BMC Helix Solution Developer

BMC Helix Solution Architect

ZiBIT AB

About the Role We are looking for an experienced Senior BMC Helix Solution Architect to lead the design and evolution of enterprise Service Management solutions built on the BMC Helix platform. In this role, you will work closely with architects, developers, and business stakeholders to design scalable, secure, and maintainable solutions that support both business and IT operations. You will play a key role in defining solution architecture, integrations, workflows, automation, and reporting while ensuring the platform remains aligned with enterprise architecture principles and long-term modernization goals. Key Responsibilities Design end-to-end BMC Helix solutions, including architecture, data flows, integrations, and operational processes. Define how BMC Helix ITSM, Digital Workplace (DWP), Business Workflows (BWF), Innovation Suite, and TrueSight Service Orchestrator (TSO) work together to support business and IT4IT use cases. Design operational and management dashboards using Helix Dashboards. Design and document integrations between BMC Helix and surrounding enterprise systems, including DevOps platforms and other business applications. Evaluate implementation approaches and recommend solutions that maximize standard platform capabilities while minimizing unnecessary customization. Ensure solution designs comply with enterprise architecture, security, and platform governance principles. Support development teams throughout implementation by providing architectural guidance and clarifying solution designs. Contribute to platform modernization, scalability, and long-term maintainability. Required Qualifications Proven experience designing enterprise solutions on ITSM or Service Operations platforms. Strong knowledge of BMC Helix Digital Workplace (DWP), including service catalogs and request experience design. Experience with BMC Helix Business Workflows (BWF) and case management process design. Hands-on experience with BMC Helix ITSM / Remedy. Experience with Helix Innovation Suite, including data models, workflows, expressions, and platform extensibility. Experience with TrueSight Service Orchestrator (TSO) or similar orchestration and automation frameworks. Strong understanding of API-based integrations and enterprise integration patterns. Experience designing solutions involving CMDB and service modeling. Experience with low-code platforms or workflow-based automation within ITSM environments. Excellent analytical skills with the ability to challenge requirements and propose simple, scalable, out-of-the-box solutions. Strong documentation and communication skills. Ability to collaborate effectively with architects, engineers, product owners, and business stakeholders. Fluent in English, both written and spoken. Preferred Experience Experience working in large enterprise or multinational environments. Knowledge of ITIL and modern Service Management practices. Experience supporting digital transformation or platform modernization initiatives. What We Offer Opportunity to work on large-scale enterprise transformation initiatives. Collaborative and highly skilled architecture and engineering teams. A challenging role with significant influence on the future of the BMC Helix platform. Competitive compensation and opportunities for professional growth. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

BMC Specialist

CoreChange Tech AB

Are you our next specialist within BMC?   What you will do; Support enterprise customers with development, configuration, and optimization of BMC platforms. You will work in a dynamic international environment and contribute to the design, implementation, and continuous improvement of ITSM and CMDB solutions.   We believe you have worked a minimum of 8 years with; BMC Remedy / AR System BMC Helix Platform CMDB & Discovery ITSM modules You should further have work experience with; Linux/Windows environments SQL / PL-SQL Workflow development and customization Integration (REST, middleware, ETL tools) Helix Dashboards / Smart Reporting Upgrade and migration projects About CoreChange What began as an entrepreneurial idea scribbled on a napkin in 2013 has today grown into a company delivering expertise to eminent companies. Through a broad and vibrant network, we have become one of Sweden’s fastest‑growing IT and management consultancies. CoreChange is successful thanks to our driven and fantastic employees. With us, you enter an environment where we support your ambitions and give you the opportunity to grow and develop. You will become part of our internal culture built on togetherness and fun with social initiatives such as fitness activities, quiz nights, and great after‑work events. We also offer a range of benefits, including breakfast at the office, salary exchange options, wellness allowances, and hybrid working.

SACM Process Analyst

Unknown Employer

*Please note that a cover letter must be submitted as part of your application* Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function.  The SACM Analyst will work with the IT Service Asset and Configuration Management Lead to ensure the implementation and maturing of a robust and consistently applied Service Asset and Configuration processes that underpin the IT support service to staff, students and associates of the College.   The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data and will be responsible for ensuring the delivery of an efficient and high-quality Service Asset and Configuration Management function delivering value to the customers of King’s College London. Accountabilities To support the IT Service Asset and Configuration Manager in delivering best practice, providing valuable input and assisting in the creation and adoption of lifecycle policy, process, procedure, templates and work instruction documentation. Asset Management: * Support Line Management in performing Asset Management tasks in line with SACM Plans. * To assist with internal and external audits when required to do so. * Assist in planning, monitoring, and recording software licence and/or hardware assets to ensure compliance with vendor contracts.  * Assist in ensuring assets are procured, received, deployed, recovered, and disposed of in accordance with King’s policy. * Work with the Senior SACM Analysts to: * Manage the BMC Helix queues for Asset Management and EUS King’s Service Centre, ensuring that SLS targets are met. * Process new software requests assigned to the SACM team. * Manage the King’s Service Centre hardware inventory * To be familiar with current software estate at KCL, and to provide advice on the use of currently licensed and packaged applications. * Manage the allocation of subscription-based licenses where appropriate.  * Manage software licensing renewals of centrally managed software.  * Provide desktop support to King’s Service Centre staff and visitors. * To contribute to the IT knowledge base and documentation as required. * Adherence to University IT policies as applicable. * Contribute to proposed solutions to ensure they are fit for purpose and provide optimal value for money.  * Assist with the deployment of applications across the King’s estate. Configuration Management: * Support Line Management in performing SACM tasks in line with the SACM Plan. * To assist in ensuring all services are clearly defined, mapped and managed within the Configuration Management System (CMS). * To ensure the defined SACM policies, processes, procedures, templates and work instructions are adhered to, raising any breaches to the IT Service Asset and Configuration Lead. Other: * Participating in strategic meetings and acting on the outcome. * To support continual service improvement (CSI) across SACM by identifying areas for improvement and assist in the update or creation of required documentation. * Build relationships with external and internal stakeholders. * Must have the willingness to develop new skills and take on new challenges. * Travel to other sites (London and surrounding areas) will be required from time to time. * Good interpersonal skills are essential for written, oral and face to face communications, both within Technology and the business. * Identify and communicate risks and opportunities.