Technical Customer Support Lead - Stockholm or London

Klättermusen Aktiebolag

As a Retail Marketing Manager you'll own the retail experience engine and shape how people experience Klättermusen wherever they meet us physically within our own retail stores and retail pop-ups. You'll translate our global campaigns into thoughtful retail experiences that invite people in, tell our story, and help them understand why our products exist. You will mindfully consider local tastes and habits of our customers to tailor retail marketing initiatives with maximum impact, collaborating with retail store staff and local community managers. This is a role for someone who enjoys connecting the details. Creative campaigns, visual merchandising, local community activations, retail events, product launches, store openings - they all need to feel like one coherent brand experience. You'll work across marketing, retail and commercial teams to ensure every retail touchpoint reflects the same care, clarity and Scandinavian mountaineering mindset that goes into every product we make. What You’ll Own Retail Marketing Strategy: Translate Klättermusen's brand marketing strategy into relevant retail specific marketing initiatives and tactics. Lead the retail brand marketing channel assignments every season. Retail campaign execution: Bring our seasonal campaigns to life across owned retail through windows, POS materials, in-store storytelling, new product launches and customer experiences. Retail experience: Continuously develop and improve our stores experience from campaign installations and product storytelling to events, signage and customer journeys. Project Leadership & Collaboration: Manage projects from brief to execution, including planning, production, rollout, and follow-up. Build strong relationships with internal teams and external partners. Store launches & key moments: Support new store openings, seasonal launches and major brand moments with integrated retail marketing plans. Cross-functional planning: Connect retail marketing with campaigns, digital channels, community activations and commercial priorities to create one joined-up consumer experience. Visual storytelling: Work closely with Visual Merchandising, Creative and Production teams to ensure every retail execution feels unmistakably Klättermusen. Performance & optimization: Track retail marketing activity, identify what's working and continuously improve how our stores support awareness, engagement and sales. Budget Management: Manage the retail marketing budget with discipline and transparency. Track and analyze the effectiveness of our retail marketing investments. Use insights to refine future campaigns and demonstrate ROI. What you’ll Deliver A clear and actionable Retail Marketing Blueprint connecting brand campaigns with local execution. Retail experiences that turn our stores into destinations, bringing our products, stories, and community to life. Seasonal campaign launches and commercial drops executed consistently across all owned retail points. Stronger connections between retail, community, digital and PR, creating one seamless brand experience across every touchpoint. Increased store traffic, community participation and measurable commercial impact across key markets. Best-in-class visual storytelling and in-store communication that inspire exploration, discovery and confidence in our products. Deep collaboration across Marketing, Retail, Creative and Commercial teams. From initial brief through execution, reporting and continuous improvement. Strong partnerships with retail teams ensuring every activation feels authentic to Klättermusen while supporting local business goals. A continuous feedback loop of insights and learnings that improve future campaigns, retail experiences and customer journeys. What You’ll Bring You’re obsessed: You’re genuinely fired up about the culture we live and breathe; hiking, skiing, trail running and climbing. You get why technical gear matters, and you’re all in on inspiring others to get out there. You think big: You understand how retail connects to brand building, community, digital and commercial success. You’re a team player: Hungry, humble and smart; you bring people with you, align different perspectives and keep things moving forward. You find a way: When things get messy (they will) you don’t freeze, you get curious. You ask smart questions, figure out what matters and propose solutions that work in the real world. You sweat the details: You care. About the commas, the small print, the timing of a store event. Details matter to you because they shape the bigger picture and you don’t let them slide. You build trust: You create strong relationships with store teams and colleagues because people know they can rely on you. You own it: You take responsibility, learn fast and show up consistently for the team. You believe in what Klättermusen stands for, what we’re building, and the role you play in it. The Essentials 7+ years' experience in retail marketing, trade marketing or brand marketing within premium retail, outdoor, fashion or lifestyle brands. Experience delivering integrated marketing campaigns across owned retail environments. Strong understanding of consumer journeys and how physical retail complements digital channels. Experience planning store launches, retail activations and seasonal campaign rollouts. Confident managing multiple stakeholders, agencies and external partners. Excellent project management, prioritization and organisational skills. Comfortable working with budgets, timelines and reporting. Strong presentation and communication skills in English. Additional European languages are a plus. A creative eye with an appreciation for premium retail environments and visual storytelling. A genuine connection to outdoor culture and an appreciation for functional product design. What You’re Signing Up For A rare chance to help shape how a technical outdoor brand shows up for adventurers around the world. A fast-moving, entrepreneurial team where ideas fly, sleeves are rolled up, and no two days look the same. A global playground, our gear reaches over 50 countries, and you’ll get to connect with communities and culture across borders and time zones. A seat at the table shaping global comms, concepts and experiences for the world’s most refined mountaineering brand. This position is based in Stockholm, London or Munich and starting as soon as possible.

Tobii AB

Tobii is the global leader in eye tracking and a pioneer in attention computing. For more than 20 years, we have built technology that understands human attention and intent. Our solutions enable scientific breakthroughs, assistive communication, immersive gaming, safer training environments and the future of human machine interaction. Our technology is used by thousands of companies, universities and research institutes around the world. Many of our customers operate at the frontier of behavioral science, neuroscience and human computer interaction. Headquartered in Stockholm, Tobii operates globally and is listed on Nasdaq Stockholm (TOBII). We are now looking for a people driven and technically curious leader to take responsibility for our Global Customer Care organization and lead a distributed technical support team working close to both customers and engineering. The Opportunity In this role, you will lead a global technical support organization responsible for helping customers succeed with Tobii’s hardware and software solutions after purchase. Your team investigates technical issues, guides customers and resolves complex cases in close collaboration with Product Management, Engineering and Supply Operations. You will manage a distributed team in Sweden, Japan, China and Korea, ensuring efficient case handling, clear ownership and strong collaboration across regions. A unique opportunity to lead a global support team while staying close to both the technology and the customers. Insights from your team help identify patterns, resolve complex issues and contribute to improving the next generation of Tobii products. Your mission • Lead and develop a global team delivering post sales technical support across hardware and software products • Ensure cases are handled professionally, efficiently and with clear ownership from start to resolution • Set goals for the team and team members and secure execution • Provide onboarding, mentoring and coaching to team members • Identify recurring issues and escalate them to Product Management and Engineering • Coordinate support processes, action plans and ways of working across regions • Remove obstacles for the team and ensure focus, efficiency and high service quality • Act as the bridge between customer support and internal product development • Represent the team toward management and ensure clear internal communication We hope you have • An academic background within Psychology, Neuroscience, Computer Science or a related field • Experience leading a distributed team and building a collaborative environment • Several years in customer-facing roles, ideally within technical or systems support • Strong technical understanding and the ability to troubleshoot across hardware, firmware and software • Experience collaborating with engineering teams to investigate technical issues • Strong analytical and problem-solving skills • Business level English in speaking and writing Who are you? You are a hands-on and collaborative leader who enjoys working where customers, technology, and product development intersect. You bring a strong sense of ownership and a succeed together mindset. You are technically curious and enjoy diving into complex issues, identifying patterns and working with engineering and product teams to find the root cause. As a leader, you stay close to the work and support your team in their daily cases. You create clarity, collaborate with stakeholders across the organization and ensure the team delivers efficient and high-quality technical support. The recruitment process Applications are reviewed on an ongoing basis. Please submit your application today, we look forward hearing from you!

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will take a key role in securing successful product introductions in an automotive environment where uptime, fast problem-solving and close collaboration matter every day. The role sits at the intersection of technology, operations and customer support, with a strong focus on Pilot Partner operations and advanced field support for complex products in real use. You will work across the value chain and act as a trusted link between customers, dealers, distributors and R&D. This is a role for you who enjoy combining technical depth with coordination, stakeholder management and continuous improvement. It is an exciting opportunity to influence both product performance in the field and future development through real-world insights. Job DescriptionYou will lead and coordinate activities connected to complex product introductions and Pilot Partner operations. You will support customer uptime by driving technical investigations and helping resolve advanced issues in the field. You will collaborate closely with customers, dealers, distributors and R&D to align priorities and move technical matters forward. You will use software-based diagnostic and troubleshooting tools to analyze technical problems on trucks or buses and turn findings into clear actions. You will gather feedback from real customer use, share learnings across stakeholders and contribute to continuous improvement. You will provide hands-on support in workshop-related environments when needed and help connect operational needs with product development. RequirementsAcademic degree or equivalent relevant work experience. Experience from the automotive industry in relevant technical or commercial roles. Experience from product development, such as ECU development, component development or system testing, or from commercial aftersales technical roles such as Technical Support, Sales Engineer or Master Technician. Experience working in a workshop environment with customer vehicles. Experience using software-based diagnostic and troubleshooting tools for trucks or buses. Experience working in international and cross-cultural environments. Strong communication and collaboration skills, with the ability to align and influence stakeholders at different organizational levels. Strong understanding of customer needs and operational requirements. VCB competence. An analytical, structured and proactive way of working, with a strong sense of ownership. Nice to haveBackground in commercial aftersales or engineering. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.