Solutions Engineer - Presales (m/f/x)

Eye Security

People Business Partner Most HRBP roles ask you to run processes someone else built. This one asks you to build them, with managers who are still learning to lead and specialists who know exactly how rare they are. If you need a mature organization around you to do your best work, this isn't it. If you get energy from building one, keep reading! About Eye Security Eye Security is a fast-growing international cybersecurity scale-up providing cutting-edge security solutions with embedded cyber insurance to organizations across Europe. Headquartered in the Netherlands, we're over 170 FTEs and continuing to grow internationally. We combine advanced technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team brings together talent from intelligence, military, tech, and consulting backgrounds all united by one mission: making enterprise-grade cybersecurity accessible to every business, not just the big players. The role You'll be the People Business Partner for our core business: security operations, incident response, customer support & onboarding, and project management. It's the most varied population in the company working students running shift rosters next to deeply specialized senior engineers, and managers at very different stages of their leadership journey. That mix is exactly why this role needs presence more than years. You'll coach first-time managers on the basics one hour and challenge C-level on a strategic call the next. You'll need to be comfortable doing both and to enjoy it. And here's what makes this role bigger than the title: alongside the partnering work, you'll get to build things most HRBPs only inherit. Redesigning our performance cycle, rethinking benefits, shaping how development works here. You'll lead them yourself, start to finish, and see them land in the business you partner with every day. What you'll do - Be the trusted partner for leaders in security operations and customer support coaching, challenging, and advising at every level of maturity, up to and including the executive team - Be visible. This is an office-first organization where face-to-face matters you'll be on the floor in The Hague, listening to what's actually going on, not partnering from a distance - Build and lead People projects end to end think redesigning the performance cycle,refreshing benefits, or building a development approach from scratch from first idea to something that sticks, while your HRBP work keeps running - Handle the real side of employee relations: complex cases, conduct issues, working with external counsel when needed. You've seen the ugly cases and you don't flinch - Apply Dutch labor law hands-on in day-to-day decisions, and know when to bring in an expert - Work as part of a small, tight People team everyone picks things up, and so will you What we're looking for - HRBP experience in a scaling environment - Strong stakeholder management and the presence to challenge back including senior leadership without becoming the policy police - A track record of hands-on project leadership: you've owned People initiatives from design to rollout yourself, not coordinated them from the sidelines - Genuinely comfortable with ambiguity: our problems don't come with a manual, and you'd rather solve them creatively than wait for one - Hands-on, working knowledge of Dutch labor law - Fluent Dutch (native not required) and professional English - Based in the Netherlands and happy with office-first: minimum 1 day per week in The Hague, ideally 3 What we offer - Real impact: help build the People foundations of a company protecting businesses across Europe, alongside colleagues from intelligence, military, tech and consulting backgrounds - Tuesday lunches and Thursday borrels weekly founder's update included - Quarterly get-togethers and an annual company-wide retreat (Spain, Portugal, Italy…) - Generous time off, including wellbeing days, floating holidays and a volunteering day - Competitive base salary and company stock (ESOP) - MacBook Pro or Dell XPS, plus iPhone or Samsung

Eye Security

About Eye Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. Your Role at Eye * You will own and manage full sales cycle from discovery to closing. * You will act as the primary point of contact for assigned partners (broker and MSP), ensuring strong engagement, enablement, and deal progression. * You will build and maintain pipeline mainly through partner engagement and follow-up on marketing and partner leads. * You will apply solution selling principles: identify customer pain points, sell the value of minimizing risk, and articulate why Eye’s solutions are worth the investment. * You will recognize opportunities for market growth within your assigned region and partner ecosystem. * You will collaborate with Product and Marketing teams and represent Eye at industry events. Who You Are * You have experience in a commercial development role, with exposure to cybersecurity or software sales and a solid foundation in customer discovery, qualification, and value-based conversations. * You are eager to learn about selling IT infrastructure solutions or managed services and understand how value can be created through reliability, risk reduction, and business continuity, not just cost. * You demonstrate good interpersonal skills and are comfortable building relationships with customers and internal or external partners. * You have an interest in structured sales methodologies (e.g. MEDDPICC or similar) and are motivated to apply them in practice. * You are proactive, motivated, and take ownership of your work, with a strong willingness to learn and grow in a sales role. * You are fluent in English and Dutch (spoken and written) and willing to travel up to 20% of the time. What we offer * You will become part of one of the fastest growing cybersecurity scale-ups in Europe. * You will play a key role in building an innovative cybersecurity product line where we combine effective cybersecurity with cyber insurance on a global scale. * An attractive remuneration package and bonus. * Company car and “floating holidays” for additional time off. * MacBook or Windows Laptop and iPhone or Samsung company phone. * Strong support for your personal and professional development. * Regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.

Eye Security

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do * Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. * Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. * Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. * Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. * Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring * You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. * You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. * You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. * You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. * You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. What We Offer * A meaningful mission: protect organizations across Europe from real-world cyber threats. * A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. * Full ownership of a strategic function in a high-growth cybersecurity scale-up. * Weekly lunches (NL) and Thursday socials to stay connected. * A generous time-off policy, including wellbeing and volunteering days. Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.