Customer Relationship Executive/Manager

Goodstack

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A CUSTOMER SUCCESS MANAGER (NORTH AMERICA)! We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack. You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross-sell process. You’ll work closely with Implementation (during handover), Solutions (when technical depth is required), and RevOps (to keep reporting, customer health, and forecasting disciplined). You’ll operate with clarity and control – reducing noise for customers while increasing value over time. AS A CUSTOMER SUCCESS MANAGER, YOUR MISSION WILL BE TO: * Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. * Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. * Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. * Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. * Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. * Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. * Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. * Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. * Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. * Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos. AFTER 12-18 MONTHS, SUCCESS WILL LOOK LIKE: * Your book of business is healthy, stable, and adopting – with clear value metrics and stakeholder alignment. * Renewal cycles are run early and cleanly, with high retention and minimal escalations. * You consistently grow existing customers through upsell (usage, volume, geography, terms) based on value delivered. * You surface high-quality cross-sell opportunities that convert because they’re well qualified and well timed. * Customers describe Goodstack as organized, responsive, and commercial – with a “one team” experience. * You are trusted internally as someone who runs accounts with discipline and judgment. * You’ve built a repeatable success rhythm that others can learn from and replicate. THIS ROLE IS A PERFECT MATCH FOR YOU IF YOU HAVE: * Commercial and customer led: You care about retention and growth, and you know how to do both without damaging trust. * Highly organized: You run tight cadence, clean documentation, and predictable outcomes across multiple accounts. * Confident in renewals: You can handle negotiation, procurement, and stakeholder alignment without hesitation. * Outcome driven: You focus on measurable adoption and value, not activity for activity’s sake. * Calm under pressure: You manage escalations and conflicting stakeholder priorities with composure. * Clear communicator: You simplify complexity and keep customers aligned without overloading them. * Proactive: You anticipate issues before they become problems and act early. * Collaborative: You know when to pull in Implementation, Solutions, or the AE – and when not to. * High standards: You deliver a premium experience consistently, even at pace. * Mobile: Willing to travel across North America and to London several times a year. IDEAL EXPERIENCE: * 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. * Proven ownership of renewals and commercial negotiations in enterprise environments. * Strong track record driving adoption and value realization across complex stakeholder groups. * Experience supporting high-touch enterprise programs with technical or operational complexity. * Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. * Strong use of structured customer success frameworks (success plans, health scoring, QBRs). * Evidence of progression and increasing responsibility in fast-growing environments. * Based in Central or Western North America, with flexibility to travel regularly. BONUS IF YOU HAVE KNOWLEDGE OR LOVE OF: * Corporate giving, CSR, philanthropy, or nonprofit ecosystems. * Working with HR/People, CSR, or Corporate Affairs teams. * Multi-product SaaS platforms with workflow-heavy implementations. * Operating in Slack-based customer environments. * Translating customer insight into structured product feedback. 🇺🇸 WHAT YOU CAN EXPECT UPON JOINING OUR TEAM 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more ABOUT US Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

Swedish Nutra AB

Sales Account Executive B2B Swedish Nutra AB - Malmö, Sweden About Swedish Nutra Swedish Nutra is a Malmö-based family company and one of the Nordics' leading manufacturers of premium liquid vitamins and nutritional supplements. We offer private label/ white label production and are the makers of the Swedish Collagen and Swedish Nutra brands, sold in over 37 countries worldwide. We're a fast-growing business with global distribution, a warm and international team, and an enterprising environment where people get real room to develop and grow. As we scale, we're looking for a Sales Account Executive to join our team and help us grow and maintain our B2B sales across EU/UK and selected export markets. About the role This is a sales-driven B2B role. You'll be the day-to-day contact for our customers: answering warm sales leads (inquiries), processing orders, and managing your own accounts. Spotting opportunities, upselling, and turning inquiries into orders. Our customers are a wide range of clients from small entrepreneurs to the largest chains located mostly through the EU and UK but also in other countries. You'll know our product range inside out and use that knowledge to help customers buy well. It's a hands-on role for someone who takes ownership and works independently. What you'll own Inbound sales: handling sales inquiries, customer accounts, actively driving sales and upsells in your daily customer contact Orders: processing accurately and following through to delivery with our logistics team Product knowledge: knowing our range well enough to guide every customer to the right products Customer satisfaction: making sure our customers are satisfied and support customer retention. What we're looking for Strong communication and people skills. You build customer relationships easily and keep them A natural drive to sell: you enjoy finding opportunities and closing them Problem-solving skills and attention to detail A strong work ethic and the ability to work independently A basic understanding of logistics (you don't need to be an expert) Fluent English: our working language. Additional languages are a plus given our international customer base 1+ years in a customer-facing role (customer service, account management, or sales). What we offer A full-time role in a fast-growing international company with global distribution An opportunity if interested in outbound sales and you meet the performance metrics required and are hitting your targets. Real responsibility for your own accounts and results from day one A warm, collaborative workplace in Malmö and room to grow as the company grows Competitive salary (Base salary + Commission) How to apply Send your application to hr@swedishnutra.com Important: add job title "Sales Account Executive" in the subject line when applying. Please include your CV and a personal letter. Answer this question in your personal letter: “In a few sentences, tell us about a time you turned a routine customer contact into a larger sale.” Start date: 1 September 2026 Workplace: Swedish Nutra AB, Lodgatan 19, 211 24 Malmö. Selection is ongoing: apply as soon as you can.

Fonoa

At Fonoa, we are transforming how digital-first companies stay tax-compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance, and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax-compliant.   Role description: As a Strategic Account Executive specializing in Tax Technology, you will be a critical Commercial team member, driving revenue and contributing to our growth through a land-and-expand model. Your mission is to execute our sales strategy for our Ideal Customer Profile (ICP) across software, marketplaces, and digital services accounts in tax technology. With a select portfolio of targeted, strategic accounts, you’ll focus on net new and expansion business opportunities, cultivating deep relationships and expanding our footprint within each account. You will manage the entire sales lifecycle from prospecting to deal closure and ongoing account management.  Your role will also support refining our sales processes, meeting performance metrics, and accelerating revenue growth.    What you will do :    Sales & Prospecting: * Generate a new sales pipeline from prospecting activities into buyer personas such as Head of Tax, CFO, Tax Manager, etc. * Manage live opportunities through an enterprise sales process using our Winning by Design (SPICED) or MEDDPICC sales methodology. * Develop and present value-driven pricing quotations. * Collaborate with clients to establish clear ROI metrics and generate comprehensive impact case studies. * Foster deep relationships with a range of senior stakeholders and clearly position our value proposition of providing an API-driven tax solution that helps companies with compliance, fine mitigation, and scalability around the world.   Customer Relationship Management: * Craft strategic plans and conduct QBRs with customers, unlocking clear upsell and cross-sell roadmaps and solution planning for the next 12-18 months and beyond. * Uphold accurate Salesforce hygiene, including comprehensive meeting notes and deal forecasting.   Team Collaboration: * Coordinate with the wider project team, maintaining a clear internal communication cadence. * Operate with autonomy, swiftly grasping customer needs and pain points.   Requirements: * Extensive experience as a Strategic Account Executive * Proven track record in selling complex Enterprise B2B SaaS/API solutions that address a unique business problem. * Strong experience in using Salesforce to manage and forecast your business. * Ability to implement and adhere to structured sales processes and methodologies. * Exceptional talent for cultivating client relationships and devising strategic plans. * Highly coachable and eager to adapt and learn. * Excellent communication skills, both verbal and written. * Experienced in value-based pricing strategies and using Return on Investment/ Business Cases   Top Traits: * Hunter/ New Business focused  * Tech/ Software Sales background * Deep enterprise-level deal experience  * Experience selling into senior finance personas within the software/ digital vertical  Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $160,000 - $185,000 + commission + equity + benefits, and represents Fonoa’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor. To learn more about life at Fonoa and our benefits, please visit fonoa.com/careers. Additional Information Equal Opportunity Statement At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, military or veteran status, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender expression or identity, sexual orientation, citizenship, or any other legally protected status. Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals. If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us via email at people-ops@fonoa.com and describe the specific accommodation needed due to a disability-related limitation. Examples of reasonable accommodations include, but are not limited to: * Receiving application materials in an alternate format * Conducting interviews in an accessible location * Being accompanied by a service animal * Having a sign language interpreter present during interviews We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel. Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is: * In response to a formal complaint or charge * In furtherance of an investigation, proceeding, hearing, or legal action * Consistent with Fonoa’s legal obligations to disclose such information   As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.