Senior Product Designer

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an experienced Senior Product Manager to shape our churn prevention and retention offering across our payments and billing platform. This is a commercially critical product area at Paddle: the decisions made here directly shape subscription revenue, customer lifetime value, churn rates, and merchant trust in our platform. You will own churn prevention, dunning, and salvage flows, and the customisation layer that lets merchants tailor billing experiences to their own customers and markets. You'll operate as the senior product voice for retention across engineering, design, and commercial leadership, and you'll be expected to set the standard for what we ship and how we think about customer-centric product development at Paddle. You'll work in a trio with a strong engineering lead and an experienced product designer, with regular exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco. This is an opportunity for an experienced operator who wants to own a product area that genuinely moves the needle on retention and revenue. What you'll do: Strategy & Roadmap Ownership * Own the long-term vision and strategy for retention, grounded in subscriber behaviour, merchant feedback, competitive benchmarks, and Paddle's commercial goals. Translate this into a roadmap you can defend at Exco and to customers. * Make and stand behind tough prioritisation calls across subscription management, churn prevention, offer mechanics, and merchant customisation. * Navigate multi-stakeholder trade-offs where the right answer requires judgement across technical constraints, commercial impact, compliance, and UX. Domain & Subject Matter Expertise * Lead product strategy for dunning, payment recovery, and proactive retention interventions. Define when, how, and what to surface to at-risk customers to extend lifetime value. * Build the surfaces and logic for upsell, cross-sell, and promotional offers within the billing experience. Partner with growth and data teams to personalise and test offer mechanics. * Define and deliver the customisation layer, including branding, language, flow configuration, that lets merchants tailor the buyer experience to their product and audience. * Think like a platform builder: build configurable, extensible surfaces that serve a diverse merchant base without fragmenting the codebase or support burden. Data, Metrics & Commercial Impact * Own the KPIs that matter like retention rate, involuntary churn, offer conversion, incremental revenue; Weave them into the strategic narrative for the business. * Dive into data independently. We don't expect you to wait for an analyst; we expect you to pull the numbers (with AI help where it accelerates you), form a hypothesis, and bring a recommendation. * Use product data to influence business strategy beyond your immediate roadmap: pricing, GTM, risk policy, and customer segmentation. Product Development & Delivery * Lead end-to-end delivery of complex, multi-faceted initiatives without needing oversight. * Define and ensure high standards for your team in all product development stages: discovery, specs, experimentation, launch quality, and impact measurement. * Work in a tight trio with engineering and design to ship fast, instrument well, and iterate based on real customer signals. Use AI tooling to compress the loop from idea to spec to prototype. * Run a continuous programme of optimisation to compound retention and UX gains across high-volume billing surfaces. Stakeholder Management & Storytelling * Align senior stakeholders including Exco, Sales leadership, and key merchants around the product strategy for retention. Tailor the message, never the substance. * Craft compelling written narratives. At this level we expect your docs to be the artefact that drives decisions, not a deck or a meeting. * Be a credible technical partner to engineering on billing logic, integrations, and platform decisions. We'd love to hear from you if: * You're used to owning a high-stakes, commercially critical product area end-to-end with clear, measurable business impact. * You have specific, hands-on experience with payments, billing, or comparable consumer-facing fintech at scale. You understand subscription economics, churn mechanics, dunning strategy, and how small UX changes move retention. * You've worked on high-volume, buyer-facing products where small technical or UX changes have outsized commercial impact, and you can talk through specific wins you've owned. * You're technically credible, comfortable in the details with engineers, and able to reason about billing systems, APIs, and trade-offs without needing them to translate. * You're data-fluent and metrics-led. You don't believe a thing until you've seen the numbers, and you can run your own analysis end-to-end. * You use AI as a daily force multiplier for research, writing, analysis, and building functional prototypes. You can show specific examples of how it has changed the quality and speed of your output. * You've built and shipped in scale-up or startup environments, including zero-to-one work. You're at home with ambiguity, not blocked by it. * You're an outstanding written and verbal communicator. Your writing changes minds. * You're comfortable managing hard trade-offs across merchants, Sales, Engineering, Compliance, and Exco and you stay constructive when the room is tense. * You value regular, in-person collaboration with your team and wider stakeholders. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an ambitious Senior Product Manager to join a team leading the development of our Seller Dashboard within our Experience group, a key part of delivering our solutions to SaaS businesses. You will be key to driving business growth through understanding, nurturing, and innovating within our dashboard. You will be in charge of delivering an ambitious roadmap for your team and working continuously with internal and external stakeholders to ensure we’re building the right thing. Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages subscription billing and payments so that we can take this burden from our customers. We handle millions of payments globally and provide functionality to manage subscription billing, while also reducing churn and optimising acquisition. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. This all needs to be backed up with accurate and easily accessible data and insights, so that our customers can operate and grow their businesses with Paddle. We are looking for an ambitious and autonomous Senior Product Manager with deep knowledge or experience with SaaS Dashboards, Onboarding journeys and AI experiences to: * Help us with our strategic vision of becoming the growth platform for SaaS businesses. * Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision. We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success. What you'll do: Product Roadmap & Strategy: * Build a vision of Paddle’s Seller Dashboard building on market trends & technology innovations to ensure we’re delivering market leading experiences. * Define and prioritise product features and requirements based on customer needs, market trends, and business goals. * Identify opportunities by working closely with Sales, Solutions and Customer Success to gain a deep understanding of customer & user needs. Identify optimisation opportunities, then prioritise and design features to solve these. * Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact. * Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations. Product Development and Management: * Work in a trio with Design and Engineering leaders to manage the end-to-end product development process, from ideation to launch. * Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers. * Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs. * Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs. Market Analysis and Research: * Conduct market research and competitive analysis to identify opportunities and threats. * Gather and analyse customer feedback to inform product decisions and improvements. * Monitor industry trends and emerging technologies to stay ahead of the competition. Stakeholder Collaboration: * Communicate product strategy and progress to stakeholders, including team members, and customers. * Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives. * Present product updates and performance metrics to stakeholders regularly. Performance Monitoring and Optimization: * Define and track key performance indicators (KPIs) to measure product success. * Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products. * Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs. Go-to-Market Execution: * Develop and execute go-to-market plans for product launches and updates. * Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption. * Create marketing collateral, sales training materials, and other support documentation. * Train sales and support teams on product features and benefits. We'd love to hear from you if: * You're excited by, and have specific experience in, building product experiences within fintech or SaaS - whether that's guiding users through onboarding, creating coherent experiences across a suite of related tools, or making complex tooling feel simple to use. * You've worked as a Product Manager and enjoy cross-functional teams, working alongside engineers, product designers, and other functions to deliver value to users through frequent product launches. * You've shipped AI-powered features into a live product and have a clear point of view on where AI genuinely improves the user experience (and where it gets in the way). * You understand that measuring success through metrics is an important part of Product and you have experience working with analytics platforms to draw insights from data and use them in product development. * You have worked in a startup, scale up, or fintech environment and have created engaging and thoughtful customer experiences. * You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem. * You enjoy spending time speaking to your customers and finding various ways to gather customer insights to build a world-class product. * You’re not afraid to jump into and manage tough tradeoffs with varied stakeholders and customer requests. * You love solving problems in innovative and creative ways, you think deeply about UX in your day-to-day life, and have broad personal experience with SaaS/Fintech products. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Paddle

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: The Experience Group at Paddle is made up of several closely connected teams. Two of those, Dashboard and Developer Experience (DX), are hiring for this role. Dashboard transforms our seller-facing products into rich, seamless experiences that help thousands of customers run and grow their business on Paddle, and shapes our design system to drive consistency and adoption across multiple products. Developer Experience makes Paddle a world-class platform to integrate with, owning our docs platform at developer.paddle.com, our SDKs and public libraries, and the tooling that makes integrating with Paddle simple and enjoyable. As a Senior Frontend Engineer in the Experience Group, you'll lead frontend craft across the products that thousands of organisations rely on, from small businesses and independent developers to the next generation of AI-native builders, whether that's the seller dashboard, our design system, or the developer-facing surfaces sellers and their engineers hit every day. TypeScript, React, and our design system are core to the work, alongside React Router 7 on the dashboard side and Astro on the docs side. You'll partner with product managers, designers, and technical writers, using our design system as a bridge between design intent and engineering reality, and you'll ensure that our UI surfaces remain consistent, accessible, and high-fidelity at scale. You'll work with experts to achieve success, develop your own skills, and grow your career. What you'll do: * Lead and help shape frontend work across the Experience Group's products, from the seller-facing dashboard, to our docs platform (built on Astro) and DX initiatives like our app marketplace, transforming them into rich, seamless experiences that help our sellers grow and our developers integrate with ease. * Own the technical direction and lifecycle of products and tooling in your remit, including public libraries like Paddle.js and our Node SDK, from technical planning through rollout and long-term maintenance. * Shape and enhance our design system in collaboration with product designers, driving adoption across multiple products as both a consumer and a contributor. * Contribute high-quality TypeScript and React code in a large codebase used by several teams, optimising for collaboration, developer experience, and throughput. * Champion frontend excellence and ways of working across the frontend guild. * Level up the team's engineering practices through mentoring other engineers, leading the technical planning of team initiatives, and driving improvements to quality with an eye for edge cases. * Collaborate on features end-to-end with product managers, designers, technical writers, and other engineers, from initial concept and planning right through to rollout, with excellent written and verbal communication. * Practise DevOps: you're responsible for getting your code to production, supporting and monitoring its performance. We'd love to hear from you if you have: * Deep proficiency in TypeScript, React, and CSS, with a track record of leading medium-to-large frontend initiatives end-to-end at scale. * Hands-on experience with design systems as both a consumer and a contributor, ideally driving adoption across multiple products. * A deep interest in excellent user experiences and how they can be achieved through technical craftsmanship. * Experience mentoring other engineers, with strong written and verbal communication that works well with non-technical colleagues. * A proactive attitude towards finding ways to improve the code and team processes, and a strong understanding of the development process from design through to deployment and maintenance. * A product mindset and pride in what you build: you think about the people using what you ship, whether sellers or developers, with an eye for detail and edge cases. * An active curiosity about AI and how it's reshaping software development, with hands-on use already part of your day-to-day. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values * Paddle Together - “None of us, is as smart as all of us” * Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” * Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.