Manager 2, Premier Support Engineering

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Technical Account Management (TAM) Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.   The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome.  You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.  What you’ll be doing: * Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing * Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity * Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions * Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items * Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices * Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations * Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity * Analyse trends, identify areas for improvement, and take action to optimise customer outcomes * Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience * Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach Requirements: * 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience. * At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space * Native-level Japanese proficiency with excellent communication and reading comprehension skills. * Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations. * Familiarity with the following core CIAM areas or technical competencies:  * Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0) * Consuming APIs and HTTP request methods * High-level understanding of custom consumer and SaaS apps, both web and native * Passion for learning cybersecurity principles for IT and consumer applications * Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use * Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices * A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives * Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills * Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec * Ability to influence customer behaviour & health metrics across a portfolio of customers   #P24888_3375767 #LI - hybrid The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

STEM Healthcare

Job title: Junior Business Analyst/ Business Analyst Job Type: Permanent, full time Reporting to: Business Analyst Manager Location: Office based – Tokyo Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our STEM team uses benchmarking through AI-enabled and evidence-based approaches to drive alignment resulting in accelerated performance. Serving clients across brand & commercial, Medical Affairs & sales, our expertise includes data, research & insights (proprietary benchmarking data), strategic brand alignment, and sales & MSL performance benchmarking. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward.  Job purpose: We are looking for a highly analytical and data-driven graduate to join us in the business analysis team. The role will help you to develop a solid understanding of the pharmaceutical industry, strong quantitative and qualitative analytical skills, and to gain a unique insight into best practices across the industry. As a member of the analysis team, you will have great visibility and exposure to senior directors in the company and the opportunity to take on a high level of responsibility for project delivery early-on in your career. You will be supported by an experienced analyst team through your development and training and be expected to collaborate and offer new insight within a close-knit team environment. Key Responsibilities:  * Managing multiple client projects and their timelines to meet both internal and client’s deadlines. * Collaborating with Project leaders and other analysts to interpret data and formulate action plans and recommendations for clients. * Analysing data from multi-sources using quantitative and qualitative methods to derive insights. * Pressure testing data and identifying areas for investigation and training. * Building and maintaining MS Excel databases from source data. * Produce high quality presentations and other deliverables for clients using PowerPoint. * Supporting members in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects. Essential Requirements: * The ideal candidate must have an Economics or Science based degree in subjects with numerical emphasis (such as Chemistry, Physics, Mathematics, Engineering etc.) * A few years of experience in a similar analysis or sales job within the pharmaceutical industry is preferable. * Strong communication and multi-tasking skills to handle multiple projects with different stakeholders. * Advanced Level experience in using Excel and PowerPoint. * Proactive individual with drive and ambition, a strong work ethic to grow in a dynamic environment with good opportunities to help develop and further the business as a whole.   About Ignite STEM: Ignite STEM is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance. STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals. Vision:  To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines Mission: To accelerate high performance Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring   Find us here:STEM | Global Leader in Strategic Brand Alignment Website: www.inizioignite.com.  Ignite STEM  is an equal opportunity employer.  Ignite STEM will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. Ignite STEM only employs individuals with the right to work in the country/ies where the role is advertised. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Coupang

Position Chief Privacy Officer (Director, Security Engineering)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Digital Trust Leader based in Taiwan, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).   What You Will Do * Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards. * Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation. * Drive privacy reviews and impact assessments across products and business operations in Japan. * Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation. * Partner with KR and TW regional teams to implement and localize privacy and security programs. * Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC). * Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture. * Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.   Basic Qualifications * More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams. * Strong understanding of privacy and security related regulatory requirements in Japan, including APPI. * Experience in privacy review and incident management. * Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization. * Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges. * Fluent-level Japanese and business-level English.   Preferred Qualifications * Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist. * Experience in engaging with government or regulators on privacy/security topics. * Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering. * Background in e-commerce or cross-border environments.   Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.