Voice AI Test - Project Manager

Bcg

THIS IS A FAKE JOB. DO NOT APPLY UNLESS YOU ARE A GREENHOUSE EMPLOYEE. THIS IS FOR TESTING PURPOSES ONLY. ASSOCIATE CUSTOMER SUCCESS MANAGER About the Role You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people. What You'll Do * Manage a book of business, primarily SMB or Mid-Market accounts * Run regular check-ins with customers to review product adoption, surface issues, and align on goals * Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off * Partner with Sales on renewals and expansions for your accounts * Escalate product feedback to internal teams with the context needed to act on it * Support customers through new feature rollouts and product changes What We're Looking For * 0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail * Strong written and verbal communication; you're comfortable leading a call and following up clearly in writing * You're proactive — you don't wait for a customer to tell you something is wrong * Comfortable with data; you can look at a usage dashboard and draw a conclusion from it * Organized enough to juggle 30-50 accounts without dropping context * Bachelor's degree or equivalent experience Nice to Have * Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.) * Familiarity with SaaS products or B2B environments hii $50,000—$55,000 USD IF YOU DO APPLY, YOUR APPLICATION WILL BE DELETED.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Content Manager Adyen is looking for a strategic, hands-on and collaborative senior content manager to own and evolve Adyen’s editorial voice across APAC. You will define how Adyen’s story is told in one of the world's most dynamic fintech landscapes. You will set the standard for how content drives commercial impact, brand authority, and audience growth in the region. This role is focused on owning the strategy, execution, and continuous optimization of Adyen’s content marketing in APAC. You will act as the regional authority on content — setting direction, elevating quality, and ensuring all output ladders up to measurable business impact. You are a master storyteller who can pivot from writing technical white papers to crafting high-engagement LinkedIn posts, with a strong commercial mindset ensuring every piece of content serves a purpose. WHAT YOU'LL DO * Regional content and market entry strategy: Own and evolve Adyen’s APAC content roadmap. Identify strategic opportunities and define how we show up across markets, creating localized content strategies that resonate across diverse regulatory and cultural environments. * AI & scalability: Leverage AI to scale output and improve efficiency. Build smarter workflows without compromising quality. * Social & thought leadership: Own APAC’s social and thought leadership strategy, with a focus on LinkedIn. Define what high-performing looks like, develop social-first content, and grow our audience through meaningful engagement that strengthens Adyen’s authority in B2B. * Content creation (including video storytelling): Lead by example with high-quality, hands-on creation. Write and edit across formats — from reports and case studies to video, social, and campaign assets. Partner closely with creative teams to develop compelling video narratives, craft strong hooks that capture attention early, and ensure content is optimized for short-form, platform-first consumption. * Platform & media insight: Stay ahead of B2B media trends, platform shifts, and audience behaviors. Turn insights into clear strategic direction, refining formats, tone, and distribution to maximize impact. * Stakeholder partnership: Act as a strategic partner to marketing, product, commercial, and agency teams. Shape briefs, influence direction, and elevate the quality and effectiveness of content across the business. * Project management: Set the standard for execution. Run multiple complex projects with clear plans, strong prioritization, and consistent on-time delivery. * Global to local: Own the adaptation of global content for APAC. Ensure it lands locally while staying true to Adyen’s tone of voice — and identify opportunities to strengthen regional relevance. * Agency management: Own agency and freelancer output. Set clear expectations and ensure consistent quality, speed, and brand alignment. * Performance and optimization: Define success metrics and use data to continuously improve performance, SEO, and engagement. Turn insights into action. * Innovation: Continuously test new formats, channels, and approaches to keep Adyen’s content fresh, relevant, and ahead of the market. WHO YOU ARE * Experience: 8+ years in content marketing, editorial, or strategic copywriting, ideally within B2B tech, fintech, or financial services. You bring a strong track record of owning and evolving content strategy, not just executing against it. * Strategic mindset: You think beyond individual assets and understand how content drives business outcomes. You can connect content initiatives to broader marketing and commercial goals, identify opportunities, and prioritize where to play. * AI fluency: You are comfortable using AI as part of your workflow to scale output, improve efficiency, and enhance creative quality — while maintaining strong editorial standards. * Social and LinkedIn expertise: You understand how to build authority and engagement on LinkedIn. You know what performs, why it performs, and how to consistently create content that drives meaningful interaction and audience growth. * Video storytelling experience: You have experience shaping compelling video content — from developing narratives to crafting strong hooks that capture attention early. You understand what works in short-form, platform-first video and can partner effectively with creative teams to bring ideas to life. * Media and content ecosystem fluency: You have a deep understanding of the evolving media landscape and how B2B audiences consume content across platforms — from long-form reports to short-form, social-first, and video-led formats — and know how to adapt content accordingly. * Master storyteller: You have strong editorial judgment and a journalistic mindset. You know how to find the angle, simplify complexity, and turn technical topics into clear, compelling, and differentiated stories. * Audience-centric: You are deeply curious about your audience. You actively seek to understand the motivations, behaviors, and pain points of merchants across industries, and use these insights to create relevant and high-impact content. * Strong owner and collaborator: You thrive in a fast-paced, flat environment and take full ownership of your work. You’re comfortable working independently while also influencing stakeholders and collaborating across teams, agencies, and freelancers to raise the bar on output. * Operational excellence: You have strong project management instincts and a proven ability to manage multiple priorities, meet deadlines, and deliver consistently high-quality work while remaining open to iteration and feedback. * Some domestic and international travel is required Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration  THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Senior AEM Business Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4-6 years of experience, a growth mindset and a drive to make a lasting impact. The Senior Business Analyst serves as a liaison between the business, product owners & technical team to enable business capabilities through technical solutions. This person works closely with the Product Owner and Technical Leads to help them understand and articulate their goals, objectives, and solutions. The BA is responsible for verifying technical requirements are accurate and following the DoR before sending it to the team for development. The BA understands system implications and dependencies are understood.  Supports product owners by helping them analyze the business domain, and by grooming/prioritizing the work backlog based on business value.   You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  ROLE RESPONSIBILITIES * Identifies, defines & analyzes technical (and potential functional) requirements  * Must be able to articulate requirements from both the technical & business user perspectives  * Effectively communicates with the development team, and product owners/manager to analyze the needs of technical requirements  * Analyzes and assesses requirements to identify upstream and downstream systems and process impacts to proactively communicate impacts, risks, and solutions to all cross-functional teams  * Manages requirements traceability and tracks requirements status throughout the project/sprints  * Develops user manuals associated with the applications and conduct user training as needed  * Partners with the solutions (technical team) to understand the feasibility of requirements & how they would function  * Proposes best practice–based solution approaches for business requirements, rooted in the capabilities of Adobe Experience Manager  * Analyzes integrated end-user functionality into requirements for content management and external data providers  * Supports backlog prioritization by understanding dependencies across requirements and epics  * Suggests areas for improvement in internal processes and provides possible solutions  * Contributes to the development of test scenarios/test cases and testing activities necessary to achieve quality and complete system implementations.  * Ensures a smooth transition from Project to Support with necessary documentation.  * Constant communication between the client, project manager, and tech team  * Documentation – This person will be responsible for documenting, and ensuring that all project-related information is accessible and up-to-date for all stakeholders.  * Gather and Analyze Requirements: Requirement gathering and issue tracking, ensuring that every client's voice is heard and documented effectively.  MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 4-6 years of experience working with technical teams and solving requirements  * Confident approach to business and technical requirement gathering including workshops  * Must be able to lead & guide user flows & share with teams  * Must have worked on large-scale implementations on Adobe Experience Manager, including Enterprise DAM projects on AEM Assets  * Must be familiar with usage of an AEM Assets Enterprise DAM through integrations for asset distribution and intake  * Must have experience with metadata and taxonomy management including content migration for digital assets in AEM  * Must have worked with Adobe Dynamic Media and its advanced features like Smart Crop  * Must be proficient in content operation processes, including governance, migration, and permission models  * Hands-on experience in work management and business processes with Adobe Workfront is a plus  * Familiarity with modern authoring approaches in AEM including Universal Editor for Edge Delivery Services is a plus  * Experience with solutions of the broader Adobe Experience Cloud is a plus  * Adobe Certified AEM Assets Digital Librarian Professional certification is a plus  * Adobe Certified AEM Business Practitioner Expert certification is a plus If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   This is a full-time position based in Montreal and Toronto. The offered salary range is $110,000 to $130,000 annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.