Renewals Representative

Renewals Representative (German Speaking)

Sophos

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary  You will manage a high-volume book of mid-market renewal accounts across EMEA.  This role requires strong organisation, outbound discipline, and the ability to work closely with both field sales and channel partners to secure on-time renewals.  Success in this role comes from pace, ownership, and structured execution. 

Account Manager

Unknown Employer

Description What We’re Looking For: Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential. What You'll Do: Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team. Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams. Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth. Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives. Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions. Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements. Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction. Monitor customer usage patterns to inform strategic renewal and product expansion approaches. Implement proactive sales processes to effectively counter competitive threats during renewal negotiations. What You'll Bring: A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain. Strong strategic thinking and execution capabilities, with a focus on customer retention and growth. Ability to develop effective account plans and strategies aligned with customer goals. A proactive approach to identifying and driving expansion opportunities within accounts. Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement. Results-oriented mindset with a focus on achieving growth targets and customer satisfaction. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Comprehensive Paid Time Off & generous paid & unpaid leave policies 401K matching, life insurance, commuter benefits, and parental leave plans Excellent medical, dental, and vision options Collaborative, transparent and fun loving office culture Accelerated professional development and growth programs Compensation Overview: At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations. For this role, the base salary range is $55,000-$73,000. The expected On-Target Earnings (OTE) range is $91,500-$122,000, inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time. We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements. Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process. Where You'll Work: 80 SW 8th Street, Suite 3350 Brickell City Centre When You'll Join: August 2026 Our Story At Meltwater , we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.

Senior Manager - Membership Services CLTFC

Unknown Employer

Position:                           Senior Manager – Membership Services - CLTFC Department:                     Ticket Sales & Services Reporting Relationship: Reports to the Vice President of Ticket Sales, Service, & Operations Status:                              Full-Time (Exempt)    About Charlotte FC Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com [https://protect-us.mimecast.com/s/XnreCKr2Q5C2XqzzTy4zNq?domain=click.fanmail.mlssoccer.com].   Position Summary Charlotte FC is actively seeking a Senior Manager – Membership Services to oversee the activities for full-time staff and seasonal projects, support sales & services staff to achieve department revenue and capacity goals through the sale of general and premium season tickets, group tickets, and individual game packages. Additionally, they will oversee the recruitment & development of the Sales & Ticket Services staff as well as the planning, training, and execution of strategic plans to meet and exceed sales and retention goals for Charlotte FC.  The incumbent is responsible for the day-to-day to management of our sales and service staff and will oversee all efforts regarding recruitment, hiring, training, ongoing development and growth for our representatives, renewals, specialized services program, and all related organizational projects.   Primary Responsibilities: Ticket Services: * Manage the day‑to‑day operations of the Membership Services team, ensuring timely, high‑quality support for all Season Ticket Member accounts. * Execute year‑round communication and engagement strategies to strengthen relationships, improve satisfaction, and drive renewal success. * Lead, train, coach, and mentor service representatives, fostering a high‑performing, customer‑focused environment. * Assist in developing service standards, touchpoint calendars, call campaigns, and fan engagement initiatives. * Handle escalated or sensitive customer service situations with professionalism and sound judgment. * Oversee the creation and tracking of key customer service metrics, reporting updates to leadership throughout the year. * Support the execution of retention initiatives, seat improvement programs, and membership benefit fulfillment. * Ensure accurate documentation of all interactions and account activity in CRM systems. * Collaborate with Sales, Marketing, and other internal departments to enhance the overall fan and matchday experience.   Additional Responsibilities: * Work with other departments to improve communication and the fan experience. * Demonstrate a commitment to the support of department goals and objectives in all areas. * Willingness to assist with other departments as able. * Represent CLTFC at various events in a professional manner. * Participation and involvement in Game Day activities, promotions, and sales events. * Facilitate special projects as assigned.   Qualifications: * Minimum 5+ years of ticket sales & service experience at the collegiate or professional sports level. 8-10 years of ticket sales & service experience is preferred. * 1-2 years in a management or leadership role, required. * Bachelor’s degree preferred. * Experience with Microsoft Dynamics CRM and Archtics systems. * Must have a valid US Driver’s license. * Must pass pre-employment screens. * Knowledge of soccer or professional sports industry is a plus.   Skills for Success * Strong work ethic and attention to detail. * Strong verbal and written communication skills. * Problem solver and creative thinker with the ability to manage multiple projects simultaneously. * Decision maker, able to exercise independent judgement and discretion with integrity and accountability. * Superior customer service and leadership skills. * Works well within a collaborative, team-driven, and goal-based environment. * Works well under pressure while maintaining a positive attitude. * Must be a team player, reliable, and dependable with a can-do attitude. * Must maintain complete confidentiality of privileged, and/or sensitive information. * Must, at all times, display the character and values of the Tepper Sports & Entertainment brand. * The ability to prioritize workload to manage time and tasks.    Work Environment and Physical Requirements This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required.  This position typically works approximately 40 hours per week. * Must be able to work in all Charlotte FC home matches * Must be able to lift and carry up to 25 lbs. * Ability to remain sitting for up to 8 hours at a desk and computer * Ability to remain standing/walking for up to 8 hours * Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc. * Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays