Business Analyst - Guidewire

Sofi

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: This is an exciting opportunity to join a growing Collections Center of Excellence (CCoE) team that has developed strong partnerships and working relationships with other key functional areas.  The Senior Business Operations Analyst will be an integral member of the CCoE team, and will provide thought leadership to shape the strategy of the partner Ops teams.  This person will partner with other analysts to lead the analysis, reporting, and modeling validation to develop and interpret information.  Driving data-led operational decision-making, policy/procedure formation, growth management, and other managerial functions are core to this role.  In addition to strong analytical skills, this person will need exceptional communication skills and relationship skills in order to turn ideas into reality. This Senior Business Operations Analyst will be part of the Business Planning & Analytics (BP&A) team within CCoE.  This is a critical role that will develop new MIS Tableau reporting and analytics used to improve efficiency and effectiveness, while pursuing enhanced performance across all of the Collections life cycle focused on the Member experience. This person will report directly to the head of BP&A’s MIS Manager and serve as a senior analyst to create, improve and interpret new MIS Tableau reporting used to drive the Credit Card, Personal Loan and Student Lending Businesses The ideal candidate will possess an analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi Technologies' overarching strategic goals relative to loss prevention.  They bring new ways of thinking, data sources, technologies, and capabilities to SoFi Technologies. What you’ll do: * Must possess extremely proficient SQL skills that are used on a daily basis * Build and maintain complex Tableau dashboards on a regular basis * Responsibilities include preparing Google Slide presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders * Develop and help team optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing and collaboration with stakeholders * Help lead the entire project lifecycle for complex data analysis, requirements gathering and creation of new production reporting * Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment * Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting * Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities and regulatory guidelines as it relates to contacting delinquent customers * Build strategic relationships with operations leaders to establish shared goals and deliver analytics and insights in a fast-paced and ambiguous environment. * Enhance and develop strong team culture and provide mentorship to members of the team. * Analyze data from various sources to compile a comprehensive picture of the overall business operational performance * Develop periodic reports on a wide range of strategic and tactical analysis * Develop recommendations and prepare written and oral presentations to senior management * Ensure adequacy and accuracy of reporting by applying business knowledge and data analysis * Develop performance measurements and analytical tools to improve operationsPartner with data engineering, data science, and other analytics teams to establish data sources that serve business needs - identifying and advocating for process improvements and industry best practices.  What you’ll need: * 3-5 years’ experience in an operational analyst position or equivalent * Highly proficient in building reporting using Tableau (and similar tools) * High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment * Expertise in analyzing large datasets using SQL/Python and other statistical analysis packages to read test results and deliver on strategies to improve member contact and overall loss prevention * Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes and other 3rd party variables to solve business problems; a demonstrated ability to synthesize and communicate analysis to peers and senior management * A history of success in leading initiatives and driving results through collaboration and hands-on work * Affinity for problem solving and detailed work * Ability to collaborate well with teammates and business partners and influence business decisions * High attention to detail and strong data & root cause analysis * Strong communication skills and an ability to provide technical guidance to less technical audiences. * Proven experience analyzing, interpreting, and summarizing complex data as it relates to financial services. BA/BS Degree required Nice to have:  * Strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA and a working knowledge on the impact of CFPB’s Reg F on the collections landscape. * Experience solving data heavy problems * Collection's operations reporting experience * A passion for well-tested code and utilizing testing frameworks * Experience in training or developing AI chat agents based on summarized Snowflake data Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy.    * This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)  Key Areas of Focus:    In this role, you’ll get to:     Strategy: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape.   Analytics: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance.     Cross-functional projects: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives.    Performance management: Maintain and optimize a performance management system for the department, including a large team of account managers    Data & tools: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making.     Performance reporting: Preparing updates on business performance, proposals, and recommendations to senior management.   Pricing Experiments: Optimize pricing strategy and make decisions based on A/B experiments.     This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics  What you’ll Need to Succeed:     * 3+ years and above of total experience with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields.    * Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations.    * Growth mindset and excited to work on a variety of functional areas.   * Entrepreneurial and not afraid to be hands-on on the work.    * Experience working in a fast-paced and high growth environment.    * Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders.    It’s Great if you have:      * Ability to write in SQL a plus, or willingness to learn    * Ability to use Tableau a plus, or willingness to learn   * Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus    #Analytics #LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Analyst - Business Insights & Analytics to join our team. This is a Hybrid , Bangalore role, reporting to the Sr. Manager, GTM Operations in the GTM Operations department. The Sales and Go-to-Market team is a global group of professionals passionate about delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. By collaborating across multiple disciplines, this role demonstrates the power and agility of cloud transformation to accelerate our position as a global leader. What you’ll do (Role Expectations) * Deliver complex data analysis for management using Gsuite, Snowflake, Streamlit and Python to drive informed decision-making * Manage projects to improve stakeholder visibility into business metrics, ensuring alignment and accuracy from ideation to deployment * Develop and maintain data models (DBT, Snowflake) to automate reporting and establish a single source of truth * Collaborate with stakeholders to understand business challenges and build BI solutions that enhance performance * Solve complex business problems with advanced analytics, leveraging innovation, including Gen AI, to optimize processes and reporting Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 4+ years of dedicated experience in Business Insights and Analytics functions * Proficiency in Snowflake, SQL, Google Spreadsheets, Streamlit, Python, and DBT, with an understanding of Prompt Engineering for Gen AI solutions * Proven ability to drive analytics solutions in multidisciplinary environments, collaborating effectively with diverse internal teams What Will Make You Stand Out (Preferred Qualifications) * Experience implementing generative AI workflows or automated predictive models to enhance Go-to-Market (GTM) business intelligence and forecasting accuracy * Bachelor’s or a Master's degree in a relevant field * Experience within the SaaS or cybersecurity industry sectors, with a proven track record of applying advanced analytics or machine learning applications in a GTM context #LI-Hybrid #LI-VV3 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.