Account Manager (English and Spanish speaking) - Remote position

💝 Customer Care Specialist 🇫🇷🇬🇧🇪🇸

Staycation

🍿 ABOUT STAYCATION For most people, hotels are places you only visit when you travel. But we see something different. Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them. Yet, most of these spaces remain invisible to the people who live just a few streets away. Staycation was born from a simple belief: the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life, an alternative to a dinner-date at a restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment. Our mission is to transform hotels into a new form of urban entertainment. Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home. Today, Staycation means: * 🌍 4 million users in France, Belgium and Switzerland (soon in the UK and Spain) * 🏨 2,000+ partner hotels among the best 4★, 5★ and iconic palaces * ⭐️ 9.3/10 average rating for our experiences Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be. ✨ THE ROLE You’ll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish. As Staycation continues to grow beyond France, we’re also looking for someone who can support our international ambitions over time. The role will initially remain mostly focused on our French-speaking users, but strong English and Spanish skills will be important as our London and Barcelona markets develop. 📍 KEY RESPONSIBILITIES You’ll be in direct contact with our users and play a key role in the team: * Interact daily with our users in France and, increasingly over time, support users across our international markets including the UK, Spain, Switzerland, Netherlands and Belgium. * Respond to all user requests and help them prepare their Staycation in the best possible way. * Collaborate seamlessly with our partner hotels and our internal sales teams to deliver exceptional experiences. * Follow up proactively with users after any incident, and turn detractors into ambassadors. * Represent our users’ voice internally to continuously improve our offers. * Help us build and refine high-quality processes and organization. 🌍 LOCATION This position is based in Paris, 20th district, with a hybrid work setup (up to 2 days remote per week). 🚀 WHY JOIN US? * A small, tight-knit team where your work has direct and visible impact on users, on hotels, and on the product. * A role at the heart of Staycation: you'll be the eyes and ears of the company. * No two days are the same: the problems are recurring, but the people behind them never are. * Real responsibilities from day one: short decision cycles and genuine freedom to act. * A chance to help shape the future of our Care team as we scale. 🎯 YOU’RE THE IDEAL CANDIDATE IF YOU HAVE: MUST-HAVES * At least one year of experience in B2C customer engagement or customer care. * Native-level written and spoken communication skills in French. * Strong written and spoken communication skills in English and Spanish. You don’t need to use all three languages equally from day one, but you should be comfortable supporting users in each of them as our international activity grows. * Genuinely empathetic: you enjoy helping people and take real satisfaction in delivering great experiences. * Positive, calm and solution-oriented, even under pressure or in high-volume situations. * Organized, detail-driven and reliable: you're very thorough, and every detail and request gets the attention it deserves. * Comfortable picking up the phone to unblock a situation. * A surprising passion for reporting and data NICE TO HAVE * Experience with Zendesk or a similar support tool. ⚙️ HIRING PROCESS * 👋 Recruiter interview with Mathieu (Talent Acquisition Manager) - 30-45 min * 🤝 Manager interview with Valentine (Customer Care & Merchandising Lead) and Zacharie (Account Management & Care Lead) - 60 min * ⚙️ Technical interview with Valentine and Julie (Customer Care Specialist) - 60 min * 🤞 Final meetings with the Leadership team (60 min) and 2-3 members of the Supply team (30 min)

Customer Success Manager | US (d/f/m)

Luminovo

ABOUT THE ROLE Luminovo builds software that powers the electronics supply chain. We're bringing our European success story to North America and looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico. You'll work with customers along the entire lifecycle — onboarding, adoption, renewal, and expansion. This is a pioneer role on our North American team: you'll shape how we do customer success in this market, not just execute an existing playbook. Hybrid from Austin, TX. WHAT YOU'LL DO * Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal * Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value * Drive net revenue retention through upsell, cross-sell, and contract expansion * Monitor customer health and engagement data to catch churn risk early * Translate customer feedback into structured insights for our product and engineering teams * Stay close to electronics industry trends and supply chain challenges affecting your accounts * Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach WHO YOU ARE * Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets * Comfortable running onboarding workshops and customer trainings * Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations * Analytical and data-driven in how you prioritize your portfolio * Self-directed and energized by building something new — this is a ground-floor North American role * Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains WHY LUMINOVO * Join the North American expansion of a well-funded European scaleup with 300+ customers * Pioneer role — help shape how customer success works in a new market * AI at the core of the product, not a marketing slide * Collaborative, international team with offices in Munich, Berlin, and New York 🤓 WHOM YOU’LL BE WORKING WITH * Markus, our Team Lead Customer Success in Europe and his team * Sam, our Business & Operations Lead for North America * Matt, our Sales Lead for North America * Max, leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more * Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives * Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. 💬 Language requirements Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico. 🏡 Work setup You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin. ✈️ Travel We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.

Content & PR Marketing Lead (f/m/d)

Bunch

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. We’re looking for a content writer with PR experience who can craft enterprise-level content that cuts through the noise, earns trust, and drives media pickup — particularly in fintech and private markets. Your work builds credibility and positions brands as thought leaders, whether through in-depth articles, press releases, or strategic PR campaigns. You know how to translate complex ideas into compelling narratives that resonate with institutional investors, fund managers, and industry stakeholders. If you’ve written for enterprise audiences in fintech or private markets — or you’re eager to immerse yourself in the space — you’ll thrive in this role. YOUR ROLE * Scale the content engine with full ownership over PR, content, and partnership strategy, working directly with the Head of Marketing, VP Commercial, and Co-Founders — with the opportunity to grow your own team over time. * Drive thought leadership in private markets and institutional investing through high-impact content pieces and punctual PR launches following an account-based marketing (ABM) strategy. * Define and grow our partnership strategy with key players in the VC/PE ecosystem. * Build, mentor, and collaborate with a growing marketing team and work hand-in-hand with the commercial engine — consisting of a Growth Marketing Manager, Marketing Associate, network of freelancers and 10+ Account Executives. * Analyse content performance across channels, producing content analytics with clear benchmarks for engagement and conversion, and using insights to refine strategy. Monitor campaign performance, derive insights, and iterate based on data. * Craft high-quality, localised content for DE, UK, and LUX markets that resonates with investors, fund managers, and operators. * Collaborate with Product, Engineering, Customer Success and Operations to support the product marketing roadmap, customer advocacy programs and service positioning. * Own and ensure brand consistency and storytelling excellence across all brand touchpoints. ABOUT YOU * 6–10 years’ experience in B2B marketing, financial journalism, or editorial — with meaningful exposure to private markets, VC, PE, or institutional investing. * Proven PR network and journalistic connections in finance and investment media. * Fluent and/or open to adapting ABM and demand generation strategies; you think in stories and funnels * Track record of successfully executing content campaigns end-to-end across brand, PR, digital, content, and field. * Experience building partnership programs and thriving in a scaling company — able to move seamlessly between strategic planning and hands-on execution. * Comfortable speaking the language of capital; consulting or finance background a strong plus. * Native-level English writing skills; German or French are a big plus, with Spanish as an additional advantage. * Proficient with G-Suite and experienced in tools such as Claude, GPT, HubSpot, Notion, Asana, Canva, Figma, Adobe Suite, and/or Webflow. * High ownership mentality — proactive in learning new skills and tackling challenges head-on. * Strong point of view on AI in marketing — and a track record of actually using it. * Passionate about private markets and European themes: sovereignty, the rise of European venture, the infrastructure gap. WORKPLACE & BENEFITS * Competitive salary plus equity * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains CURIOUS TO LEARN MORE? Get a feel for who we are, how we work, and what we’re building: * About bunch – Our mission, product, and journey so far * Case Studies – About those who already build on bunch * Gathering insights – Our latest bunch of blog posts * Glossary – Explore commonly used private market terms About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.