Senior Manager, Global Premier Support

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. Your future role within QRT The successful candidate will join the global infrastructure team at QRT. You will be responsible for architecting, engineering and subsequent delivery oversight across all aspects of the QRT network estate but with particular focus on our colocation infrastructure. The trading infrastructure is a combination of wide area connectivity and ultra-low latency trading infrastructures.  The team will deliver network solutions which enable full lifecycle management (architect, design, build, operate, retire) for our network components across core network switching, firewalls, load balancers, instrumentation/telemetry, network CMDB, and automation. It is crucial that any candidates must be able to demonstrate delivery of complex networks, at scale, which have been delivered through a software and automation-driven mindset.  You will have deep knowledge of high-performance networking, including detailed knowledge of the product capabilities and roadmaps from the likes of Cisco, Arista and Fortinet. You will have direct experience of delivering and managing network solutions supporting corporate infrastructure and exchange specific ultra-low latency infrastructure with associated automation, telemetry and instrumentation frameworks.  Your present skillset * As a senior network engineer, you will partner closely with the project management teams and work in a highly collaborative manner within the network team and the wider organisation  * You will be member of an existing engineering team where you have direct responsibility and accountability for a complex and high-performance network infrastructures  * You will be able to demonstrate expert knowledge of delivering complex network architectures delivered via software driven and agile methodology  * You will have deep knowledge of delivering networks supporting high-performance and low latency computing architectures  * You will have deep knowledge of the network vendor ecosystem and be able to demonstrate building engineering relationships at senior layers with vendor product and engineering teams  * You will stay informed on industry trends and emerging technologies to ensure the network infrastructure remains cutting-edge  * You will have knowledge of wide area network engineering focused on traffic prioritisation and steering.  It would be good to have experience of Segment Routing.    QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Datadog

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises, to harness the full power of Datadog’s platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog’s future. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  What You’ll Do: * Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations * Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale  * Ensure the successful onboarding and development of Technical Escalation Engineers * Oversee all projects and initiatives within the region, as well as cross regional ones, and functional areas that Managers are responsible for and ensure successful and timely completion of said projects * Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded * Elevate the customer experience by refining escalation workflows, optimizing product feedback loops, and ensuring our global support strategy meets the highest standards. * Act as a key liaison across Datadog, driving alignment between Support, Sales, Customer Success, Engineering and Product to strengthen collaboration, resolve high-impact issues and enhance overall customer satisfaction.  * Conduct regular 1:1’s with team members to provide constructive feedback and skills development. * Assist recruiting efforts to find and hire top talent.  * Responsible for ensuring that all quarterly targets for the region and functional area are met Who You Are: * A strategic and people-first leader with a proven track record of managing high-performing teams, including leading other managers. You excel at coaching and developing talent, fostering a culture of collaboration, ownership and massive impact. * Product-minded with the ability to connect technical expertise to business. You understand how to bridge the gap between customer needs, product development and operational excellence. * Data-driven and outcome focused, leveraging insights to guide decision-making, optimized team performance, and drive continuous improvement in customer experience and product adoption. * A strong cross-functional collaborator, adept at working with Engineering, Product and other stakeholders to shape and execute key initiatives ensuring alignment with business goals. * Constantly seeking ways to refine how technical enablement, self-service and customer engagement contribute to the broader team and product strategy. * An advocate for customer success, ensuring that escalations, feedback loops and product signals are effectively leveraged to influence product direction and improve overall customer experience.  Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations * Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports * Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure * Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: * Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers * Self-motivated, detail-attentive, and have a desire for continuous learning  * A critical thinker who defaults to a client-centric approach and uses data to make informed decisions * A tinkerer with some programming experience and a basic knowledge of Linux * Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.