Senior Trust and Safety Operations Analyst

Plaid

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. We are the first line of defense against fraud and abuse on the Plaid platform. Our mission is to ensure the safety and integrity of our platform for consumers and customers. As a Fraud and Abuse Operations Analyst, you will be responsible for responding to fraud and abuse events, investigating claims, and triaging incidents. We also partner with product and engineering teams to inform and improve fraud mitigation strategies. Responsibilities: * Safeguard Plaid's Platform: Participate in the abuse on-call rotation, directly protecting our users and customers by responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security. * Drive Investigations and Mitigate Risks: Investigate fraud and abuse claims from diverse sources, partnering with senior teammates on complex cases. Your findings will inform decisions and strategies, directly impacting Plaid's ability to prevent future incidents and minimize financial losses. Proactively perform threat modeling of abuse surfaces and continuously survey external fraud trends, adversary techniques, tooling, and emerging threat vectors * Support Incident Response: Help triage and manage fraud and abuse events as internal incidents (SEVs), collaborating across teams to drive resolution. Your contributions in these situations will minimize disruption and protect Plaid's reputation. * Inform Product Strategy: Partner with Consumer Risk and other product teams, providing operational insights from on-call and investigations. Your contributions will help inform the development of effective fraud mitigation solutions and strengthen Plaid's defenses. Qualifications: 3+ years of experience in fraud/abuse operations, trust & safety, and/or incident response * Incident response and investigations: * Experience triaging fraud or related incidents, with tight containment deadlines. * Experience managing escalations and making informed trade-off decisions with multiple stakeholders. * Ability to coordinate and communicate effectively with internal Legal, Compliance, Comms and other risk management teams during incident triage. * A battle-tested mental model for balancing fraud mitigation vs. conversion, and the ability to calibrate and apply this mental model in the context of Plaid’s business objectives under pressure. * Fraud and abuse detection and prevention context: * Working knowledge of fraud typologies–account takeover, different types of payments fraud, ACH fraud, chargebacks, kiting, rewards harvesting, etc. * Familiarity with the tactics, techniques, and procedures (TTPs) used by bad actors to commit different types of fraud on the web. * Familiarity with common mitigation strategies for the same, with a developing point of view on their relative pros and cons. * Fraud and abuse intelligence: * Dark and grey-web navigation and investigation experience, ability to assess source credibility, and translate external intelligence into actionable insights. * Experience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. * Experience developing and maintaining threat models for authentication and other high-risk product surfaces, with a track record of proactively identifying emerging risks. * Data analysis skills: * Proficiency with SQL for querying data sets and building reports. * Comfortable with common analysis tools and manipulation tools. * Ability to spot anomalies and fraudulent patterns in logs and other data sets (transactions, request data, etc.), with judgment to escalate ambiguous cases. * Operational depth and maturity: * Experience contributing improvements to operational processes and controls. * Strong written and verbal communication skills. Nice-to-Haves: * Familiarity with machine learning models for fraud detection. * Fraud domain certifications (e.g., CFE/fraud examination background). * Exposure to production ML model lifecycles and metrics for drift/decay. * Effective use of AI and AI agents to accelerate investigations and research   Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg   WHAT WE ARE LOOKING FOR We’re looking for a data-driven Senior Product Operations Analyst, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Savings & Investment Operations and work with teams from across the company - including Product, Tech, Member Support, Financial Crime, Finance - as well as our partners and Tide Members. As a Senior Product Operations Analyst at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions.  We live and breathe our values, which are to put our members first, work as one team and be data driven. As a Senior Product Operations Analyst you’ll be: * Supporting Product Owners to manage cross functional technical projects  * Engaging with external partners to agree on SLAs and performance * Interacting with VP/SVP level and presenting research to internal and external audiences * Acting as the voice of the customer and providing Level 3 support to member support. * Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement WHAT MAKES YOU A GREAT FIT * You have at least 3 years of work experience in finance, consulting, technology or operations * You have work experience in the Payments landscape and know the financial market in India. * You have knowledge around payments settlements and various regulatory guidelines involved in transactional flow * You are organised – can deliver complex projects spanning multiple work streams and functional areas * You are experienced with Jira and Confluence, and familiar with customer ticketing systems. * You have basic understanding on how Card Manufacturing partners and Card Logistics providers. * You are responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed * You are proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed! * You have to have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem! * You have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems * You are resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved * You are customer-focused and a team player WHAT YOU’LL GET IN RETURN:  * Competitive Compensation -  competitive salary and share options * Time Off – Generous annual leave on top of bank holidays. * Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey. * Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide. * Health Insurance – Private family insurance with additional OPD coverage and top-up options. * Life & Accident Cover – Comprehensive accidental and life insurance protection. * Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops. * Volunteering & Development Days – Paid days annually for volunteering or personal growth. * Learning & Development – Annual budget for books, courses, coaching, and more. * WOO (Work Outside the Office) – Work from abroad for up to 90 days annually. * Home Office Setup – Contribution towards setting up your home office * Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement. * Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent). #LI-SW1 TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Maltego

WHY WE NEED YOU Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy, owning the commercial relationship and ensuring their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers. WHAT TO EXPECT Your responsibilities will include: * Ownership of an account portfolio where you are accountable for the performance of each customer.  * Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage.  * Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts. * Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.  * Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account. * Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions. * Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success. YOUR PROFILE IN SHORT * Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety * 5+ years in a B2B Account Management role, preferably in software / cyber security * Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers. * You can lay out clear plans of action on how to achieve meaningful business outcomes for the customer.  * You have great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics with a customer-centric mindset.  * You are a problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer * You seek opportunities with a business and sales mindset to find win/win solutions and grow the pie  * You have an affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools * Fluent in English (written and spoken) WHY YOU WILL LOVE MALTEGO Maltego is a scale-up company. We provide you the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.    Here are some of the reasons why you will love Maltego: * Insights into the daily operations of a fast-growing tech scale-up * Opportunity to quickly take over responsibility and make a direct and long-lasting impact * Motivated and highly international team At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability. LOCATION Remote in the USA REQUIRED DOCUMENTS / INFORMATION Ready to help drive the future of digital investigations? Apply now with your resume and a cover letter highlighting your experience in account management