Marketing Intern – Design & Marketing Lead Support (m/f/d)

DEPT

Senior Programme Manager (m/f/d) Hybrid, Amsterdam, Rotterdam DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Inter Milan, bol.com and Just Eat Takeaway.   JOB PURPOSE We are looking for a Programme Manager. Someone who keeps their head cool, and their projects on fire. You never lose sight of what’s important and bring every project to the next level. In this role, you're capable of perfectly overseeing the opportunities and challenges for our clients. You know how to clearly translate these into an action plan and from there transform any project into a technical success. You’re an effortless communicator, you only need a few words to understand what a client needs. No stakeholder escapes your attention, because your skills in empathy and building a team are unsurpassable. As a potential lead, you challenge a couple of project managers and support them to get the best out of themselves in terms of their professional career and growth, as well as deliverables for the clients.    KEY RESPONSIBILITIES * Be the first point of contact for the client because with your communication skills, you easily win their trust. * Be an important conversational partner for the client on tactical, operational and strategic level. * Facilitate an environment where all team members have everything they need to excel for our clients and reach targets.  * Evaluate development of the team members and in collaboration make personal growth plans. * Sparring partner for all team members to ensure the quality of our work. * Have a cross-functional role that requires a unique combination of business acumen, technical knowledge, project management, communication and leadership skills. * Manage budgets. * Spot and convert opportunities into new projects * Support pitch teams in selling new deals and convincing the client about the added value of DEPT’s way of working. WHAT WE ARE LOOKING FOR * 5+ years of experience as a Program Manager (or a similar role) in a digital agency ; * Leadership experience and willingness to take responsibility as lead of people; * Experience with delivering complex online platforms embedded in the IT landscape from the client, and being able to manage the 3rd parties; * An experienced team builder; * Understanding the technique behind the online solutions we offer and realize. You also speak the language of Designers and Developers; * Experience in working Agile/SCRUM. You also know when NOT to use this method; * An awesome planner and organizer, who is very result oriented. * High working proficiency in English.   WE OFFER * A flexible, hybrid working policy (2 days from the office, depending on location). * 24 vacation days per year and the opportunity to work from abroad for 13 weeks a year.  * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Tacto

YOUR IMPACT Procurement is the single biggest cost position for industrial companies, often 60–70% of revenue. Tacto brings AI to strategic procurement so teams can move faster and unlock savings at scale. But great technology alone isn't enough; the way we show up visually defines how the market perceives us. As (Intern) Videographer & Creative Mind, you bring both sides of the job: the hands that shoot and edit, and the creative mind that figures out what's worth shooting in the first place. You support our Videographer, our Marketing & Growth lead, and our Chief of Staff across our visual creative output: from customer testimonials shot on factory floors to polished product launch videos, from brand films to employer-branding content. Together, you make Tacto's story visible, tangible, and unforgettable. You also get hands-on experience shaping how one of Europe's fastest-growing industrial AI companies looks and feels. YOUR TASKS * Video Production: Working closely with our Videographer, you support the full cycle from concept to final cut. Customer testimonials, product launches, brand content, employer-branding moments, event coverage. You help shoot it, edit it, and ship it. * Format Innovation: You don't just wait for briefs. You pitch ideas too. Short-form, long-form, series, experiments. Together you figure out what works and what's never been done in B2B before. * Product Visualization: New features, new modules, new capabilities: you help turn them into visual stories that customers and the market instantly get. * On-Site Shoots: You pack your gear and go where the story is. Customer visits, trade fairs, offsites: you capture real moments in real environments. Factories, machines, people. * Brand & Design: You help shape how Tacto looks and feels, across every channel, every format, every touchpoint. Consistency meets ambition. * Partnership Elevation: When we team up with Tier 1 organizations, you help build the visual layer that takes it to the next level. * GTM Collaboration: You work across Marketing, Sales, Product, and Customer Value to help turn video into one of the most powerful go-to-market tools we have. YOUR PROFILE * Some hands-on experience in video production, visual content creation, or a creative/design role: student projects, freelance work, a previous internship, whatever built your reel * A portfolio showing end-to-end video work: concept, shoot, edit, delivery * An eye for both industrial aesthetics and clean visuals * Comfortable in tools like Premiere Pro, After Effects, DaVinci Resolve, Figma, or similar * You use AI tools to accelerate your creative workflow * Fluent in English; German is a strong plus * Proactive, self-driven, and thriving in a fast-moving environment * Bonus: experience in B2B/SaaS, manufacturing/industrial content, motion design, or employer branding WHY TACTO * Shape the brand: You won't just execute a style guide. You'll help shape how Tacto looks and feels, with real creative input from day one * Learn from someone doing it: You work closely with Philipp, our Videographer, and pick up the craft hands-on rather than from a course * Two worlds, one story: Industrial reality meets cutting-edge AI software. Few internships let you work across such a visually rich spectrum * Real stories, real impact: Our customers save millions. You'll help capture that impact first-hand on factory floors and in boardrooms * Top-notch team: Founded by CDTM/Berkeley alumni, Tacto is now 100+ motivated, capable people. You'll work closely with Talent & Organizational Development, Marketing, and the GTM team VIDEO EXPAMPLE On Site AI Customer Training OUR BACKGROUND Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing together - part costs, suppliers, materials - is scattered across systems and people. Over 50% of a product's cost originates from suppliers, making procurement the single largest cost lever in manufacturing and the missing connection between the digital and the physical world. Yet it still runs on Excel and legacy systems. We're changing that with our Procurement Intelligence Platform, trusted by hundreds of companies running billions of Euros of material. Based in Munich, we are 100+ passionate builders who are in-office, with high expectations, fast growth, and a lot of fun. We are supported by >€50m from Sequoia, Index, and Europe's leading tech entrepreneurs and industry veterans. WHY IT MATTERS Manufacturing forms Europe's economic backbone, driving a fourth of Europe's GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us, from the machines that build our cities to the medical devices that save lives. But the world is changing. The US dominates the digital world of bits. China is scaling the world of atoms, manufacturing at unprecedented speed and scale. Geopolitics are more uncertain than ever. Europe's strength lies in its deep industrial knowledge through generations of engineering. Manufacturing worldwide runs on European machines and software. But that heritage is only an advantage if we leverage it in the age of AI. Tacto builds the AI that connects Atoms and Bits, empowering our Industrial Base to Stay Stronger and building a lighthouse for European tech. WHAT WE OFFER The people at Tacto are passionate about building the organization, growing themselves, and our product while having fun and being real. We have high expectations, great talent density, and a culture where your ambition, performance, and agency are what count - not where you come from or how big your ego is. You'll grow at the forefront of AI, have real ownership and impact, and be surrounded by the best people in their field who challenge you and make you better every day. That is demanding and rewarding, but that's where we thrive. Besides that you have: * Money: Competitive salary & equity in the company with real upside, so you are invested in our success * Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich * Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers * Time off: 26 + 4 vacation days per year (4 fixed “company rest days”) as well as regular off-sites and team events * Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health * Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children Tacto is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability, or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.   About the role: As a Customer Success Manager, you will be the voice of the customer, ensuring their feedback drives continuous improvement. This role requires a strong analytical mindset and a customer-centric approach, combining data-driven decision-making, automation, and AI-powered solutions to scale customer experience excellence globally. You will own the Net Promoter Score (NPS) program end-to-end and lead the Zero Failure Program, managing a team of two analysts and one intern. You will act as the global point of contact for customer success, partnering closely with local CX teams to improve their initiatives, identifying gaps and opportunities, conducting benchmarks, and delivering strategic and data-driven recommendations. You will take a holistic, cross-functional approach to customer satisfaction, working closely with commercial teams, logistics, product, fintech, and other key stakeholders to drive meaningful and scalable improvements.   What you'll do:  * Lead and govern the global NPS program across 24 countries, including survey design, insight generation, executive reporting, and action tracking. * Own and evolve the Zero Failure Program, ensuring operational failures are consistently tracked, visible, and addressed across all mature markets and functional areas. * Serve as the voice of the customer, ensuring insights and feedback translate into tangible business improvements. * Define, monitor, and standardize customer experience KPIs to identify risks, opportunities, and long-term improvement areas across markets. * Translate customer feedback and behavioral data into prioritized initiatives, product enhancements, and operational improvements. * Build scalable frameworks, playbooks, and governance models to ensure consistent global CX execution. * Provide governance and actionable insights across additional Voice of Customer (VoC) surveys, including: Rate My Delivery, Rate My BDR, Rate My Service, Club B Survey, and App Parity. * Track and implement initiatives aimed at improving app ratings on the Google Play Store and Apple App Store. * Conduct deep-dive analyses on customer behavior, operational failures, and VoC signals to identify root causes, trends, and opportunities for scalable improvements. * Partner with Data and Product teams to leverage advanced analytics and customer data platforms in support of strategic decision-making and customer experience optimization. * Drive the adoption of AI-powered solutions and automation initiatives to improve customer feedback analysis, operational efficiency, and proactive customer experience management. * Explore and implement AI agents and workflow automations to streamline reporting, insight generation, action tracking, and customer communication processes. * Leverage large-scale customer and operational datasets to proactively identify risks, predict customer pain points, and recommend preventive actions.  What you'll need:  * Experience in customer satisfaction, NPS, and VoC program management. * Comprehensive understanding of multiple business areas, including product, logistics, finance, customer support, technology, and sales. * Strong analytical and problem-solving skills, with the ability to conduct deep dives into customer behavior, operational performance, and VoC data. * Hands-on experience with data analysis environments and tools such as Databricks, SQL, or similar analytics platforms. * Familiarity with AI, automation, and agent-based solutions applied to customer experience, operational efficiency, or business process optimization. * Ability to work with large and complex datasets, ensuring data quality, governance, and actionable interpretation of results. * Hands-on experience with customer feedback and communication platforms (e.g., Medallia, Braze). * Ability to analyze complex data sets and translate insights into clear, actionable strategies. * Advanced skills in Excel and PowerPoint for analysis and executive-level storytelling. * Ability to lead, influence, and align stakeholders at all levels of the organization. * Experience in project management as a plus, particularly in cross-functional, global initiatives.  * Advanced English skills. What we offer  • Performance-based bonus*  • Attendance bonus*  • Private pension plan  • Meal allowance  • Casual office and dress code  • Days off*  • Health, dental, and life insurance plans  • Discounts on medications  • Partnership with WellHub  • Childcare assistance  • Discounts on Ambev products*  • Clube Ben partnership  • Scholarship program*  • School supplies support  • Language learning platforms and training  • Transportation allowance  *Applicable rules apply.