Software Architect, Service Management Platform

Software Architect, Service Management Platform

CERN

Jobbeskrivelse​ What you'll do You will drive the evolution of CERN's Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider. Learn more: https://osi-dep.web.cern.ch/sms/ Your responsibilities Identify and present relevant technical solutions (e.g. AI based automation)  by following new releases and announcements from the PaaS service provider (ServiceNow). Regularly interact with business process experts to capture business needs. Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building. Assist and replace when needed the platform lead developer in coordinating development effort. Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices. Your profile Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow. Demonstrated experience in architecting in PaaS platforms. Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts. Experience with database and security architectures. Knowledge of Service Management methodologies, such as the ITIL framework would be an asset. Master's degree or equivalent relevant experience in the field of Computing or a related field. ITIL certificate is an advantage. Your skills Architecture and design of ICT systems: based on capturing and analysis of requirements. Re-use, refactoring, integration and porting of existing software: : understanding the principles of incremental and logical integration of components in order to create operational services. Identification and selection of relevant emerging ICT technologies. Development of application software. Shares knowledge and expertise freely and willingly with others; coaches others to ensure knowledge transfer. Delivers presentations in a structured and clear way; adjusts style and content to the audience; responds calmly and confidently to questions. Builds and maintains constructive and effective work relationships. Promotes synergy and cooperation between the various parts of the Organization. Spoken and written English, with a commitment to learn French. Be sure to meet the eligibility criteria You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani and Lithuanian nationals for positions with a 2026 start date, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached. You have relevant qualifications and professional experience. If you have previously held a Staff contract at CERN, you will not be eligible for these positions. Please pay attention to the additional criteria and requirements for this specific position and mentioned above. You will need these documents to complete your application Your CV (English or French) Any document you consider relevant to your application

SAP Mobility & Scheduling Expert - Utilities

Evora IT Solutions

WHO WE ARE Evora is an international software & IT service provider focused on innovative digital maintenance and service solutions for global and regional customers in North America, Europe, and Asia Pacific. Based on the cutting-edge technologies of SAP and ServiceNow, we implement integrated asset management, field service management, planning & scheduling, and mobile solutions.  We are seeking an SAP Mobility & Scheduling Expert - Utilities to lead the delivery and execution of SAP projects for utilities customers with a focus on Work and Asset Management. This role combines deep knowledge of mobility and scheduling business processes, expertise in solution functional capabilities, SAP best practices, and utilities industry standards to deliver complex implementations. Leaning on knowledge of and experience in the utilities industry, you will collaborate closely with clients, the project team, and stakeholders to lead workshops, define requirements, architect SAP mobility & scheduling solutions, coordinate configuration/development, support testing, and solution deployments.   Candidates must be authorized to work in the United States or Canada.  WHO WE ARE LOOKING FOR Project Delivery & Client Leadership * Lead end-to-end delivery and execution of SAP Mobility and/or Scheduling projects at utility customers, ensuring on-time, on-budget outcomes and measurable client satisfaction. * Serve as subject matter expert in client workshops and design sessions covering Mobility, Scheduling, Work Management, and Utility-specific business processes. * Participate in pre-sales activities, including opportunity discovery, solution positioning, product demonstrations, and authoring detailed Statements of Work. * Analyze complex, end-to-end business processes and information needs across multiple business areas and translate them into actionable SAP solutions. * Create and maintain project documentation, including Business Process Documents (BPD’s), and Functional Specification Documents (FSDs) for SAP Plant Maintenance / Work Management / Mobility / Scheduling processes based on business requirements. * Coordinate with onshore/offshore development teams to deliver SAP configuration and development units/work packages, including the execution and documentation of Functional Unit Testing. * Support Integration and User Acceptance Testing cycles, including the co-authoring of test scenarios, test cases, as well as test execution and defect management/resolution.   Mobility & Scheduling (Deep Specialization) * Architect and configure end-to-end Mobile Work Execution solutions integrating SAP ECC or S/4 HANA with field-facing mobile platforms, including SAP Service and Asset Manager (SSAM), SAP Work Manager, SAP Inventory Manager, SAP Field Service Management (FSM), SAP Asset Management for Resource Scheduling (RSH). * Design and implement scheduling and dispatching best practices using tools such as SAP FSM and SAP RSH, aligning field crew availability, work priorities, and geographic routing for utility short-, medium-, and long-cycle work.  * Define and configure mobile transaction flows for work order lifecycle events utilising SAP solutions: creation, assignment, travel, execution, time confirmation, material issuance, completion, and sign-off — ensuring field-to-back-office data fidelity. * Implement SAP Mobility solutions for utilities that meet requirements for multiple business units for Distribution, Transmission, Generation (Enterprise Asset Management), as well as Customer Field Service (Meter Management). * Implement SAP Mobility & Scheduling solutions that adhere to regulatory requirements, such as: Adherence to Inspection & Safety Compliance policies, Emergency & Outage Response Management, Capital Construction policies, etc. * Lead offline capability design for disconnected field operations, including data download scoping, conflict resolution strategies, and sync architecture. * Drive integration between scheduling platforms and SAP PM/EAM: work order release, technician assignment, real-time status updates, and completion confirmation loops. * Configure and optimize crew management and resource models in scheduling tools — skill matching, shift patterns, service territories, travel time calculations, and workload balancing. * Support GIS/mapping integration for field workforce management, including location-based dispatching and asset geo-referencing, across both Scheduling, Dispatch & Mobility. * Define KPIs and dashboards for scheduling effectiveness: schedule adherence, first-time fix rate, SLA compliance, and field productivity metrics.   Execute System Cutover & Support * Develop (or assist with the development of) training materials and conduct knowledge transfer sessions for client functional teams and field workforce. * Prepare a system cutover plan, including technical environment cutover tasks as well as business cutover steps. Execute the system cutover with a team of resources to deploy SAP Mobility & Scheduling solutions into a Production environment. * Provide Incident Response and end-user support, including root cause analysis and resolution documentation. * Assist with Hypercare Phase documentation and closure. WHAT YOU BRING Experience & Industry Knowledge * Minimum 5 years of utilities industry, technology, and SAP services experience, with at least 3 full-cycle SAP implementations in the utilities sector, including 1 SAP Scheduling and/or Mobility implementation. * Proven, hands-on expertise in SAP Mobility & Scheduling — including leading design workshops, ensuring integration, and participating in end-user rollout of mobile work execution platforms (SAP Service and Asset Manager, SAP Work Manager, SAP FSM, SAP RSH, or equivalent); configuration experience strongly preferred. * Strong SAP Plant Maintenance (PM) / EAM configuration and/or business process experience, including work orders, notifications, PM plans, measuring points, task lists, and work centers, timesheets, Supply Chain Management (SCM) integration. * Functional knowledge of SAP ISU / CR&B implementation components as well as integration into SAP PM/EAM; configuration experience strongly preferred.   Leadership & Delivery Skills * Demonstrated ability to transform complex business requirements into structured project deliverables, functional specs, and solution architectures. * Strong workshop facilitation, stakeholder communication, and executive presence — able to present confidently to both technical teams and business leadership. * Proven capacity to lead multiple workstreams simultaneously in a fast-paced, globally distributed project environment. * Bachelor's degree in a technical, engineering, or business discipline preferred. WHAT WE OFFER * Competitive salary, generous PTO, and comprehensive medical, dental & vision coverage with 401(k) employer match. * Ongoing training and professional development, including dedicated learning credits for SAP certifications and industry credentials. * High autonomy — lead initiatives end-to-end and make measurable impact on client outcomes and Evora's practice growth. * Exposure to complex, global SAP Utilities implementations across North America and beyond, utilizing a global team of experts. * A collaborative, people-first remote culture with annual company gatherings in the U.S. and globally.   Equal Opportunity Employment Evora IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Staff Engineer, Deployment Platform

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. Service Deployments owns the full lifecycle of software changes at Stripe. The team's mission is to let developers roll out code and configuration changes safely without sacrificing productivity, with a goal of meaningfully reducing change-related production incidents year over year. The team operates a meaningful on-call rotation and owns the systems that sit in the critical path of every engineer's daily workflow at Stripe. Resource Automation owns the safe-by-default infrastructure change layer: automated remote execution, incremental Infrastructure as Code tooling, cloud resource inventory, and cloud account governance and IAM role management. You will collaborate with this team on projects that span the boundary between deployment orchestration and cloud resource management. Feature Deployments owns Stripe's feature flag system, merchant entitlements, configuration management and distribution, and the audit log of change-correlated events. You will work with this team when deployment pipelines intersect with feature rollout and change safety tooling. WHAT MAKES THIS ROLE COMPELLING * You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. * Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. * Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. * Your judgment prevents incidents. The team's explicit goal is to drive down change-related incidents across Stripe by building better detection, smarter pipelines, and safer defaults. Your technical decisions have a direct and measurable safety impact on Stripe's reliability. * Agency to shape technical strategy. As a Staff engineer on Service Deployments, you will set technical direction for the team's systems, author designs that span multiple teams, and be the person engineering managers and engineers turn to for the hardest deployment infrastructure questions. RESPONSIBILITIES * Own end-to-end technical delivery of large, ambiguous infrastructure projects — from initial design through production launch and long-term reliability. Author the design, sequence the work, unblock the team, and shepherd projects to landed impact. * Architect the next generation of Stripe's deployment platform. Lead technical design of the deployment orchestrator's evolution — including multi-service dependency-aware autodeploy pipelines, Kubernetes-native deployment primitives, and fleetwide container migration — defining the API contracts, rollout strategies, and operational model that hundreds of teams depend on. * Extend deploy anomaly detection. Evolve blue-green traffic analysis: extend coverage to earlier traffic-split stages, design API/method-based regression detection, and build a self-service onboarding system that makes anomaly detection the default for all supported service types. * Lead the host-to-container fleet migration. Drive sequencing, backward compatibility, and cross-team coordination for migrating Stripe's fleet of host-based services to containerized, fleetwide deployments — keeping the production deployment system operational while executing the transformation. * Own reliability and operational excellence for the deployment platform. Lead incident response; systematically reduce operational toil; and make reliability, security, and maintainability first-class properties of the systems you own. * Build deployment event infrastructure. Own the deployment notification and event-publishing architecture — designing the event schema, durability model, and integration contracts that downstream systems rely on for observability and automation. * Collaborate across Core Change Management. Partner with Resource Automation on projects that span deployment orchestration and cloud resource management (IAM, account provisioning, infrastructure automation), with Feature Deployments on change-safety tooling (feature flags, configuration management, change audit logs) that integrates with or depends on the deployment pipeline, and with the service mesh team on routing capabilities that enable advanced deployment patterns such as canary rollouts and merchant-priority traffic shaping. * Set the technical bar. Own critical design reviews, establish standards for deployment safety and developer experience, mentor senior engineers through high-stakes architectural decisions, and advocate for the right abstractions — code that consuming teams can adopt without becoming deployment infrastructure experts. * Decompose complexity for the team. Translate large, open-ended platform challenges into scoped, parallelizable work; help engineers grow by framing problems clearly and providing decisive technical guidance on the hardest questions. WHO YOU ARE MINIMUM REQUIREMENTS * 10+ years of professional software engineering experience, with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. * Proven ability to lead large, ambiguous infrastructure projects end-to-end — from technical design through delivery — including managing cross-team dependencies and coordinating migrations across many consuming teams. * Deep expertise in distributed systems and deployment orchestration: strong foundations in how services are built, scheduled, and operated at scale, including rollout strategies, staged delivery, and failure modes. * Hands-on experience with Kubernetes and container-based deployments, including service lifecycle management, workload scheduling, and the operational challenges of migrating large fleets from VM-based to containerized infrastructure. * Strong background in service reliability and operational excellence: demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. * Track record of broad technical impact across multiple large systems: fluency across a complex codebase, force-multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. PREFERRED REQUIREMENTS * Background in deployment safety systems: anomaly detection, automated rollback, progressive delivery, or similar mechanisms that reduce the blast radius of bad deployments. * Familiarity with event-driven architectures (Kafka or equivalent) applied to deployment lifecycle observability and notification. * Experience with Infrastructure as Code at scale — Terraform or equivalent — particularly in the context of cloud resource governance and IAM management in AWS or Azure. * Developer platform or internal tooling background: a strong developer experience sensibility and the ability to build abstractions that reduce toil for the engineering teams that depend on your platform. * Change management and feature rollout systems: experience with feature flags, configuration distribution, or audit-log infrastructure that provides safety guardrails around production changes. * Familiarity with service mesh concepts (canary deployments, weighted routing, traffic-splitting) sufficient to collaborate effectively with partner teams on routing capabilities that enable advanced deployment patterns. IN-OFFICE EXPECTATIONS Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.