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Technical Customer Support Lead - Stockholm or London

Tandem Health

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is building technology that helps clinicians work more effectively, safely, and sustainably. As we scale, we want our support experience to be fast, reliable, and increasingly automated. Today, much of our clinician support is handled manually, with trained clinicians and internal teams responding to questions through Intercom. We are looking for a Technical Customer Support Lead to improve this. In this role, you will leverage the latest developments in AI to build a tech-enabled customer support function that is as automated as possible, while still maintaining excellent clinician satisfaction and clear human escalation paths when needed. You will own and improve our support setup in Intercom, creating better triage, automation, documentation, routing, and escalation processes. Your work will help clinicians get faster, higher-quality support, while giving our Engineering and Medical Operations teams more time back. This role is based in Stockholm and requires strong Swedish and English language skills. You will support clinicians in Sweden as well as other markets, including the UK. WHAT YOU WILL DO * Build an AI-enabled first line of support for clinicians, using Intercom and other tools to automate common questions and workflows. * Own and improve our Intercom setup, including inbox structure, workflows, bots, macros, tagging, routing, and reporting. * Create a clear triage and escalation system so support issues are prioritised and routed to the right team. * Identify recurring support themes and turn them into automation, help centre content, playbooks, or product feedback. * Work closely with Product & Engineering and Medical Operations teams to resolve issues and reduce manual support load. * Build and maintain support documentation, internal guides, clinician-facing content, and troubleshooting workflows. * Define when support should be automated, when a human should step in, and when issues should escalate. * Track support performance, including response times, resolution times, automation rate, escalation rate, and clinician satisfaction. WHAT YOU BRING * Experience in technical support, customer operations, support operations, product operations, or a similar role. * Strong interest in AI and automation, with excitement about applying new tools to real operational problems. * Experience working with Intercom or a similar customer support platform. * A technical mindset: you can investigate issues, understand product behaviour, and work effectively with Product and Engineering. * A systems mindset: you do not just want to answer the same question repeatedly; you want to build a better support system. * Strong written and verbal communication skills in Swedish and English. * Good judgement around when to automate, when to involve a human, and when to escalate. * Comfort creating documentation, workflows, playbooks, and support processes from scratch. * A strong customer focus and care for delivering a high-quality clinician experience. BONUS POINTS * Experience building AI-powered or highly automated support workflows. * Experience with Intercom Fin, Zendesk AI, Ada, Decagon, Sierra, ChatGPT-based workflows, or similar tools. * Experience in healthcare, clinical operations, regulated products, or other safety-sensitive environments. * Familiarity with support analytics, product feedback loops, bug reporting, or QA processes. * Experience helping a support function move from manual and reactive to structured, scalable, and automated. LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in either Stockholm or London (with strong preference for Stockholm) where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Software Engineer - Audio

Tandem Health

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! ABOUT THE ROLE You're the kind of engineer who gets curious when things don't behave as expected. When audio drops, latency spikes, devices behave inconsistently, or streams become unreliable, you want to understand why. You've spent time building systems where audio and real-time media matter. Maybe you've worked on streaming platforms, communication products, podcasting infrastructure, video conferencing, live broadcasting, or other media-heavy applications. You've seen the challenges that come with real-time systems and know that delivering a seamless experience requires careful engineering across the entire stack. At Tandem Health, you'll help build and scale the audio infrastructure powering millions of healthcare conversations. From device capture and streaming to transcription and AI-powered documentation, you'll work on systems that need to be reliable, low-latency, and production-ready at scale. This is a highly impactful role where you'll work closely with product, AI, and platform teams to ensure that every conversation reaches our systems with the quality and reliability needed to support clinicians across Europe. WHAT YOU WILL DO * Build and improve the systems that power real-time audio streaming throughout our platform. * Work across the full media pipeline, including device capture, buffering, transport, streaming, transcription, monitoring, and quality assurance. * Design and operate reliable, scalable infrastructure capable of handling large volumes of real-time audio data. * Investigate and solve challenging production issues related to latency, connectivity, audio quality, and device compatibility. * Collaborate with engineers across frontend, backend, infrastructure, and AI teams to build seamless end-to-end experiences. * Improve observability, testing, and tooling to ensure our media systems remain stable as we continue to scale. * Help shape technical direction and engineering best practices for real-time media systems at Tandem. WHAT YOU BRING * Experience building and operating production systems involving audio, video, streaming, or other real-time data. * Strong software engineering fundamentals and experience building reliable backend systems. * Familiarity with technologies and protocols commonly used in real-time media systems such as WebRTC, RTP, RTCP, WebSockets, streaming infrastructure, or similar technologies. * Experience troubleshooting performance, latency, reliability, and scalability issues in production environments. * A systems-oriented mindset and a strong desire to understand how things work beneath the surface. * Ability to work across multiple layers of the stack and collaborate effectively with engineers from different disciplines. * Strong communication skills and a pragmatic approach to solving complex technical problems. BONUS POINTS: * Experience working with large-scale audio processing pipelines. * Experience with speech-to-text, transcription, or conversational AI systems. * Experience building products where audio or video is a core part of the user experience. * Experience with frontend development in React and TypeScript. * Experience with C# and Windows-based development. * Experience working in healthcare, regulated environments, or other reliability-critical domains. LOCATION We believe the best ideas happen when we’re together. This role is based in our vibrant HQ in the Epicenter building in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture. HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: 1. Screening interview with Talent Acquisition 2. Technical interviews with some of our Engineering team 3. System Design Interview at our office - Join us in the Stockholm office for a lunch and a Product focused System Design interview to experience our culture firsthand, collaborate with our team, and see how you work in action. 4. Follow-up interview with our CTO & Co-Founder We're currently in the middle of vacation season, which means it may take us a little longer to review applications and get back to you. Thanks for your patience - we're looking forward to reading your application! BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time.   CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Senior Performance Marketing Manager

Autotrader

ABOUT US You've probably heard of Autotrader, but do you know what we're all about? We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.  In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.    At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.  Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.  About the role  At Autotrader, we’re building a best-in-class performance marketing capability. We’re looking for a Senior Performance Marketing Manager to join our growing team, specifically focusing on acquisition and engagement across multiple product areas. You will shape how we grow and retain our user base through innovative, data-driven marketing across core performance channels.  As the marketing expert for multiple product areas, you’ll lead our digital performance strategies and design campaigns that deliver full-funnel results, from awareness to retention. You’ll own planning, forecasting, and budget allocation, using a hands-on approach to test and optimise our targeting, messaging, and channel mix to maximize ROI.  This role sits right at the intersection of several business functions. You’ll act as the key link between Product, Content, and Brand teams, while working cross-functionally with CRM, SEO, data, engineering, and external agency partners to keep everyone aligned around a shared, commercially driven growth strategy.  You’ll also turn complex data into actionable strategies. By championing advanced measurement and attribution frameworks, you’ll ensure every campaign optimisation and budget decision is backed by clear insights that reflect real business outcomes. This is a highly collaborative, commercial role with a real opportunity to influence strategy at a senior level and shape the future of growth at Autotrader.  What we’re looking for  * Strong performance marketing experience, where you've managed performance strategies across multiple channels, looking at how they work together rather than just running isolated paid campaigns.  * You have experience of working with stakeholders between Product, Tech, Content, Brand teams and external agencies and you're comfortable managing expectations up to a senior level.  * You’ve owned performance forecasts and budgets before, using data to predict trends, set goals, and back up your marketing spend.  * You've partnered with Tech and Data teams to set up solid measurement frameworks and figure out what is actually driving results.  * You have hands-on experience running controlled experiments and A/B tests to constantly improve your targeting, messaging, and ROI.  * You’re used to taking high-level product priorities and turning them into simple, actionable marketing plans that deliver commercial results.  Benefits We’re offering a salary of £50,000 - £67,500, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.  You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve. That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.  We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.   On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection. Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad. #LI-DNI #LI-Hybrid