Product Expert, Customer Support (Sydney, Australia)

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role As a Technical Delivery Specialist at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora. What You'll Be Doing * Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery * Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period * Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections * Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction * Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience * Deliver technical training and guidance to customer teams on configuration, workflows, and best practices * Feed insights from delivery projects back to product and engineering to improve future implementations Who You Are * Proven experience in technical delivery, implementation, or a similar customer-facing technical role * Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs) * Excellent project management skills with a structured, proactive approach to managing multiple parallel projects * Able to translate technical concepts clearly for non-technical audiences * Strong communicator who builds trusted relationships across customer and internal teams * Comfortable working autonomously in a fast-paced, high-growth environment This is a full time, on-site position in Sydney, Australia. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Payments Partnerships Manager We are looking for a commercially savvy Payments Partnerships Manager to join our Payments Partnerships team in Sydney, Australia. You'll be responsible for growing and enhancing our card products and local payment methods, while acting as the go-to expert on the Australian payments ecosystem. You will work with product managers, business analysts, and developers to build and lead new projects across our Australian, regional, and global partners. We are looking for someone who is flexible, thoughtful, and eager to tackle the problem in front of them while able to drive commercial strategy. In addition you will be responsible for driving adoption of our payment methods across merchant segments. This role requires a series of skills including: knowledge of a variety of partnerships and stakeholder engagement models, strategic thinking, initiative management, creativity, negotiations and an overall desire to be an accelerator for our business.  What you’ll do * Drive all aspects of the payment partnerships including prioritisation of key focus areas, structuring/negotiation of new initiatives, and ongoing partner management * Proactively manage our partners based in Australia, such as structuring QBRs, securing incentives and assist in troubleshooting issues with dev and ops teams  * Elevate Adyen’s influence & positioning through industry engagements, facilitating joint product development, co-marketing, and other opportunities * Develop and execute programs to further Adyen’s strategic goals and overall positioning in key markets and segments * Provide your expertise in discussing global payment trends, rules, and regulations with internal stakeholders * Participate in Quarterly Business Reviews (QBRs) with our top merchants to provide insights as needed * Work closely with product managers in the development of new products * Manage escalations from local and global teams, and ensure resolution with the right teams at the payment partner Who you are * At least 7 years of experience managing accounts or partnerships in the cards payments sector * Deep knowledge of the payments landscape, with the critical thinking skills to comprehend and interpret emerging trends. * You'll be the primary point of contact for our payment partners across Australia and New Zealand, leading Quarterly Business Reviews (QBRs) and representing Adyen in strategic partner discussions * Exceptional people skills and the ability to develop strong working relationships at all levels of management, both internally and externally * Make critical recommendations on decisions and dilemmas based on data, concisely translate that into actions and results, socialize them internally to get alignment and then execute them * The role itself has a commercial focus - you’re comfortable scoping and structurally planning a new implementation, jumping into meetings with an engineer, a marketer, and an account manager * You are able to work seamlessly with a global, multicultural team * You have a proven record of high-performance managing complex initiatives to achieve outstanding results. A strong understanding of the importance of data, providing actionable insights and tracking the success of those initiatives Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The role As a Commercial Counsel in Legora’s Sydney office, you will play a central role in supporting one of the fastest-growing legal technology companies globally. You will work closely with our commercial teams, advising on a broad range of matters with a primary focus on drafting and negotiating commercial contracts. This role requires a high degree of independence and the ability to operate across multiple time zones, partnering closely with stakeholders to enable deals while managing risk. You will report to the General Counsel, based at our Stockholm headquarters. Legora’s legal function is a forward-deployed, AI-first team working across multiple jurisdictions and legal disciplines. We act as trusted partners to the business, with particular focus on product development, operations, and commercial initiatives. Beyond strong legal judgment, we value curiosity, problem-solving, and a proactive mindset — looking for pragmatic solutions as we help redefine how legal work is done globally. What you will be doing: * Act as a commercial legal partner to the business, working closely with senior stakeholders in Growth, Operations, and Procurement on customer and supplier engagements. * Lead the drafting, review, and negotiation of customer and supplier contracts, with a strong focus on closing deals efficiently and pragmatically. * Advise on commercial risk allocation, pricing structures, liability, and contractual protections within customer and supplier agreements. * Support go-to-market and procurement activities by enabling scalable, repeatable commercial contracting practices. * Address data protection and compliance considerations primarily within the context of customer and supplier contracts, ensuring risks are appropriately managed without slowing execution. * Develop and maintain commercial templates, playbooks, and guidelines to standardise negotiations and improve deal velocity. Who you are * Admitted to practice law in Australia (or eligible for admission in Australia). * 3-6 years’ post-qualification experience (PQE) gained at a leading law firm and/or as in-house counsel. * Strong experience negotiating B2B SaaS agreements and supporting commercial teams. You’re an excellent negotiator. * Strong legal judgment and confidence in making decisions independently. * Experience in handling corporate matters and drafting and negotiating complex commercial agreements. * Experience with data privacy matters, IT security and/or corporate law is meritorious. * Your focus is on achieving meaningful business outcomes, translating into actionable advice delivered clearly and comprehensively. * You thrive in a fast-paced, dynamic entrepreneurial environment and rapidly evolving business setting. You take initiative and are committed to delivering high-quality results. You are comfortable working independently and can effectively manage work across different time zones. * You are excited about the potential of technology to transform the legal industry. You have a keen interest in AI and legal tech, and you are eager to learn and apply these tools in real-world settings. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.