive, ambitious, and high-achieving team that celebrates success.  Future Opportunity: Potential for this maternity cover position to become a permanent role. Perks and Benefits * Market-leading On-Target Earnings (£60K–£65K) * Competitive monthly bonus scheme * Pension scheme via NEST * Wellbeing programme and healthy in-clinic refreshments * Cycle to Work scheme * Staff discounts on treatments and products (post-probation) * Regular social events and team lunches * Employee referral bonuses and long-service recognition * Ongoing professional development and training opportunities   Learning and Development * Comprehensive onboarding and induction programme. * One-to-one mentorship and support from senior consultants. * Advanced training in aesthetic industry sales and patient communication. * Opportunities for long-term career progression within the Cadogan Clinic.   Ready to Make an Impact? Join a team where your sales expertise, empathy, and professionalism directly influence patient confidence and wellbeing. If you’re motivated by success, patient care, and continuous improvement, we’d love to hear from you.   Job Types: Full-time * Company events * Company pension * Cycle to work scheme * Employee discount * Referral programme * Wellbeing programme Work Location: In person (Kings Road, Chelsea, London) YOUR PROFILE Brand promises Our brand promises are the promises to ourselves, our patients and our colleagues. As a team we seek to demonstrate and commit to these values daily. · We are honest and reliable · We are team orientated with a can-do attitude · We are knowledgeable and professional · We are caring and patient focused

About Us Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city.   With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.   The Role As a Customer Service Advisor within the Property Team, your primary role will be to ensure the smooth operation of service KPIs while delivering an exceptional student experience. You will be the first point of contact, driving high-quality customer service with the safety and welfare of students as a top priority. Key responsibilities include managing a meet-and-greet reception, providing facilities management support through the help desk, and assisting with administrative and back-office tasks to support the Senior Property Manager and site operations. Additionally, you will play a key role in welcoming visitors, handling open days, intake days, departures, and engaging with students and visitors. This is a 6-month fixed-term, part-time position requiring 20 hours per week, with flexible working hours between Monday and Friday.   What You will be Doing * Provide a professional, customer-focused reception and helpdesk service to students, visitors and contractors, ensuring all enquiries are handled promptly, knowledgeably and courteously across multiple channels (in person, telephone, email, website and HubSpot). * Act as a role model for excellent customer service at all times. * Support student and visitor processes including check-in/check-out, issuing and managing visitor passes, keys and fobs, and coordinating lost property replacements. * Assist with the coordination and delivery of tenant engagement activities and events, including supporting open days, viewings and capturing content for social media. * Provide general administrative and office support including filing, scanning, photocopying, typing, database maintenance and stationery ordering. * Manage incoming and outgoing post, parcels and correspondence. * Prepare and maintain meeting rooms, including AV equipment and refreshments where required. * Support contractor access by managing sign-in processes, permits to work and compliance with Health and Safety procedures. * Log, monitor and escalate maintenance faults, complaints and local community issues to the relevant teams, ensuring timely resolution and service KPI adherence. * Respond appropriately to emergencies and escalate safeguarding or welfare concerns to management without delay. * Promote customer involvement and contribute to continuous service improvement by gathering and acting on student feedback.   What We're Looking For * Proven customer service skills, with experience handling queries professionally. * Proficient in Microsoft Office, financial systems, and databases, with strong data management and analysis abilities. * Excellent communication, interpersonal, and organisational skills, with a proactive approach to problem-solving. * Experience prioritising workloads and meeting deadlines independently. * Knowledge of facilities management and health and safety requirements. * Team-oriented, adaptable, and committed to maintaining confidentiality.   Company Benefits * Private Medical and Dental Insurance * Enhanced Salary Sacrifice Pension * Wellbeing Allowance * Performance Related Bonus Scheme * Learning and Development Opportunities * Employee Matching Scheme * Paid Volunteering Days * Life Assurance * Cyclescheme * Referral Scheme