Director, Account Management

Coupang

Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. Role Overview     This is a position that assists the head of Rocket Now Japan in establishing Rocket Now Japan's EHS policies and goals, conducting EHS performance improvement activities, education, and audit, and guiding and advising employees to create a mature safety culture, responding preemptively to legal matters, and performing safety and health management tasks to create a safe and pleasant working environment for workers.   What You Will Do  Job Description 1. Application of laws and regulations * Must understand the laws and regulations related to occupational safety and health/hygiene, and the ability to operate procedures and systems required by relevant laws and regulations * Establish the standard procedures/guidelines for occupational safety and health/hygiene and management of compliance with laws and regulations   2. Occupational safety and health/sanitation management * Formulate and manage policies on occupational safety and health/hygiene to prevent industrial incidents * Implement, evaluate and improve measures for occupational safety and health/hygiene * Conduct risk assessment and measures based on the results * Conduct occupational safety and health/sanitation education and take measures to maintain the health of workers * Manage medical checkups and stress check and promote the health maintenance activities * Organize and manage the health/hygiene committee (衛生委員会) * Investigate the root cause of industrial incidents and implement measures to prevent recurrence * Manage fire prevention in the workplace * Inspect and maintain the emergency kits and the fire prevention equipment, etc * Statistics on workers' injuries and illnesses, resulting deaths, absences and transfers * Record and maintain occupational safety and health/hygiene data   3. Communication * Organize occupational safety and health/hygiene issues and work closely with stakeholders * Perform direct or indirect job of business-related government agencies      Basic Qualifications    * Type 2 Health Supervisor License or Type 1 Health Supervisor License or Hygiene Engineering Hygiene Supervisor License * A person deemed to have the necessary knowledge and experience as a person who has completed fire prevention management classes or as a fire prevention manager (a person prescribed in Article 3 -1- 1 (b), (c) of the Enforcement Decree of the Fire Protection Act and Article 2 of the Enforcement Rules of the Fire Protection Act) * Native or having a equivalent to Native level Japanese capability  * At least 5 years of experience in EHS * Experienced in responding to government agencies, such as the Labor Office and the Fire Department, etc    Preferred Qualifications    * Experience in manufacturing, or logistics and delivery industries * Experienced EHS experience in multinational companies * Capability of proactively communicating with the stakeholders, self learning and demonstrate the problem solving.    Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Working Conditions  * Employment Type: Full time permanent employment * Probationary Period: 3 months  * Other details will be provided separately     Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. * Details will be provided separately after receiving your application by email and/or during the job interview.

Coupang

Position Director, Account Management (Enterprise)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  The primary mission of the Rocket Now Enterprise team is to strengthen strategic partnerships with key enterprise clients across the food delivery industry, while proposing solutions that drive long‑term and sustainable growth. This role plays a critical part in expanding and scaling the Enterprise business by developing sales strategies for major enterprise accounts, leading contract negotiations, managing relationships, and maximizing customer value whilst managing a team. Beyond managing key accounts, you must be able to analyze diverse data sets to identify growth opportunities and elevate overall team capability and performance through outstanding people leadership and organizational management.   What You Will Do * Own and execute the Rocket Now Enterprise sales strategy, driving sustainable revenue and profit growth across key enterprise accounts through structured account planning, pipeline management, and commercial execution. * Lead strategic relationships with major corporate clients, building long‑term partnerships with senior decision‑makers, understanding complex client needs, and positioning Rocket Now Enterprise as a critical growth partner. * Design and deliver customized enterprise solutions, including contract structuring, pricing, service models, upselling and cross‑selling initiatives, to maximize customer value, retention, and lifetime revenue. * Scale and manage the Enterprise Account Management organization, setting clear targets, establishing KPIs, coaching high‑performing teams, and continuously strengthening consultative sales capabilities. * Leverage data and insights to identify growth opportunities, analyzing customer performance, behavioral trends, and commercial metrics to improve account outcomes and inform strategic decisions. * Drive cross‑functional execution across Product, Operations, and Marketing, ensuring seamless delivery of tailored enterprise solutions and alignment around strategic customer priorities. * Identify and incubate new enterprise business opportunities, contributing to Rocket Now’s long‑term growth by expanding partnership models, categories, and revenue streams.   Basic Qualifications * 12+ years of progressive professional experience, including a minimum of 7 years in B2B sales and/or enterprise account management, with demonstrated ownership of complex, high‑value accounts. * Proven success driving enterprise partnerships, including contract negotiation, commercial structuring, and sustained revenue growth with large or strategic customers. * Strong customer‑centric mindset, with exceptional negotiation, communication, and interpersonal skills to influence senior stakeholders and build trusted, long‑term relationships. * Excellent strategic execution and prioritization skills, with the ability to manage multiple concurrent initiatives, balance competing priorities, and deliver results in fast‑moving environments. * Highly analytical and solutions‑oriented, able to anticipate risks, diagnose problems, and apply structured thinking to address business and project‑level challenges. * Passion for continuous improvement, with a track record of optimizing processes, policies, and ways of working to support scalable growth. * Strong cross‑functional collaborator with global communication capability, fluent in Japanese with business‑level English to operate effectively across diverse internal teams and international stakeholders.   Preferred Qualifications * Sales experience in e‑commerce, quick commerce, O2O, or platform‑based companies * Experience driving rapid growth and results in a startup or scale‑up environment * Experience related to the delivery or logistics industry * Business‑level fluency in English     Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Datadog

Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed. TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region. At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU'LL DO: * Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth. * Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery. * Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition. * Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter. * Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams. * Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities. * Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted. * Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes. * Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.   WHO YOU ARE: * 8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount. * Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs. * Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center. * Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike. * A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently. * 3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team. * Willing and able to travel up to 50% of the time across the EMEA region.   BONUS POINTS: * Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales. * Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA. * Hands-on experience with Datadog or other leading cloud monitoring and observability platforms. * Multilingual or deep experience navigating multi-cultural teams across EMEA markets. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. BENEFITS AND GROWTH: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.